Pros 
Cons Fleet Tyres (Pokeno) Limited: A Customer Love Story
Fleet Tyres (Pokeno) Limited is rapidly gaining a reputation as the tyre shop to visit in and around Pokeno, and the overwhelmingly positive reviews certainly back that up. Holding a flawless 5.000000 rating, it’s clear that this isn't just about selling tyres; it's about delivering exceptional service and a genuinely welcoming experience. Located at 8 Yashili Drive, Pōkeno 2402, NZ, Fleet Tyres is conveniently positioned for travellers and locals alike. They're open Monday to Wednesday and Thursday from 7:30 AM to 5:00 PM, and Saturday mornings from 8:30 AM to 12:00 PM. (Closed Fridays and Sundays!) Phone them on +64 9 232 6984 to book appointments or for quick quotes.
Speed & Efficiency: Getting You Back on the Road, Fast!
What really stands out from the customer feedback is the sheer speed at which Fleet Tyres operate. Many reviewers specifically highlighted the incredibly quick turnaround times, with some reporting tyre replacements completed in just 15 minutes flat! That's a game-changer when you're stuck with a flat or need new tyres urgently. This efficiency doesn't seem to compromise quality either; customers consistently praise the workmanship and advice provided.
Here's a quick summary of what reviewers say about their speed:
- Remarkable Turnaround: Multiple customers noted the unbelievably fast service.
- No Waiting Around: No reports of long wait times – a huge plus!
- Prioritised Service: Even complex issues like identifying and ordering the correct tyre size are handled swiftly and effectively.
More Than Just Tyres: A Comfortable & Welcoming Experience
Fleet Tyres (Pokeno) Limited isn't your average, sterile tyre shop. They’ve clearly invested in creating a welcoming and comfortable environment for their customers. Here's a breakdown of what makes their facilities stand out:
- Relaxed Waiting Area: Customers rave about a dedicated customer lounge complete with a coffee machine (offering complimentary coffee and hot chocolate!), and even cookies! A window overlooking the workshop allows you to observe the work being done on your vehicle.
- Family-Friendly: Toys are provided to keep kids entertained while you wait.
- Accessibility: Fleet Tyres goes the extra mile with accessibility features:
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible restroom
- Convenient Payment Options: They readily accept credit cards, debit cards, and NFC mobile payments.
- Restroom facilities: Clean and available to all patrons.
“The customer waiting area is quite nice, coffee machine and cookies with a window to look out at your car getting done. Toys for kids too.” - Happy Customer
The People Behind the Service: Friendly, Knowledgeable & Professional
Beyond the efficiency and the comfortable facilities, it's the team at Fleet Tyres that consistently receives the highest praise. Reviewers repeatedly mention the friendly, helpful, and well-trained staff.
Key takeaways from the feed back:
- Exceptional Customer Service: Consistently described as "super friendly," "nice bunch of guys," and displaying “great customer service.”
- Knowledgeable Advice: The team provides expert advice and guidance to ensure you get the right tyres for your needs. They even helped a customer who initially provided the wrong tyre size over the phone, proactively rectifying the issue.
- Skilled Technicians: The team is recognized for its skill and expertise, performing services like wheel balancing to a high standard.
- Personalised Attention: Customers feel valued and appreciated, with a genuine sense of care and professionalism. Specific mentions, like “Thank you to Nick and the Team”, highlight the personal touch.