Tony's Tyre & Auto Care - Tauriko

Tony's Tyre & Auto Care - Tauriko: Puncture Prices & SUV Repair Woes

Got a flat tyre? Wondering about puncture prices and how Tony's Tyre & Auto Care handles those big SUVs? We put it to the test.

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Services offered by Tony's Tyre & Auto Care - Tauriko

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Pros icon Pros Cons icon Cons
Friendly and helpful staff consistently mentioned. Lack of transparency regarding repair costs and initial quotes.
Efficient and quick service, particularly for battery replacements. Overcharging due to unexpected additional repairs without prior approval.
Excellent service and a willingness to go above and beyond. Pricing structure for multiple punctures in a single tyre is unclear and potentially unfair.
Mack and the team are specifically praised for their exceptional service. Inconvenient process for obtaining partial refunds.
Positive experience for female customers, feeling respected and not taken advantage of. Significant expense ($2.5k+) with no resolution and refusal to continue repairs on an SUV.
No-hassle service reported. Potential for customers to be unprepared for unexpected charges, especially during the holiday season.
Willingness to assist with unexpected issues, like bike rack fitting. Feeling of being left without a resolution after significant investment.
Provides WOFs and services.
Good for new tyres and wheel alignment.

Stellar Service & Friendly Faces: What Customers Love About Tony's Tyre & Auto Care - Tauriko

Tony's Tyre & Auto Care - Tauriko consistently earns high praise from customers, boasting a solid 4.8-star rating. The overwhelmingly positive reviews highlight a team known for their exceptional service and genuine helpfulness. Many customers specifically mention feeling relieved and reassured, especially those less familiar with automotive repairs. Here's a breakdown of what keeps people coming back:

The Puncture Price Puzzle: Transparency Concerns Arise

While overwhelmingly positive, a thread of concern regarding pricing transparency has emerged. A recent review details a frustrating experience where the initial quote for a puncture repair ($55) doubled to $110 upon pickup, due to the repair of two punctures in the same tyre. The customer wasn't contacted for approval of the additional work, leading to a feeling of being overcharged.

"I recently visited Tony’s Tyres in Tauriko to repair a puncture in one tyre. The price quoted when booking the car was $55. When I returned to pick up my car, I was informed that two punctures in the same tyre were repaired, and I was charged $110—double the initial quote. At no point was I contacted to approve this additional cost, which is unacceptable.”

Following the initial review, the manager contacted the customer, acknowledging the issue and explaining the standard charge is $55 per puncture. While a partial refund was offered, the need for an additional store visit was a barrier to resolution. This scenario highlights a clear need for:

The SUV Repair Dilemma: A Significant Customer Disappointment

A particularly concerning review details a significant financial loss experienced by a family who spent over $2,500 trying to repair their SUV at Tony's Tyre & Auto Care - Tauriko. The family claims that after the considerable expenditure, the shop now refuses to continue working on the vehicle, and a refund is being denied. This experience represents a stark contrast to the typically positive feedback.

“Our family spent over $2.5k trying to repair our SUV with Tony's Tyre & Auto Care - Tauriko, and now after we have spent all that money they are saying they don't want anything to do with SUV because they can't fix it and we will not get our money back… I DO NOT recommend this company and I hope you take your business else where.”

This review raises serious questions about:

Contacting Tony's Tyre & Auto Care - Tauriko

If you're considering Tony's Tyre & Auto Care - Tauriko for your vehicle's needs, here's the essential information:

Frequently Asked Questions About Tony's Tyre & Auto Care - Tauriko Services

What types of services does Tony's Tyre & Auto Care - Tauriko offer beyond tyre sales and fitting?

Tony's Tyre & Auto Care - Tauriko provides a comprehensive range of auto care services. Besides tyre sales and fitting, they offer wheel alignment, oil changes, WOF (Warrant of Fitness) inspections, and general vehicle servicing. They also have experienced mechanics on-site to handle various repairs and maintenance needs, ensuring your vehicle is running smoothly. Appointments are recommended to secure a spot.

I've heard mixed reviews about pricing transparency at Tony's Tyre & Auto Care - Tauriko. What's the policy?

Tony's Tyre & Auto Care - Tauriko is working to improve communication regarding pricing. While initial quotes are provided, it's important to note that additional repairs or issues discovered during servicing may incur extra costs. Customers are encouraged to confirm any changes to the original quote before work proceeds to avoid unexpected charges. They are addressing concerns about transparency.

What are the opening hours for Tony's Tyre & Auto Care - Tauriko, and are they open on weekends?

Tony's Tyre & Auto Care - Tauriko operates with convenient hours. They are open Monday to Friday from 7:30 AM to 5:30 PM, and on Saturdays from 9:00 AM to 1:00 PM. The shop is closed on Sundays. It's always a good idea to check their website or call ahead, especially on Saturdays, to confirm their availability.

Is Tony's Tyre & Auto Care - Tauriko easily accessible for customers with mobility needs?

Yes, Tony's Tyre & Auto Care - Tauriko prioritises accessibility. The shop features both a wheelchair accessible entrance and a wheelchair accessible parking lot, ensuring a comfortable and convenient experience for all customers. They strive to make their services inclusive and welcoming to everyone in the Tauriko community.

What payment methods are accepted at Tony's Tyre & Auto Care - Tauriko for tyre purchases and services?

Tony's Tyre & Auto Care - Tauriko offers a variety of payment options for your convenience. They accept credit cards, debit cards, and NFC mobile payments. This flexibility ensures a seamless transaction process, whether you're paying for new tyres, a service, or a repair. They aim to make the payment process as easy as possible.