Pros 
Cons Bridgestone Select Tyre & Auto Service: A Cut Above the Rest in New Plymouth
Bridgestone Select Tyre & Auto Service, located in the heart of New Plymouth Central, New Plymouth (106-116 Leach Street, 4312), has consistently garnered rave reviews from the local community. With a remarkable rating of 4.7 out of 5, it's clear this isn’t just another tyre shop; it’s a service-focused business dedicated to building trust and providing exceptional automotive care. They're reachable at +64 6 758 5305 and operate Monday to Friday 8 AM – 5 PM, with Saturday hours from 9 AM – 12 PM. Sunday is a day for rest, and appointments are highly recommended for a smooth and timely service.
Beyond Just Tyres: Services and Accessibility
Bridgestone Select doesn't limit itself to just tyre replacements and repairs. A range of services are offered, including onsite expertise and, while delivery isn’t currently available, the commitment to customer convenience is evident. What truly sets them apart is their embrace of modern technology. Customers consistently praise the personalised videos detailing the work performed on their vehicles. This transparency fosters trust and ensures clients are fully informed about the condition of their car.
Here's a breakdown of their facilities and planning:
| Feature | Details |
|---|---|
| Service Options | Onsite services available |
| Accessibility | Wheelchair accessible entrance, parking lot, and restroom |
| Amenities | Restroom facilities |
| Planning | Appointments are recommended for efficient service |
| Payments | Accepts Credit Cards for your convenience |
The team's accessibility focus, extending to wheelchair users, only enhances their reputation as a considerate and inclusive business. The recommendation for appointments showcases a proactive approach to managing workflow and ensuring each customer receives dedicated attention.
Customer Stories: Praises and Problem-Solving
The glowing reviews paint a picture of a business dedicated to exceptional customer service. Let’s look at the recurrent themes and specific anecdotes:
- Honest Assessments & Problem Solving: Several customers highlighted the honesty of Bridgestone Select staff, specifically mentioning instances where they advised against unnecessary tyre replacements, saving customers significant expense. One manager even recommended replacing just two tyres instead of four, demonstrating integrity and a focus on fair pricing.
- Going the Extra Mile: Instances of staff going above and beyond are frequently mentioned. Sebastian, in particular, has earned considerable praise for his professionalism, kindness, and willingness to drop customers home after service. Finding solutions for rare tyre types (like those found in BMWs) is another testament to their expertise and dedication.
- Clear Communication: The video updates after service have been consistently highlighted as a positive differentiator. These videos provide a transparent view of the work done, explaining the findings and recommendations in a clear and understandable manner.
- Quick and Efficient Repairs: Customers have been impressed by the speed and efficiency of repairs, with one customer getting a tyre repaired "straight away" and another experiencing a noticeable difference in performance immediately after service.
Here are a few direct quotes that resonate with the overall sentiment:
“Mark is great goes over and beyond explaining what's happening 😊i fully trust him/them to do what's needed…"
"Sebastian provided exceptional service, ensuring everything was done perfectly and filling the tires with nitrogen…His professionalism and kindness made the whole process seamless."
“They checked all my other tyres and as soon as I drove away I noticed a difference. They were awesome.”
Addressing Concerns & Demonstrating Commitment
While the vast majority of feedback is overwhelmingly positive, one review touched on an initial misquote for a tyre replacement. However, what stood out was Bridgestone Select’s immediate and commendable response. The business proactively contacted the customer, acknowledged the error, and promptly offered a refund. This swift action demonstrates their commitment to accountability and customer satisfaction, turning a potential negative into a positive and reinforcing their reputation for integrity. This proactive approach is a shining example of how Bridgestone Select prioritises building long-term relationships with its customers, ensuring they feel valued and respected.