Mach Glass Win Screen Repair: Customer Experiences in Auckland

Mach Glass: A Mixed Bag of Windscreen Repair Experiences in Panmure

Mach Glass, located at 133 Pilkington Road, Panmure, Auckland, has garnered a rating of 3.3 out of 5 based on customer reviews. This auto glass shop operates seven days a week, from 7 AM to 10 PM, offering extended hours for convenience. The facility boasts accessibility features, including wheelchair access and parking, making it inclusive for all customers. While their phone number is +64 800 563 563, the spectrum of customer feedback suggests a variable experience.

Stellar Service & Exceptional Effort - When It Works

Several customers highlight remarkable service and a willingness to go above and beyond, particularly praising employee John. These positive experiences often centre around urgent repairs, particularly for essential workers.

Here's a breakdown of what customers love:

• Rapid Response & Flexibility: One customer, particularly thankful for John’s assistance, describes how he facilitated a quick repair of a rear window for their son, a nurse, within a tight timeframe. "He went above and beyond to have it repaired by 12-30pm the next day," showcasing a commitment to prioritising essential needs.
• Professional Handling & Tidy Finish: Customers appreciate the professionalism in handling insurance details and the quality of the workmanship. The meticulous cleanup of broken glass is another consistently mentioned positive.
• Accommodating Support: Another reviewer noted John's helpfulness with a tricky schedule and access issues following a car break-in. This demonstrates a commitment to resolving logistical challenges for the customer.
• Friendly Advice & Service: One review describes an “awesome experience,” praising the friendliness and helpful advice provided by John and the team.
• Example Quote: "Thanks to John. Russell and his team. It made it stress free for my son and I."

Concerns & Quality Control Issues: A Cautionary Tale

Unfortunately, the reviews aren't uniformly positive. A significant portion of feedback raises serious concerns regarding quality control and potential mishandling of vehicles. These concerns paint a somewhat troubling picture.

• Incorrect Parts & Installation Errors: One customer experienced the installation of the wrong side window and a subsequent loose door panel, leading to further issues after installation. This highlights potential problems with parts identification and proper fitting.
• Damage to Vehicle Features: A deeply concerning account details the installation of unsuitable glass in an Audi TT convertible, resulting in silicone contamination on the roof. This ultimately necessitated a full roof replacement, transforming a potential free insurance claim into a significant out-of-pocket expense. The company reportedly admitted their error to the insurance provider.
• Poor Communication & Lack of Resolution: Following these issues, one customer reported a lack of willingness to rectify the situation, raising questions about customer service and accountability.
• Abrupt Service: A review mentions being abruptly disconnected from a phone call when inquiring about a quote without insurance.
• Example Quote: "They don't want to make the situation right, they may be cheap but absolutely not worth it, wouldn't go near them if i had the chance again."

Navigating the Mixed Reviews: Key Takeaways

Here’s a summary breakdown of what you should consider before engaging Mach Glass:

Important Note: The experiences reported here represent a range of customer feedback and may not reflect every interaction with Mach Glass. Due diligence and careful consideration of the potential risks are advised.

Mach Glass can be contacted via phone at +64 800 563 563 or by visiting their location at 133 Pilkington Road, Panmure, Auckland 1072, New Zealand.