Pros 
Cons Treads Dunedin Limited: A Chorus of Customer Praise
Treads Dunedin Limited, located in Kensington, Dunedin, consistently earns rave reviews, boasting a stellar 4.90-star rating. Situated at 57 King Edward Street, this tyre shop isn't just about selling rubber; it's about building relationships and providing exceptional service that’s clearly resonating with the Dunedin community. The praise consistently points to a team that goes the extra mile. The shop operates Monday to Wednesday and Thursday from 8:00 AM to 5:00 PM, closing on Fridays, Saturdays and Sundays. They offer both delivery and same-day delivery options which is a major convenience for busy customers. Appointments are recommended to ensure a smooth and efficient service experience.
Liam and the Team: Expertise and Genuine Care
Recurring throughout the reviews, the name Liam stands out as a key figure driving customer satisfaction. Customers consistently highlight his consultative approach, genuine interest in their needs, and mastery of his trade. It’s not just about pushing a sale; it's about understanding the customer's vehicle and driving habits to recommend the best tyre and alignment solutions. Here's a breakdown of what customers are saying about Liam and the team:
- Expert Alignment Services: Many customers specifically mention custom wheel alignments performed to a high standard. Liam’s ability to listen and exceed expectations is frequently praised.
- Honest and Transparent Pricing: Customers appreciate the genuine and upfront discussions about tyre prices, allowing them to make informed decisions. No hidden fees or pressure tactics are mentioned.
- Valued Customer Experience: Reviewers strongly emphasise feeling valued and respected throughout the entire process, from initial consultation to completion of the service.
- Professional and Efficient: Services, including tyre replacements and wheel alignments, are consistently described as fast, professional, and hassle-free.
- Highly Recommend: The overwhelming sentiment is "highly recommended," solidifying Treads Dunedin Limited as a trusted choice for tyre services.
- Attention to detail: A customer highlighted their “professional service and attention to detail.”
"Liam listen to my needs and delivered over and above, a true master of his trade and can’t recommend high enough!" - A delighted customer.
Beyond the Tyre: Facilities & Added Value
Treads Dunedin Limited isn’t just about tyre replacements and alignments; they've created a customer-friendly environment and offer added services. Their accessible facilities contribute to a positive experience for everyone.
Here's a look at what Treads Dunedin Limited offers:
| Features | Details |
|---|---|
| Service Options | Delivery, Same-Day Delivery |
| Accessibility | Wheelchair accessible entrance, parking lot, and restroom. |
| Services Offered | Oil changes |
| Amenities | Gender-neutral restroom, mechanic on-site, restroom access |
| Payment Options | Credit cards, Debit cards, NFC mobile payments. |
| Vibe | LGBTQ+ friendly and welcomes all customers. |
The commitment to inclusivity, with a gender-neutral restroom and a welcoming atmosphere for the LGBTQ+ community, is a noteworthy aspect of their approach. Offering oil changes, along with tyre services, positions them as a convenient one-stop shop for vehicle maintenance needs.
Real-World Experiences: Customer Stories
Let's delve into a few more specific experiences shared by Treads Dunedin Limited's customers, illustrating the consistently high level of service:
- Out-of-Town Convenience: One customer, traveling with two small children, greatly appreciated the team’s willingness to accommodate their schedule and provide fast, friendly service.
- Building Loyalty: Another customer mentioned having had multiple tyre replacements and wheel alignments done, consistently praising the excellent service and workmanship – demonstrating strong customer retention and loyalty.
- Peace of Mind: One family trusted the team so much they had "all our vehicles proudly sporting the Treads stickers," showcasing the level of confidence and satisfaction they instilled.
- Fair Pricing: “Liam was very helpful and fair priced," commented a happy customer.
To contact Treads Dunedin Limited, you can reach them at +64 3 455 0125. Their commitment to providing expertly handled tyre services and a genuinely welcoming experience has clearly earned them a loyal following in Dunedin.