Two Lads Tyres Nelson: Nelson's Tyre Deals, Repaints & Customer Tales

Two Lads Tyres Nelson: Nelson's Tyre Deals, Repaints & Customer Tales

Two Lads Tyres Nelson, located in Stoke, Nelson (address: 258 The Ridgeway, Stoke, Nelson 7011, NZ, phone: +64 22 068 6190), is a popular choice for Nelson residents seeking affordable used tyres and a range of automotive services. With a solid 4.7-star rating, it’s clear that many customers appreciate the shop’s friendly service and competitive pricing. However, recent experiences highlight the importance of clearly defining and guaranteeing any additional services offered. Our analysis of customer reviews explores the highs and lows of this Nelson favourite.

The Good: Excellent Service & Helpful Staff

The overwhelming consensus amongst reviewers is that Two Lads Tyres Nelson provides genuinely helpful and friendly service. Customers consistently praise the staff’s knowledge, speed, and welcoming attitude. Here’s a breakdown of what consistently stands out:

• Friendly and Welcoming: Numerous reviews describe the staff as "awesome," "very friendly," "helpful," and “welcoming.” This positive atmosphere seems to be a key differentiator for the business.
• Knowledgeable Staff: Customers have appreciated the staff’s ability to provide expert advice and assistance in finding the right tyres for their vehicles.
• Speedy Service: Despite being a busy establishment, the team is often praised for their efficient service, ensuring customers get back on the road quickly.
• Going the Extra Mile: Several reviewers highlighted instances where the team went above and beyond to help, with one even mentioning assistance on a public holiday – a testament to their commitment to customer service.
• Good Selection: A simple, yet important, positive – “Good selection 👌” as one reviewer put it.

“These guys are awesome. Go out their way to give you the best deals and their new address is 258 The Ridgeway." – A happy customer

The shop's commitment to accessibility is also worth noting. It offers both wheelchair accessible entrance and a wheelchair accessible parking lot, ensuring all customers can easily access their services.

The Not-So-Good: Be Cautious with Extra Services

While the tyre service and overall customer interaction have been remarkably positive, a consistent thread of caution regarding additional services has emerged. The "relevant info" section provided details a concerning experience regarding a repainting job.

• Repainting Quality Concerns: One customer reported that a repainting job on their car hood and bumpers, initially quoted and paid for, began to peel off within just a couple of months. When seeking a repair, they were presented with an additional $600 charge.
• Potential Gap in Service Guarantee: This experience suggests a possible lack of clarity or guarantee regarding the longevity and quality of services beyond tyre sales and repair. This highlights the need for customers to thoroughly discuss warranties and guarantees before committing to any additional services.
• Location Change: Two Lads Tyres Nelson has moved location. Be sure to call the provided phone number (+64 22 068 6190) for the most up-to-date address and opening hours. They are now located at 258 The Ridgeway, Stoke.

Opening Hours:

Weighing Up the Value: Is Two Lads Tyres Nelson Right for You?

Ultimately, Two Lads Tyres Nelson offers a compelling value proposition, particularly for those seeking affordable used tyres and a friendly, efficient service. Here’s a summary to help you decide:

Pros:

• Affordable used tyres
• Excellent customer service – knowledgeable, friendly, and fast
• Accessibility features (wheelchair accessible entrance & parking)
• Good selection of tyres

Cons:

• Potential quality concerns with services beyond tyre sales and repairs.
• Importance of confirming guarantees and warranties for added services.
• Previous location change – always confirm the current address before visiting.

Recommendation: If you're primarily looking for tyres and appreciate a positive customer experience, Two Lads Tyres Nelson is a strong contender. However, if you're considering any additional automotive services, be sure to ask detailed questions regarding warranties, guarantees, and the materials used. Clear communication is key to a satisfactory outcome.