Porirua Automotive and Tyres Ltd: Local Tyre Expertise & Mixed Experiences

Porirua Automotive and Tyres Ltd: A Hub for Reliable Service and Skilled Repairs

Porirua Automotive and Tyres Ltd, located at 4 Parumoana Street in Porirua City Centre, has established itself as a go-to destination for tyre services and general automotive care in the Porirua region. With a solid rating of 4.2 out of 5, the shop operates Monday to Wednesday and Thursday from 8:00 AM to 4:30 PM, and Saturdays from 8:00 AM to 12:00 PM. They are closed on Fridays and Sundays. Appointments are recommended for optimal service. This local business accepts credit cards for payment and offers a welcoming environment with wheelchair-accessible entrance and parking, ensuring accessibility for all customers. They do not currently offer delivery or same-day delivery services. Greg, Mark, Jenny, and the entire team are regularly mentioned as key contributors to the positive customer experiences reported.

Praises & Positive Experiences: Going Above and Beyond

Numerous customers consistently praise Porirua Automotive and Tyres Ltd for their exceptional service, reliability, and trustworthiness. Here's a summary of the highlights:

• Exceptional Customer Service: The team, particularly Jenny, is frequently lauded for their friendly, polite, and helpful nature, making the often-intimidating process of car repairs significantly easier. Mechanics clearly explain the work needed, ensuring customers understand the process and costs involved.
• Short Notice Assistance: They've been commended for their ability to accommodate customers with short notice appointments, demonstrating flexibility and a willingness to help.
• Competitive Pricing & Value: Several reviewers highlight that Porirua Automotive and Tyres Ltd offers better deals than larger chain tyre shops, providing excellent value for money.
• Expert Mechanical Work: Customers express satisfaction with the quality of the work performed, citing examples like trailer brake repairs done swiftly and affordably.
• Reliable Advice: Customers trust the team’s advice regarding vehicle maintenance and repairs, appreciating their clear and concise communication.
• Testimonial Example: "HUGE thanks to the Team at Porirua 2009 Automotive & Tyres! As per usual the staff looked after me and my car so well … from assessing my car at short notice and addressing the issue promptly ….to providing advice and communicating information to me. You can be sure that the advice, quality service, reasonable pricing and follow up you will get from Greg, Mark, Jenny and all the Team is reliable and fantastic." - Kaye B, December 2023

Concerns & Areas for Improvement: Addressing Recent Feedback

While the majority of reviews are positive, it's important to acknowledge and address concerns raised by some customers. These primarily revolve around the quality of workmanship in certain instances and consequential issues:

• Rear Light Installation Issue: One customer experienced a significant issue with the installation of rear lights. The lights were not flush with the panel, causing leaks in the boot. Despite returning the vehicle, the issue was dismissed. A professional panel beater subsequently confirmed the poor installation as the source of the leak, leading to a loss of trust in the shop’s workmanship.
• Tyre Pressure Sensor Damage: Another customer noted damage to their tyre pressure sensor during a puncture repair and a missing wheel bolt (later replaced after an inconvenient follow-up visit). This resulted in needing to approach the Motor Vehicles Tribunal to recover costs.
• Quality Control: These experiences highlight the need for stricter quality control measures and a more comprehensive follow-up process to ensure repairs are completed to a high standard and don't lead to further complications. Addressing these issues proactively can help maintain the shop’s reputation.

Key Information & Contact Details - Getting in Touch With Porirua Automotive and Tyres Ltd

Here's a comprehensive breakdown of how to contact and find Porirua Automotive and Tyres Ltd:

To book an appointment, discuss your tyre needs, or simply inquire about their services, contact them directly at +64 4 238 9774. Their commitment to local service and competitive pricing makes them a noteworthy option for residents of Porirua and surrounding areas, though recent feedback suggests a continued focus on quality control and customer satisfaction is essential.