Autoglass09 Ltd: Exceptional Car Windscreen Repairs in Auckland

Autoglass09 Ltd: A Mixed Bag of Reviews for Auckland's 24/7 Glass Repair

Autoglass09 Ltd, located at 46 Pukeroa Place, Papakura, Auckland (NZ), has garnered a solid 4.5-star rating based on customer feedback. Specialising in glass repair services, the company prides itself on offering online estimates and convenient onsite solutions. With a unique operating schedule – open 24 hours Friday, Monday, Saturday and Wednesday, and Tuesday & Thursday – and closed on Sunday, Autoglass09 aims to cater to urgent repair needs around Auckland. They further enhance accessibility with wheelchair-accessible entrance and parking, demonstrating a commitment to inclusivity. However, a review of customer experiences reveals a contrasting picture, with exceptional service alongside frustrating communication issues. Let's break down what customers are saying.

The Stars: Praise for Speed, Quality, & Value

Many customers highlight Autoglass09 Ltd's strengths, focusing on the quality of workmanship and affordability. These positive experiences in Auckland are a recurring theme:

• Speedy Repairs: Several reviewers rave about the incredibly fast turnaround times. One customer noted their window was repaired "within 15 minutes," a significant benefit for those needing quick fixes.
• Professional & Friendly Service: The team are frequently described as "lovely guys," “easy going” and “very professional,” creating a positive customer experience.
• Exceptional Workmanship: Multiple reviews specifically praise the quality of windscreen replacements, with one customer reporting the team installed a "brand new windscreen" and did a "fantastic job" on their van.
• Competitive Pricing: The "affordable" prices are consistently mentioned as a key selling point. Customers appreciate receiving both quality service and a good deal.
• Mobile Convenience: The mobile repair service is repeatedly touted as a great feature, bringing the repair directly to the customer's location.

"Such great service - and affordable! Repaired my window within 15 minutes and did a great job. Lovely guys, would recommend to anyone."

Table: Summary of Positive Feedback

The Shadows: Communication Concerns & Missed Opportunities

Despite the glowing praise, a concerning pattern emerges in the reviews: inconsistent communication. While some customers had positive interactions, others experienced significant delays and a lack of response to initial enquiries.

• Lack of Initial Response: Several customers detailed submitting inquiries through the website and via Messenger, only to receive no response. One reviewer even noted the message being "seen" on Messenger without a reply.
• Missed Opportunities: The failure to respond to initial enquiries represents a missed opportunity to secure business and potentially build customer loyalty.
• Website Promise vs. Reality: One comment references the company "made themselves sound wonderful on their website," highlighting the potential disconnect between the advertised service and the actual customer experience.

This inconsistency jars with the generally positive feedback and reveals an area requiring immediate attention. Addressing this communication gap is vital to ensuring all potential customers feel valued and respected.

Autoglass09 Ltd: Contact Details & Accessibility

For those residing in or around Auckland, NZ requiring mobile car glass repair, here’s key information about Autoglass09 Ltd:

• Phone: +64 20 424 5277
• Address: Autoglass09 Ltd 46 Pukeroa Place, Papakura, Auckland 2110, New Zealand
• Borough: Papakura
• City: Auckland
• Country: NZ
• Opening Hours:
  • Friday: Open 24 hours
  • Monday: Open 24 hours
  • Saturday: Open 24 hours
  • Sunday: Closed
  • Thursday: Open 24 hours
  • Tuesday: Open 24 hours
  • Wednesday: Open 24 hours
• Accessibility Features:
  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot

Service Options

• Online estimates available
• Onsite services offered for your convenience