The Tyre Shop: Napier's Go-To for Tyres, Wheels & Top Service

Pros	Cons
Exceptional service and a great team.	Closed on Fridays, Saturdays, and Sundays.
Extremely accommodating and helpful.	Limited opening hours (8 AM – 5 PM) Tuesday to Thursday.
Fast, efficient, and effective work.
Owner, Arnie, is incredibly nice, genuine, and beyond helpful.
Sorted cars quickly, even when no rush was specified.
Quick, easy, and fairly priced.
Awesome work and very reliable.
Helpful and awesome customer service.
Always happy to help.
Offers Afterpay and Zip, which is super handy.
Cares about customers and their vehicles.
Went out of their way to help with insurance, tyres, and rims.
Customer-focused and willing to go the extra mile.
Offers a broad range of services, including headlight restoration and panel fix ups.
Flexible and provides great advice on vehicle maintenance.
Friendly team and awesome service.
Helpful and friendly staff when replacing a punctured tyre.
Offered wheel alignment, which was a bonus.

Pros

Cons

Exceptional service and a great team.

Closed on Fridays, Saturdays, and Sundays.

Extremely accommodating and helpful.

Limited opening hours (8 AM – 5 PM) Tuesday to Thursday.

Fast, efficient, and effective work.

Owner, Arnie, is incredibly nice, genuine, and beyond helpful.

Sorted cars quickly, even when no rush was specified.

Quick, easy, and fairly priced.

Awesome work and very reliable.

Helpful and awesome customer service.

Always happy to help.

Offers Afterpay and Zip, which is super handy.

Cares about customers and their vehicles.

Went out of their way to help with insurance, tyres, and rims.

Customer-focused and willing to go the extra mile.

Offers a broad range of services, including headlight restoration and panel fix ups.

Flexible and provides great advice on vehicle maintenance.

Friendly team and awesome service.

Helpful and friendly staff when replacing a punctured tyre.

Offered wheel alignment, which was a bonus.

Napier's Tyre Champion: Why The Tyre Shop Earns Rave Reviews

The Tyre Shop, nestled at 74 Taradale Road, Onekawa, Napier, NZ, isn’t just another tyre shop; it's a cherished local institution. Garnering an impressive rating of 4.8 out of 5, The Tyre Shop is building a reputation for exceptional service, genuine care, and a level of expertise that keeps families coming back for decades. Forget the impersonal feel of larger chains – here, you're greeted with a friendly face and a commitment to getting you back on the road safely and efficiently. They operate Monday to Wednesday, 8 AM - 5 PM, and while currently closed on Fridays, Saturdays, Sundays, and Thursdays, their peak days showcase their dedication to the community. Their phone number, +64 6 843 7949, connects you directly to a team ready to assist.

Arnie & The Team: More Than Just Tyre Experts

The overwhelming sentiment in customer reviews revolves around the exceptional service provided, especially the ownership of Arnie. He is consistently highlighted as genuinely nice, super helpful, beyond helpful and going the extra mile for customers. It’s clear Arnie's leadership fosters a customer-centric environment, extending beyond just tyre services. Here’s a snapshot of what customers consistently praise:

Personalised Attention: Customers repeatedly mention Arnie's willingness to delve into their specific needs, offer helpful advice, and navigate complex situations like insurance claims.
Speed and Efficiency: Despite the emphasis on personalised service, The Tyre Shop is known for its quick turnaround times. Many customers have been surprised by the speed of repairs, even when expecting a longer wait.
Beyond Tyres: Arnie's flexibility extends to offering a range of automotive services, including oil changes, headlight restoration, even minor panel fixes – making The Tyre Shop a one-stop-shop for vehicle maintenance.
Expert Advice: Customers appreciate Arnie’s knowledge and ability to provide valuable insights on vehicle health and maintenance.

“I cannot even fault The Tyre Shop. If you want someone who generally cares about you and your vehicle, this is the place. I just want to say a huge thank you to Arnie. I didn't know him at all and he went out of his way to make sure I had everything sorted. He helped me with insurance, tyres, and rims. If I could give him 100 stars, I would.” – A delighted customer

Facilities & Payments: Making Life Easier

The Tyre Shop understands that convenience is key. They've made significant efforts to ensure accessibility for all customers:

Accessibility: Fully wheelchair accessible entrance and parking lot demonstrate a commitment to inclusivity.
Payment Options: They cater to a wide range of payment preferences: Credit cards, Debit cards and NFC mobile payments are accepted, making transactions seamless. The availability of Afterpay and Zip also provides flexible payment options, a huge benefit highlighted by many customers.
Additional Services: Beyond tyre fittings and balancing, The Tyre Shop offers:
- Oil changes
- Battery recycling, promoting environmental responsibility.
Delivery: While currently not offered, the listed facility details indicate this could be a future service expansion.

Feature	Description
Wheelchair Accessibility	Yes (Entrance & Parking)
Payment Options	Credit, Debit, NFC Mobile Payments, Afterpay, Zip
Recycling Program	Batteries
Additional Services	Oil Changes

Customer Testimonials: A Chorus of Praise

The reviews speak for themselves. Here's a consolidation of common themes and standout comments:

"Awesome work! Fast and sufficient and very reliable. Very helpful! Awesome customer service! Highly recommended."
"The Tyre Shop Always happy to help"
"AAA+++ Friendly team , awesome service !"
"Amazing service... more than happy to go the extra mile for the customer.”
"I received amazing service today.... They offered wheel alignment too which was fabulous."
"They have afterpay and zip to super handy."
"Quick, easy, and fairly priced. What more could you ask for?"

Frequently Asked Questions About The Tyre Shop in Napier, New Zealand

What types of payment methods does The Tyre Shop accept?

The Tyre Shop understands the need for flexible payment options. They happily accept credit cards, debit cards, and NFC mobile payments for your convenience. Plus, they offer Afterpay and Zip, making it even easier to manage your tyre and vehicle service expenses. Just ask a team member about these options when you visit!

Is The Tyre Shop accessible for customers with mobility needs?

Absolutely! The Tyre Shop prioritises accessibility for all customers. The shop features both a wheelchair accessible entrance and a wheelchair accessible parking lot, ensuring a comfortable and easy visit for everyone. They strive to provide a welcoming environment for all members of the community.

What services does The Tyre Shop offer beyond tyre sales and fitting?

The Tyre Shop is more than just a tyre shop! Arnie and his team provide a wide range of vehicle services, including oil changes. They're also known for their flexibility and ability to offer advice on vehicle maintenance and potential issues to keep an eye on. They even offer headlight restoration and some panel fix-ups, making them a one-stop shop for your vehicle needs.

What do customers say about the service at The Tyre Shop?

Customers consistently praise The Tyre Shop for its exceptional service and friendly staff. Many highlight Arnie's genuine helpfulness and willingness to go the extra mile, even assisting with insurance matters. Reviews frequently mention the fast, efficient, and effective work, along with fair pricing, making it a highly recommended choice for tyre and vehicle care.

What are The Tyre Shop’s opening hours throughout the week?

The Tyre Shop is open Monday, Tuesday, and Wednesday from 8:00 AM to 5:00 PM. Unfortunately, the shop is closed on Fridays, Saturdays, and Sundays. It's always a good idea to check their opening hours before visiting, especially if you're planning a trip.