Pros 
Cons Firestone Whanganui: A Community Favourite for Tyre Care
Firestone, located at 46A Wilson Street, Whanganui, has firmly established itself as a leading tyre shop and automotive service provider in the region, boasting a stellar rating of 4.90 out of 5. More than just a place to buy tyres, Firestone's reputation rests on exceptional service and a genuine commitment to customer safety. The shop’s opening hours are convenient, operating Monday to Friday from 7:30 AM to 5:00 PM and Saturday from 9:00 AM to 12:00 PM. Sundays are closed, allowing the team to recharge and prepare for another week of excellent service. Phone them at +64 6 348 4358 to discuss your needs.
Going the Extra Mile: Stories of Exceptional Service
The overwhelming positive feedback surrounding Firestone Whanganui isn’t just about the quality of tyres or efficient fitting. It’s about the people. Numerous customers highlight the sincerely helpful and approachable staff, consistently praising the team's willingness to go above and beyond.
Here’s a taste of what customers are saying:
- Unwavering Support: One customer arrived just 15 minutes before closing, facing a tyre sensor issue right before their holidays. Despite the shop being about to close for the day, all four staff members stopped their closing procedures and dedicated themselves to resolving the problem, ensuring the customer’s vehicle was safe to drive. Talk about dedication!
- Honest & Helpful Advice: Customers repeatedly mention receiving 'straight up and honest' advice, feeling confident in the recommendations provided by the Firestone team. They aren’t just selling tyres; they’re providing peace of mind.
- Flexibility & Efficiency: Even without prior booking, customers have found Firestone readily able to handle tyre issues efficiently, showcasing their commitment to accommodating unexpected needs.
- Fantastic Service All Around: A recurring theme in the reviews is the overwhelmingly "fantastic" service provided, leaving customers feeling valued and well-cared for.
“Absolutely amazing service. I turned up at 4.45pm with a problem with my tyre sensors. All 4 staff stopped doing their lock up and came to help me. I was about to drive away for the holidays but wanted to make sure my car was safe to drive. Really appreciated their time and effort to help me out. They sorted it out at 5pm on the dot and got me on my way. Thanks so much team!” - Verified Customer
Beyond Tyres: A Comprehensive Automotive Service Provider
Firestone Whanganui isn’t limited to just tyre sales and fitting. They offer a wide range of services to keep your vehicle running smoothly. Here’s a breakdown:
| Service | Description |
|---|---|
| New Tyres | A wide variety of tyres to suit different vehicles and budgets. |
| Balancing & Fitting | Ensuring tyres are properly balanced and fitted for optimal performance. |
| Wheel Alignment | Correcting wheel alignment for improved handling and tyre longevity. |
| Battery Sales | A selection of batteries to keep your vehicle powered. |
| Parts Sales | Offering a range of automotive parts. |
They accept credit cards, making transactions convenient and easy. While same-day delivery isn't currently offered, they do provide a delivery service, let them know if you want to arrange this.
Accessibility & Ensuring a Comfortable Experience
Firestone Whanganui is committed to providing a welcoming and accessible experience for all customers.
- Wheelchair Accessibility: The shop features both a wheelchair accessible entrance and a wheelchair accessible parking lot, ensuring easy access for those with mobility challenges.
- Payment Options: They readily accept credit cards, a convenient payment method for most customers.
- Friendly Atmosphere: Reviewers consistently describe the atmosphere as friendly and welcoming, creating a positive and stress-free experience when dealing with vehicle maintenance.
Feeling safe and receiving honest advice are key components of what makes Firestone Whanganui a trusted choice for tyre service and automotive care in the Whanganui community.