Pros 
Cons A Beacon of Positive Experiences: Why Customers Rave About NOVUS Glass North Shore
NOVUS Glass North Shore has quickly become a go-to for Auckland residents facing auto glass issues. Consistently earning a stellar rating of 4.4 out of 5, the team at 6 Saturn Place, Rosedale, isn’t just repairing windscreens, they’re building a reputation for exceptional service and genuine care. Numerous reviews highlight a stark contrast to competitors, specifically mentioning a frustrating experience with Smith & Smith which left customers seeking a more positive and welcoming approach. This dedication to customer satisfaction is clearly a cornerstone of their business philosophy, transforming what can be a stressful situation into a surprisingly pleasant one. The positive feedback extends beyond just politeness; customers frequently mention Andy - whose expertise and generous pricing are consistently lauded. The sentiment across reviews is clear: NOVUS Glass North Shore provides a refreshing alternative in the auto glass repair industry.
Pricing That Doesn't Break the Bank: A Significant Cost Advantage
One recurring theme throughout the reviews is the impressive price difference offered by NOVUS Glass North Shore compared to other providers. Several customers explicitly mention comparing quotes, noting significant savings – some reporting a difference of around $260! This represents a substantial cost benefit, particularly welcomed when dealing with unexpected windscreen damage. Here's a quick breakdown of what customers have reported:
| Provider | Estimated Windscreen Replacement Cost |
|---|---|
| NOVUS Glass NS | ~$400 - $500 |
| Smith & Smith | ~$660 - $700+ |
| Other Quotes | Varied, often exceeding Smith & Smith |
This competitive pricing, coupled with the quality of the aftermarket windscreen replacements, makes NOVUS Glass North Shore an incredibly attractive option for those seeking affordable and reliable auto glass services. Furthermore, the ability to handle insurance claims eases the financial burden even further.
Convenience and Accessibility: Making the Repair Process Seamless
NOVUS Glass North Shore understands that time is valuable. They offer onsite service, maximizing convenience for customers who can't easily drop their vehicles off. In addition to mobile convenience, the physical location in Rosedale is easily accessible – a detail repeatedly praised by customers. Their facility boasts:
- Wheelchair accessible entrance: Ensuring inclusivity for all customers.
- Wheelchair accessible parking lot: Providing accessible parking options.
- Flexible Opening Hours: Operating Monday to Wednesday from 8 AM to 5 PM, and Saturday from 8 AM to 12 PM to cater to a wide range of schedules. They're closed on Fridays and Sundays.
The ease of booking appointments, particularly highlighted in accounts of quick and efficient service, further contributes to a stress-free experience. Even the preservation of windshield stickers – a seemingly small detail – was appreciated by someone needing to pass a WOF, demonstrating a dedication to going the extra mile.
More Than Just Glass: Superior Customer Service and Reassurance
Beyond price and convenience, the overwhelming majority of reviews center on the exceptional customer service provided by the team at NOVUS Glass North Shore. Specific mentions of Andy, alongside appreciating remarks aimed at the office staff (particularly John and the unnamed office girl), showcase a culture of helpfulness and genuine care. One customer story powerfully illustrates this: after being told by another shop that a new windscreen was necessary, costing $871, they sought a second opinion at NOVUS. To their relief, the cracks were repairable, saving them a significant amount of money.
This trustworthy and reassuring approach, offering honest assessments and transparent pricing, has solidified NOVUS Glass North Shore’s reputation as a reliable and customer-focused auto glass repair service. Their phone number is +64 9 443 3221 – ready to assist you.