KATS Alignment & Tyres - Rolleston: Tyre Troubles & Top Service in Rolleston

KATS Alignment & Tyres - Rolleston: A Mixed Bag of Experiences

KATS Alignment & Tyres, located at 44 Hoskyns Road, Rolleston, has garnered a solid 4.7-star rating in the Rolleston community. They offer a comprehensive range of tyre services including fitting, alignment, and repairs. With convenient opening hours (8 AM - 5 PM Monday to Friday, 8 AM - 12 PM Saturday, and closed Sundays), and options for in-store pickup and shopping, KATS aims to provide a hassle-free experience. Their facility is accessible for wheelchair users, both at the entrance and in the parking lot, and they provide restroom facilities. Appointments are recommended to ensure efficient service. KATS readily accepts credit cards and NFC mobile payments. Let's delve into the details, scrutinising both the praise and the criticisms that customers have shared.

The Upsides: Quick Service, Competitive Prices & Helpful Staff

Several customer reviews highlight the swift and efficient service provided by KATS. Many have praised their ability to get tyres fitted quickly, with one review mentioning a two rental car tyre replacement completed within just half an hour. Price competitiveness is another frequently mentioned benefit. Customers report finding KATS to have "great selection of tyres available" and competitive pricing, particularly beneficial for those seeking economical options for vehicles like "the whip." Here's a breakdown of the commonly lauded positives:

• Speedy Service: Quick tyre fittings, sometimes even on the same day.
• Competitive Pricing: A good source for finding affordable tyres.
• Excellent Stock: A wide variety of tyres to choose from.
• Helpful Quotes: Phil, in particular, is mentioned for providing friendly and informative quotes.
• Accommodation: Willingness to accommodate bookings and sometimes even squeeze in customers unexpectedly.
• Positive Staff Interactions: Several reviewers specifically praised the friendly and helpful attitudes of the staff ("kind attitudes"), making the experience more pleasant. One customer was "absolutely blown away" by the team's support after discovering a tyre needed replacing.
• Going the Extra Mile: One customer was particularly impressed that KATS sourced caravan tyres when other suppliers couldn’t.

Navigating the Downsides: Customer Service Concerns & Pricing Discrepancies

While much of the feedback is positive, a recurring theme in the negative reviews is concerning customer service. One customer experienced what they described as rude behavior from the staff, specifically relating to a lack of assistance with a heavy tyre. This lack of support, and feeling disregarded, was a significant disappointment. Furthermore, a recurring complaint involves pricing issues:

• Inconsistent Pricing: One individual reported a significant price increase on the same tyre service within a short timeframe (less than two weeks), suggesting a lack of adherence to previously agreed-upon quotes.
• Rude Customer Service: A key criticism centers on perceived rudeness and a lack of helpfulness from some staff members. This includes a lack of assistance with heavy items and a general dismissive attitude.
• Lack of Quote Adherence: A significant issue reported involves staff failing to generate a quote as verbally agreed, and then refusing to acknowledge the discrepancy or take responsibility. This was perceived as unprofessional and a waste of the customer's time.
• Problem Resolution: One customer felt the business failed to acknowledge responsibility for the problem and attempted to place blame on the client.

To illustrate the contrast in experiences, consider this table summarizing the varying perspectives:

Can KATS Rolleston Win Back Trust? Reach Out & Consider Your Needs.

KATS Alignment & Tyres - Rolleston clearly has a dedicated following in the Rolleston community, striving to be the "preferred tyre supplier/fitter." Their competitive pricing, speed of service, and helpful staff (particularly Phil) are compelling reasons for customers to choose them. However, addressing the concerns surrounding customer service and pricing consistency is crucial for maintaining and even elevating their reputation. Potential customers should be aware of these mixed reports and consider their own priorities when deciding where to take their vehicle.

Contact Information:

• Phone: +64 3 347 0929
• Address: 44 Hoskyns Road, Rolleston 7675, New Zealand

Before committing to a service, it's recommended to:

• Obtain a written quote: Don't rely solely on verbal agreements, especially for more involved repairs.
• Specify requirements clearly: Ensure all needs and expectations are communicated upfront.
• Inquire about assistance: If you require help with heavy components, don't hesitate to ask for it.
• Consider booking an appointment: This can often streamline the process and minimize wait times.