Pros 
Cons Rodney's Tyre Service: A Solid Reputation with a Few Flat Spots
Rodney's Tyre Service, located at 69 Hobson Street in the bustling New Plymouth Central, has garnered a well-deserved 4.8-star rating. It's clear from the numerous online reviews that this tyre shop is a favourite amongst New Plymouth residents and visitors alike. With a friendly atmosphere and a commitment to getting customers back on the road quickly, Rodney's has become known for its efficient service and competitive pricing. The shop operates Monday to Wednesday and Thursday from 8 AM to 5 PM, and is closed on Fridays, Saturdays and Sundays. It's a go-to for those needing tyre repairs, replacements, or general tyre-related assistance. Reaching them is easy - simply give them a call at +64 6 759 0044.
Rave Reviews: Speed, Price, and Friendly Faces
A recurring theme in the positive feedback for Rodney's Tyre Service is the speed and efficiency of their service. Customers consistently praise the quick turnaround times, even appreciating the “on-the-spot” tyre changes. Beyond the speed, the pricing is also a major draw, frequently described as the "cheapest tyre change in town." But it's not just about the value; customers highlight the genuinely friendly and helpful staff. Here’s a breakdown of what people are saying:
- Fast & Efficient: Many reviews emphasize the prompt service, particularly valuable when stranded with a flat tyre.
- Price Conscious: A significant number of customers specifically mention the great prices and competitive rates.
- Outstanding Staff: The consistently positive remarks about the crew's friendliness and helpfulness paint a picture of a welcoming and reliable business.
- Honest & Direct: Customers appreciate the direct communication and honest interactions, fostering trust and transparency.
"Awesome crew. The best Tyre shop in town with best services and quality! Has recommended to friends and will do when someone needs. Thank you very much!” - A happy customer.
Accessibility & Payment Options
Rodney’s Tyre Service goes beyond just fixing tyres, demonstrating a commitment to customer convenience. Their facilities are designed with accessibility in mind.
| Feature | Details |
|---|---|
| Accessibility | Wheelchair accessible entrance & parking lot are available. |
| Payment Methods | Rodney's accepts Credit cards, Debit cards, and NFC mobile payments. |
| Same-Day Delivery | Currently, same-day delivery is not offered. |
This commitment to accessibility makes the shop a welcoming option for all New Plymouth residents. The various payment options add another layer of convenience, catering to different customer preferences.
Addressing a Puncture Problem & Future Outlook
While overwhelmingly positive, a recent review raises a concerning issue regarding persistent tyre problems and the subsequent handling of the situation. One customer experienced repeated flat tyres despite bringing the vehicle to Rodney's Tyre Service multiple times. While Rodney’s initially charged a small fee for diagnosing and temporarily fixing the flat each time, the problem persisted, leading to the customer seeking service elsewhere. This incident highlights the importance of thoroughly diagnosing and resolving underlying tyre issues, not just addressing the immediate flat. It also underscores the need for clear communication regarding potential ongoing problems and alternative solutions with customers experiencing recurring issues.
Despite this single negative encounter, the vast majority of reviews for Rodney's Tyre Service paint a picture of a reliable, friendly, and affordable tyre shop. The business demonstrates a clear dedication to customer service and accessibility, solidifying its position as a preferred choice for tyre care in New Plymouth. They'll likely continue to thrive by maintaining their focus on speed, value, and a warm, welcoming atmosphere, while proactively addressing any recurring technical issues that may arise.