Pros 
Cons Top Town Wheel & Tyre: A Cut Above the Rest in New Plymouth
Top Town Wheel & Tyre, located in the Marfell borough of New Plymouth, is rapidly gaining a reputation as the go-to spot for tyres, warrants, and comprehensive vehicle service across the Taranaki region. With a stellar 4.8-star rating, it's clear customers are consistently impressed with the quality of work, the friendly atmosphere, and the genuine care provided. Situated at 2 Seaview Road, the workshop is conveniently located and boasts impressive accessibility, including wheelchair accessible entrance and parking, making it welcoming for everyone. Opening hours are Monday to Friday, 8:00 AM to 5:00 PM, ensuring ample opportunity for customers to access their services. While weekend service is currently unavailable, the commitment to efficient weekday operation shines through in numerous customer testimonials.
Rave Reviews: Why Customers Keep Coming Back
The overwhelmingly positive feedback speaks volumes about Top Town Wheel & Tyre's dedication to customer satisfaction. It’s not just about fixing cars; it's about building relationships and providing a genuinely helpful experience. Here's a breakdown of the recurring themes in customer praise:
- Exceptional Service: Customers consistently highlight the "top notch" service provided by Mike and the team. The speed and efficiency are regularly mentioned, with one customer praising the quick turnaround despite a late arrival ("crawled to workshop at 4.45pm").
- Friendly & Honest Staff: The genuine down-to-earth nature of owner Lizzie and the entire team is a major drawcard. Customers appreciate their approachability, willingness to explain issues clearly, and honest advice – a refreshing change from less trustworthy mechanics. One review notes, "Top Town and Lizzie… has a great personality, that counts a lot."
- Going the Extra Mile: It's not just about the job at hand. Top Town Wheel & Tyre offers thoughtful extras like topping up oil during warrant checks and even walking customers through the workshop to explain vehicle issues. This level of transparency and dedication cultivate trust and loyalty. One customer was even offered a cleaning of their car battery terminals, resolving the problem without the need for a new part!
- Quality Products & Competitive Pricing: Reviews frequently mention the quality of the tyres offered (Lexani LX Twentys being a popular choice, praised for their smooth ride and quiet performance), coupled with a consistently positive perception of the pricing structure.
- Impressive Problem Solving: From blown tyres to battery problems and beyond, Top Town Wheel & Tyre consistently demonstrates its ability to diagnose and resolve a wide range of vehicle issues.
| Feature | Customer Feedback Highlights |
|---|---|
| Speed & Efficiency | Quick turnaround, prompt service, ready by the next day |
| Staff Attitude | Friendly, helpful, honest, knowledgeable, down-to-earth |
| Service Quality | Top notch, thorough, goes the extra mile, transparent |
| Product Quality | Excellent quality tyres, smooth ride, quiet performance |
Convenient Services & Accessibility – Making Life Easier
Top Town Wheel & Tyre isn't just a repair shop; it’s a full-service automotive hub. They provide a range of convenient options to suit different customer needs and schedules, with a clear focus on accessibility:
- Multiple Service Options: They offer In-store pickup, Onsite services, and even Same-day delivery, demonstrating a commitment to accommodating busy lifestyles.
- Accessibility for All: As mentioned earlier, wheelchair accessible entrance and parking are significant features, creating an inclusive environment.
- Comprehensive Offerings: Beyond tyre repairs and replacements, they handle Oil changes and Warrant of Fitness checks.
- Practical Amenities: The workshop has a Mechanic on staff, and a Restroom is available for customers.
- Appointment Scheduling: Appointments are recommended, suggesting a prioritization of efficient service and minimizing wait times. Booking can be done via phone using +64 6 751 4555.
- Payment Flexibility: Top Town Wheel & Tyre accept Credit cards, Debit cards, and NFC mobile payments, catering to diverse preferences.
Beyond the Mechanics: A Community-Focused Business
What truly sets Top Town Wheel & Tyre apart isn't just technical expertise; it's the feeling of dealing with a genuine, community-focused business. Customers repeatedly describe the staff as "down to earth" and mention appreciation for their personality and easy communication style. The willingness to go beyond simply fixing a car and take the time to explain things to customers fosters a level of trust that’s increasingly rare. One customer stated their car "drive's better now than it EVER has," a testament to the quality of service and the positive impact of Top Town Wheel & Tyre on Taranaki drivers. The implied invitation to "indulge in a coffee" further highlights the welcoming and relaxed atmosphere contributing to what makes this shop so highly regarded.