Tony's Tyre & Auto Care - Jervois Quay: Wheels, WOFs & Kiwi Service Praised

Services offered by Tony's Tyre & Auto Care - Jervois Quay

Tyre fitting 🛠️

Wheel scratch inspection (should be offered!) 👀

WOF (Warrant of Fitness) inspections 🚦

WOF repairs 🔧

Tyre balancing ⚖️

Price matching 💰

Tyre deals and negotiations 🤝

Future service options consultation 🗓️

Detailed service explanations 🗣️

Quick turnaround times 💨

Pros	Cons
Super helpful and got customers out of a pinch.	Wheels were deeply scratched during tyre fitment and this was not brought to the customer's attention until after they got home.
Team tries to accommodate customers as fast as they can.	Potential for issues arising from unnoticed damage during fitment.
Team remain polite and calm even under pressure.
Offer a variety of excellent prices and match deals from other companies.
Comprehensive service, looking after customers at short notice.
Made customers feel like a priority.
Gave good info on what needs to be done and didn't feel ripped off.
Absolute ease of booking and polite, respectful treatment.
Offered options for future service.
Driving experience was significantly improved with new, balanced tyres.
Wonderful, friendly, and helpful team.
Very reasonably priced and quick turnaround.
Excellent service with friendly staff like George and Raj who explained everything in great detail.
Willing to negotiate price to come to a really good deal.
Fixed WOF issues quickly and efficiently.

Pros

Cons

Super helpful and got customers out of a pinch.

Wheels were deeply scratched during tyre fitment and this was not brought to the customer's attention until after they got home.

Team tries to accommodate customers as fast as they can.

Potential for issues arising from unnoticed damage during fitment.

Team remain polite and calm even under pressure.

Offer a variety of excellent prices and match deals from other companies.

Comprehensive service, looking after customers at short notice.

Made customers feel like a priority.

Gave good info on what needs to be done and didn't feel ripped off.

Absolute ease of booking and polite, respectful treatment.

Offered options for future service.

Driving experience was significantly improved with new, balanced tyres.

Wonderful, friendly, and helpful team.

Very reasonably priced and quick turnaround.

Excellent service with friendly staff like George and Raj who explained everything in great detail.

Willing to negotiate price to come to a really good deal.

Fixed WOF issues quickly and efficiently.

Tony's Tyre & Auto Care - Jervois Quay: A Wellington Tyre Haven?

Tony's Tyre & Auto Care, situated in Wellington Central's bustling Jervois Quay (54 Jervois Quay, Wellington 6011, NZ), has garnered a solid 4.5-star rating based on customer reviews. This local tyre shop and auto care provider appears to be a go-to for many Wellingtonians needing everything from tyre replacements and repairs to WOF (Warrant of Fitness) inspections. With opening hours running from 7:30 AM to 5:30 PM Monday to Friday, and Saturdays operating from 9 AM to 2 PM, they offer a convenient schedule. Importantly, they’re closed on Sundays. Reachable at +64 4 499 0138, the shop provides a range of services and amenities, aiming to deliver a positive customer experience. Their focus isn’t just about tyres; their ability to handle WOF inspections quickly and efficiently seems to be a significant draw.

What Customers Are Saying: The Good, The Bad, and The Helpful

Customer feedback reveals a mixed bag, highlighting both exceptional service and a concerning incident. While overwhelmingly positive, certain aspects deserve careful consideration. Here’s a breakdown organized by key themes:

The Positives:

Rapid WOF Assistance: Several reviewers specifically praised Tony's Tyre & Auto Care's ability to handle WOF failures quickly and efficiently. One customer noted being back on the road in less than 15 minutes after a recheck!
Competitive Pricing & Deal Matching: Numerous comments mention the team's willingness to match deals from other companies, making them a budget-friendly option. Negotiating prices is clearly a possibility.
Exceptional Customer Service: The friendly and polite nature of the team is a recurring theme. Customers consistently describe being treated with respect, even under pressure.
Informative and Trustworthy: Customers feel they receive good information about their vehicles and aren’t pressured into unnecessary work. The feeling of avoiding "dodgy mechanic" tactics is a significant positive.
Improved Driving Experience: One reviewer explicitly noted a significantly improved driving experience after receiving new tyres and balancing.

