Mag & Tyre New Plymouth: Wheels, Service & Kiwi Praise

Pros	Cons
Jeff is consistently highlighted as exceptionally helpful and cooperative.	Afterpay functionality was reported as not working, leading to a wasted trip for a customer.
Customers praise the excellent service and willingness to go above and beyond, especially in urgent situations.	The Afterpay system should be checked for operational status before informing customers.
The team's communication is considered great, with efficient fitting and scheduling.	While the store has a wide range, a customer was disappointed not to be able to purchase tyres due to the Afterpay issue.
Customers appreciate being taken seriously and receiving professional service.
A wide range of wheels is available.
Service is described as quick, painless, and efficient.
The transformation of vehicles with new mags is frequently mentioned as a positive outcome.
The store is described as looking good, despite its small size.
Friendly and professional staff are consistently noted.

Pros

Cons

Jeff is consistently highlighted as exceptionally helpful and cooperative.

Afterpay functionality was reported as not working, leading to a wasted trip for a customer.

Customers praise the excellent service and willingness to go above and beyond, especially in urgent situations.

The Afterpay system should be checked for operational status before informing customers.

The team's communication is considered great, with efficient fitting and scheduling.

While the store has a wide range, a customer was disappointed not to be able to purchase tyres due to the Afterpay issue.

Customers appreciate being taken seriously and receiving professional service.

A wide range of wheels is available.

Service is described as quick, painless, and efficient.

The transformation of vehicles with new mags is frequently mentioned as a positive outcome.

The store is described as looking good, despite its small size.

Friendly and professional staff are consistently noted.

Spinning Success: A Look at Mag & Tyre New Plymouth

Mag & Tyre New Plymouth, located at 130 Molesworth Street in New Plymouth Central, consistently earns high praise from customers, holding a solid 4.6-star rating. This wheel store isn’t just about selling rims and tyres; it’s about providing a helpful, reliable, and surprisingly personal service experience – a hallmark of good Kiwi businesses. Operating Monday to Friday from 8AM to 5PM, Saturdays from 9AM to 12PM and closed on Sundays, they’re reasonably accessible for most schedules. Their phone number is +64 6 769 9234.

Rave Reviews: What Customers Are Saying

The sheer volume of positive feedback speaks volumes about Mag & Tyre New Plymouth's reputation. Here's a breakdown of the recurring themes in customer reviews:

Exceptional Service (Especially Jeff!): Jeff, in particular, is frequently mentioned, with many customers specifically praising his helpfulness, brilliance, and cooperative nature. Several reviewers highlight how he went above and beyond, especially in urgent situations. One customer felt particularly reassured as a woman being "taken seriously and given excellent service at the expected price.”
Transformation & Aesthetics: Customers often describe the visual impact of new wheels on their vehicles. Phrases like “transformed my car” and “beautiful set of black mags” highlight the store's ability to not only provide practical solutions but also enhance vehicle aesthetics.
Speed and Efficiency: Many appreciate the "quick and painless service," with one customer noting a wheel change, tyre switch, balancing, and new wheel installation completed in just "a few minutes.”
Problem-Solving Capabilities: Customers recount experiences where they were facing a “tyre crisis” and found Mag & Tyre New Plymouth to be a swift and supportive source of resolution.

Here’s a visual representation of the most common sentiments:

Sentiment	Frequency
Jeff's Service	5
Vehicle Upgrade	3
Quick Service	2
Problem Solving	1

Accessibility & Payment Options - What to Expect

Mag & Tyre New Plymouth caters well to a range of customer needs. Here’s a quick rundown of what they offer:

Accessibility: The store is equipped with both a wheelchair accessible entrance and a wheelchair accessible parking lot, ensuring ease of access for all.
Payment Flexibility: Generally, they accept a wide variety of payment options:
- Credit Cards
- Debit Cards
- NFC Mobile Payments
Important Note: While they advertise Afterpay, it's crucial to confirm its functionality before making a trip, as one customer experienced issues with the system being non-operational - a suggestion to Mag & Tyre New Plymouth to ensure this is addressed before advertising the service.

Addressing Areas for Improvement: Afterpay & Physical Space

While the majority of customer reviews are overwhelmingly positive, a single reviewer highlighted a potential area needing attention: the Afterpay service. The customer's experience of driving an hour to find the system malfunctioning suggests a need for more rigorous pre-purchase checks. This is a relatively minor point, however, especially considering the store’s consistent emphasis on excellent customer care. Another reviewer mentioned the “small building," which while not a negative per se, could be something to keep in mind. Despite this, the positive feedback consistently outweighs any minor concerns, demonstrating that Mag & Tyre New Plymouth prioritizes quality service and customer satisfaction.

Frequently Asked Questions About Mag & Tyre New Plymouth's Services and Operations

What are Mag & Tyre New Plymouth’s opening hours, and are they open on weekends?

Mag & Tyre New Plymouth operates Monday to Friday from 8:00 AM to 5:00 PM. On Saturdays, they're open from 9:00 AM to 12:00 PM. They are closed on Sundays. It's always a good idea to double-check their hours, especially on public holidays, by calling +64 6 769 9234.

Does Mag & Tyre New Plymouth offer wheelchair accessibility for customers and parking?

Yes, Mag & Tyre New Plymouth prioritises accessibility. The store features both a wheelchair accessible entrance and a wheelchair accessible parking lot, ensuring a comfortable and convenient experience for all customers. They strive to make their services inclusive and welcoming.

What payment methods are accepted at Mag & Tyre New Plymouth?

Mag & Tyre New Plymouth accepts a variety of payment methods for your convenience. They readily accept credit cards, debit cards, and NFC mobile payments. While they advertise Afterpay, it's advisable to confirm its functionality before visiting, as there have been occasional operational issues reported.

I've heard great things about the service. Can you tell me more about the customer experience at Mag & Tyre New Plymouth?

Customers consistently praise Mag & Tyre New Plymouth for its exceptional service. Jeff, the owner, is frequently mentioned for his helpfulness, brilliant assistance, and cooperative nature. Many customers highlight the quick, painless service and the willingness to go above and beyond, especially in urgent situations like tyre crises. They are known for taking customers seriously and providing excellent service at a fair price.

What kind of wheels and tyres does Mag & Tyre New Plymouth stock, and do they offer fitting services?

Mag & Tyre New Plymouth boasts a wide range of wheels to suit various vehicles and tastes. They also stock a comprehensive selection of tyres. Yes, they offer professional fitting services, including balancing and rim services, ensuring your new wheels or tyres are installed correctly and safely. Customers have reported excellent results with their wheel and tyre fitting services.