Advantage Tyre & Battery Shop Tauranga: Kiwi Journeys, Roadworthy Wheels

Advantage Tyre & Battery Shop Tauranga: Kiwi Journeys, Roadworthy Wheels

Advantage Tyre & Battery Shop Tauranga, formerly Beaurepaires, located at 445 Cameron Road, consistently earns a solid 4.5-star rating from Tauranga locals. This reflects a general trend of positive experiences, although a mixed bag of feedback highlights areas for continued improvement. The shop offers a range of services including tyre sales, fitting, repairs, battery replacements, and even onsite assistance. They're open Monday to Friday from 8am to 5pm, with Saturday hours from 9am to 12pm, and closed on Sundays. Convenience is a key factor, offering delivery, in-store pickup, same-day delivery and onsite services. Accessibility includes wheelchair accessible parking, a restroom on-site, and support for various payment methods including credit cards, debit cards and NFC mobile payments.

The Good: Upgrades, Kindness, and Instant Expertise

Numerous customers praise Advantage Tyre & Battery Shop Tauranga for its exceptional service and genuine care. Several reviews highlight specific positive experiences:

• Towing Support: One customer needed to upgrade their tyres to handle the load of a 3-tonne caravan, receiving "very good advice" from knowledgeable staff.
• Unexpected Kindness: A stranded motorist received a jumpstart and safety advice, demonstrating a true commitment to customer wellbeing. The shop provided a new battery "to get home safe."
• Walk-In Wizardry: A customer, without prior booking, received immediate and accurate diagnosis and repair, allowing them to quickly return to a safe and roadworthy vehicle. They also noted the competitive pricing.
• Repeat Business & AAA+++ Service: A loyal customer consistently raves about the “awesome” full vehicle servicing, honest safety checks, and even a necessary sway bar repair – a level of service they haven't experienced in 55 years of driving.
• Compassionate Assistance: A customer returning from a difficult family funeral received "amazing customer service" and went above and beyond, ensuring they were safely back on the road. This exemplifies a remarkable level of empathy.
• Speedy Tyre Fit: Another customer appreciated the quick and efficient tyre fitting, along with good pricing and professional service.
• Top-Notch Trade-In: (and repeat booking) Following four new tyres being fitted, the customer praised the great service and trade, already booking a second appointment.

The Not-So-Good: Reset Issues & Order Delays

While largely positive, some reviews reveal areas where Advantage Tyre & Battery Shop Tauranga could improve. It is important to acknowledge these areas:

• Dashboard Reset Oversight: The most significant recurring complaint is the failure to reset the dashboard service reminder after completing work. This has resulted in customers needing to return unnecessarily, causing inconvenience (e.g., taking time off work and travelling across town). This illustrates a need for improved processes or checklists to ensure this vital step is consistently completed.
• Order Fulfilment & Communication: One customer had a particularly frustrating experience ordering tyres for their van. Repeated delays, excuses, and a lack of apologies ultimately led them to source the tyres elsewhere, highlighting a need for more reliable communication and adherence to promised timelines. This customer specifically cited “being mucked around”, indicating mismanagement of the ordering process.
• Need for Improved Accessibility: Although there is wheelchair accessible parking, there isn’t a wheelchair accessible entrance—a potential issue for customers with mobility needs.

Addressing the Feedback: Potential Improvements & Reassurance

Advantage Tyre & Battery Shop Tauranga's consistently high rating suggests a strong foundation of customer satisfaction. To further enhance their reputation, the following could be considered:

• Implement a Dashboard Reset Protocol: A simple checklist or reminder system could prevent the recurring issue of dashboard notifications. This shows attention to detail and respect for customer time.
• Streamline Order Processing: Improving communication and providing realistic delivery estimates – and sticking to them – would minimise frustration for customers ordering tyres. A proactive contact system (e.g., automated updates) could keep customers informed.
• Accessibility Enhancements: Addressing the lack of a wheelchair accessible entrance would demonstrate a commitment to inclusivity and accessibility for all customers.
• Emphasise Staff Training: Continued training on customer service best practices, particularly in handling complaints and providing empathetic support, could further elevate their service quality. Reinforcing the importance of clear communication and follow-up is crucial.
• Leverage Positive Feedback: Showcase the numerous positive reviews highlighting kindness, expertise, and going above and beyond to help customers. Sharing these stories demonstrates the shop's commitment to providing exceptional service. +64 7 578 3092