The Concerns (and how to address them):

Wheel Scratch Incident: A crucial review details a concerning incident where the customer’s wheels were deeply scratched during tyre fitment and this damage was not brought to their attention until after they got home. This highlights a critical need for a more thorough quality control process during tyre fitting. Tony's would benefit from a mandatory post-fitment inspection checklist.
Note: While a single incident, it represents a potential risk to reputation and customer trust.

Here's a table summarizing the sentiment:

Positive Aspects	Frequency Mentioned
WOF Speed & Efficiency	High
Competitive Pricing	High
Friendly Staff	High
Informative Advice	Medium
Improved Driving Experience	Low (but impactful)

Negative Aspects	Frequency Mentioned
Wheel Scratch Damage	Low (but critical)

Accessibility, Payment Options & Planning Your Visit

Tony’s Tyre & Auto Care aims to accommodate a wide range of customer needs, as evidenced by their facility options:

Service Options: They offer In-store pickup, In-store shopping, Onsite services, and same-day delivery, providing flexibility for busy Wellingtonians.
Accessibility: A significant plus point is their commitment to accessibility, with both a wheelchair accessible entrance and a wheelchair accessible parking lot. A restroom is also available on-site.
Payment Flexibility: They accept Credit cards, Debit cards and NFC mobile payments, offering convenient payment options for their customers.
Planning Ahead: The shop recommends appointments, which suggests potential wait times without one, especially during peak periods. It's wise to call +64 4 499 0138 ahead of time, especially if needing a WOF inspection.

Location & Contact Information: Getting in Touch and Finding Tony's

Here’s a quick reference for finding and contacting Tony's Tyre & Auto Care:

Address: 54 Jervois Quay, Wellington Central, Wellington 6011, New Zealand
Phone: +64 4 499 0138
Borough: Wellington Central
City: Wellington
Opening Hours:
- Monday: 7:30 AM – 5:30 PM
- Tuesday: 7:30 AM – 5:30 PM
- Wednesday: 7:30 AM – 5:30 PM
- Thursday: 7:30 AM – 5:30 PM
- Friday: 7:30 AM – 5:30 PM
- Saturday: 9:00 AM – 2:00 PM
- Sunday: Closed
Category: Tyre Shop

Frequently Asked Questions About Tony's Tyre & Auto Care - Jervois Quay Services

What are Tony's Tyre & Auto Care - Jervois Quay’s opening hours on weekends?

Tony's Tyre & Auto Care - Jervois Quay is open on Saturdays from 9:00 AM to 2:00 PM. The shop is closed on Sundays. It's always a good idea to check their website or give them a call at +64 4 499 0138 to confirm, especially if you're planning a visit. They strive to be accessible when you need them.

Does Tony's Tyre & Auto Care - Jervois Quay offer any convenient service options?

Yes, Tony's Tyre & Auto Care - Jervois Quay provides several convenient options. Customers can choose in-store pickup, in-store shopping, and onsite services. They also offer same-day delivery for added convenience. Appointments are recommended to ensure prompt service and minimise wait times. Planning ahead is key!

Is Tony's Tyre & Auto Care - Jervois Quay accessible for customers with mobility needs?

Absolutely! Tony's Tyre & Auto Care - Jervois Quay prioritises accessibility. The shop features a wheelchair accessible entrance and a wheelchair accessible parking lot, ensuring a comfortable and easy experience for all customers. They aim to make their services inclusive and welcoming to everyone.

What payment methods are accepted at Tony's Tyre & Auto Care - Jervois Quay?

Tony's Tyre & Auto Care - Jervois Quay accepts a variety of payment methods for your convenience. They readily accept credit cards, debit cards, and NFC mobile payments. This flexibility ensures a smooth and hassle-free transaction process, catering to different customer preferences.

I've heard mixed reviews about Tony's Tyre & Auto Care - Jervois Quay. What should I expect?

Customer experiences with Tony's Tyre & Auto Care - Jervois Quay vary. Some customers praise the team's helpfulness, competitive pricing (including price matching), and quick turnaround times, especially for WOF (Warrant of Fitness) issues. Others have reported concerns about damage during tyre fitment. It's advisable to inspect your vehicle thoroughly after any service and communicate any concerns promptly.