Pros 
Cons Manukau Auto Glass: A Customer Favourite in Auckland
Manukau Auto Glass, located in the bustling Manukau City Centre of Auckland, has firmly established itself as a premier auto glass shop in New Zealand. Boasting a perfect 5.00 star rating, the business demonstrates consistent excellence in windscreen repair and replacement, earning the loyalty of numerous satisfied customers. Conveniently accessible with both wheelchair accessible entrance and parking, Manukau Auto Glass caters to a wide range of needs. They operate Monday to Friday, 8am to 5pm, and are readily contactable on +64 9 263 4634. Their address is B8/710 Great South Road, Manukau City Centre, Auckland 1062. The overwhelmingly positive feedback highlights not only the quality of their work, but also their commitment to exceptional customer service and competitive pricing. They offer both mobile and workshop services, providing flexibility for customers with busy schedules.
Speedy Resolutions and Impeccable Craftsmanship
The recurring theme throughout customer testimonials is the speed and efficiency of Manukau Auto Glass’s service. Numerous reviews specifically mention same-day or next-day appointments, consistently exceeding expectations. Here’s a breakdown of what customers consistently praise related to their workmanship:
- Rapid Response Time: From urgent replacements to scheduled repairs, Manukau Auto Glass prioritizes prompt service. Several customers emphasize the relief of getting their vehicle back on the road quickly.
- Mobile Convenience: The mobile service is a standout feature. Technicians will travel to your workplace or home, minimizing disruption to your day.
- High-Quality Glass: Customers have noted the use of "high quality glass" during replacements, which instills confidence in the durability and safety of the repair.
- Expert Repairs: Repairs, from small chips to complete windscreen replacements, are executed with precision and care. One review specifically mentions a successful repair of a leaking rear windscreen, highlighting the team's expertise.
- Skillful Technicians: Providing skillful workmanship is a key element by the technicians and service team.
“They ordered the glass and were there doing the job the very next day, extremely happy with the work! Highly recommend.” – A delighted customer.
Brad and the Team: Customer Service Champions
While the quality of the work is undoubtedly important, the consistently glowing reviews attribute much of Manukau Auto Glass’s success to its exceptional customer service, particularly highlighting the role of Brad.
Here is what customers mention about the customer service:
- Brad's Expertise & Communication: Brad is frequently mentioned by name and praised for his proactive communication, helpfulness, and ability to quickly solve problems. Customers feel confident and well-informed throughout the entire process.
- Friendly and Approachable Staff: Beyond Brad, the team is consistently described as friendly, approachable, and willing to go the extra mile. This positive attitude contributes significantly to a stress-free experience.
- Going Above and Beyond: Customers appreciate the team's willingness to travel to locations outside their immediate service area, such as Manurewa, demonstrating a dedication to customer satisfaction.
- Transparent Pricing: Shared experiences show a commitment to fair pricing. One customer noted a $60 price difference compared to a competing quote, reinforcing the perception of Manukau Auto Glass as being affordably priced.
Real Customer Experiences: A Testament to Excellence
The power of word-of-mouth is undeniable, and the influx of positive reviews for Manukau Auto Glass speaks volumes. Here's a selection of direct quotes and summaries highlighting customer satisfaction:
| Customer Sentiment | Key Detail |
|---|---|
| Highly Recommend | Repeatedly praised for overall service. |
| Fast & Efficient | "Quick and efficient service." |
| Affordable | Significantly cheaper than competitors. |
| Professional | “Fast professional service” |
| Convenient | Mobile service a major benefit. |
| Top Quality | "Absolute best windscreen specialists..." |
| Outstanding | "Awesome guys, service was awesome." |
| Problem Solved | "Got me out of a tight spot." |
| Reliable | "On time, worked well, job completed promptly." |