Pros 
Cons A Top-Notch Repair Experience at NOVUS Glass West Auckland
NOVUS Glass West Auckland, located in New Lynn, Auckland, consistently receives praise for its exceptional service, and recent customer feedback reinforces this reputation. Operating from 11 Stock Street, New Lynn, Auckland 0600, the auto glass shop boasts a 4.1-star rating and is readily accessible thanks to its wheelchair-friendly entrance and parking facilities. Opening hours are Monday to Friday 8 AM – 5 PM, with Saturday hours from 8 AM – 12 PM. The team handles a range of auto glass services including windscreen replacement and repair, often working in conjunction with insurance companies. The positive testimonials highlight a dedication to quality workmanship and customer satisfaction, making NOVUS Glass West Auckland a trusted choice for Auckland drivers. Appointments are recommended, and they accept credit cards, debit cards, and NFC mobile payments.
Speed, Quality, and a Comfortable Waiting Area
Several customers highlight the remarkable speed with which NOVUS Glass West Auckland completes its work. One reviewer experienced a rear window replacement in just two hours, significantly faster than initially quoted. Another had a windscreen replaced in a mere 2.5 hours, despite the car’s make and model typically requiring five hours. This efficiency, combined with the quality of the repair, is a recurring theme.
Beyond just speedy service, the team ensures a high-quality finish. Observations include:
- Improved Aesthetics: Customers often mention satisfaction with the aesthetics of the replacement glass, particularly noting a superior tint compared to the original (e.g., a darker, heavier tint replacing a lighter, brownish shade).
- Immaculate Cleanliness: Beyond the windscreen replacement, customers were pleasantly surprised by how thoroughly the interior of their vehicles was cleaned.
- Excellent Workmanship: The overall quality of the repair is consistently praised, with observations like "looks better than new."
The waiting area contributes to the positive experience. It’s described as air-conditioned and comfortable, equipped with comfortable seating and entertainment options including a TV with access to streaming services like Netflix and Disney+. While a coffee machine is absent, a water dispenser is provided.
Communication & Minor Considerations
While overwhelmingly positive, some customers noted areas for slight improvement in communication. One reviewer mentioned receiving multiple phone calls and text messages when slightly late for an appointment. They acknowledged the team’s dedication to efficiency and process management but suggested the communication might be perceived as slightly excessive.
Here's a breakdown of the communication points:
| Aspect | Customer Feedback |
|---|---|
| Appointment Reminders | Frequent phone calls and text messages regarding appointment times. |
| Late Arrival Communication | Text messages prompting arrival even after a prior notification. |
| Understanding | Recognition of the team's efforts to maintain efficient operations. |
Despite this minor point, most customers found the team responsive and helpful in addressing queries. The speed and quality of the work ultimately outweighed any slight communication concerns.
Consistent Praise & Team Highlights
The recurrent sentiment across reviews is admiration for the NOVUS Glass West Auckland team. Several customers explicitly praised the friendliness and helpfulness of the manager and staff. Here’s a summary of what customers laud:
- Nicole and her team: Receives specific recognition for exceptional service and accommodating busy schedules.
- Transparency & Explanation: Staff are described as thoroughly explaining the process and ensuring customer understanding before commencing work.
- Responsiveness: Quick response times and easy booking processes were highlighted.
- Proactive Solutions: The team demonstrates a willingness to expedite work when needed, as illustrated by one client’s urgent late-afternoon appointment.
- Overall Exceptional Service: Numerous customers have declared that the service was "the best anyone could ever get," suggesting a commitment to exceeding expectations.
Contact NOVUS Glass West Auckland at +64 9 846 4963 or visit them at 11 Stock Street, New Lynn, Auckland 0600, NZ.