Mag & Turbo Tyre: Taranaki's Top Wheels, Service & Speedy Shipping

Mag & Turbo Tyre: Taranaki's Top Wheels, Service & Speedy Shipping

Mag & Turbo Tyre & Service Centre in Waiwhakaiho, New Plymouth, is consistently earning rave reviews, boasting an impressive 4.9-star rating. Located at 2/674 Devon Road, Waiwhakaiho, New Plymouth 4312, this wheel store isn't just about selling tyres and wheels; it's about providing an unparalleled customer experience. Open Monday to Wednesday and Thursday from 8:30 AM to 5:30 PM, they're dedicated to serving the Taranaki region (though their online prowess extends far beyond). They are closed on Fridays, Saturdays and Sundays. It's clear their dedication extends beyond standard business hours, as highlighted by several customer testimonials. This review delves into what makes Mag & Turbo Tyre stand out, covering service excellence, product range, shipping speed, and accessibility.

Exceptional Service: Going Above and Beyond

The recurring theme in customer feedback is the outstanding service provided by the team, especially Brett. Customers consistently praise the staff's knowledge, helpfulness, and willingness to go the extra mile. It's not just about selling a product; it's about understanding the customer’s needs and finding the perfect solution. Here’s a breakdown of what customers are saying:

• Personalised Assistance: Staff take the time to truly understand customer requirements, whether it's finding the right rims for a Mercedes or assisting with a complex mechanical issue.
• Problem Solvers: The story of the customer with the overfilled oil and family en route to catch a flight is a testament to their dedication. They handled a potentially disastrous situation with speed, efficiency, and genuine care, even offering Afterpay to ease the financial burden.
• Honesty and Integrity: Customers feel valued and respected; they're not pressured into sales and receive honest advice.
• Trade Me Advantage: Their swift response to inquiries about items listed on Trade Me, ensuring immediate pickup and next-day delivery, highlights their commitment to convenience.
• LGBTQ+ Friendly and Transgender Safespace: The store proudly displays its commitment to inclusivity, creating a welcoming environment for all.

This level of care is seldom found, and it’s a clear differentiator for Mag & Turbo Tyre. It's resulted in unwavering customer loyalty, with many promising to return for future tyre needs. This dedication to building relationships has clearly paid off.

A Wide Selection & Speedy Nationwide Shipping

Beyond the exceptional service, Mag & Turbo Tyre boasts a substantial inventory and impressive shipping capabilities. They aren’t limited to serving those who can visit their Devon Road location; their online presence allows them to reach customers across New Zealand.

Here’s what can be expected:

• Diverse Wheel and Tyre Range: From 15-inch rims with desirable dish features to a vast selection for various vehicle types (including Commodores and Mercedes), they cater to diverse aesthetic preferences and practical needs. Check their Trade Me listings for a wider scope of their current offerings.
• Fast Processing & Shipping: Consistently praised for their blistering-fast turnaround, many customers report receiving their online orders the very next morning, even from New Plymouth to Wellington or Whangarei. This is a significant advantage in an age where shipping delays are common.
• Secure Packaging: Packages arrive in "mint" condition, highlighting the care taken in handling and protecting the products during transit.
• Payment Flexibility: Accepting Cash, Credit cards, Debit cards and NFC mobile payments makes purchasing accessible. Plus, the availability of Afterpay adds an extra layer of financial convenience.
• Recycling Initiatives: Showing corporate responsibility they offer recycling for Batteries and Electronics.

Accessibility and Facilities

Mag & Turbo Tyre recognizes the importance of accessibility for all customers. The store has taken steps to make it a welcoming space for everyone.

Here's what you can expect:

• Physical Accessibility:
  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot
  • Wheelchair accessible restroom
• Convenience Features:
  • Curbside pickup
  • Delivery (including same-day delivery)
  • In-store pickup
  • Free parking lot and street parking
  • On-site parking
  • Wi-Fi (although only one option is listed currently)
• Gender-neutral restroom: Enhancing inclusive services
• Service Offering: Oil changes are performed on site.