Pros 
Cons Advantage Tyre & Battery Shop Dunedin: A Community Favourite with Exceptional Service
Advantage Tyre & Battery Shop Dunedin – Cumberland Street, formerly Beaurepaires, has rapidly become a favourite among Dunedin drivers, consistently earning a stellar 4.4-star rating. Located conveniently at 420 Cumberland Street, Dunedin 9016, the shop is open Monday to Friday from 7:30 AM to 5:00 PM, with Saturday hours from 9:00 AM – 12:00 PM. They are closed on Sundays. This isn’t just a tyre shop; it’s a one-stop destination for tyre sales, repairs, battery replacements, and vehicle safety checks, all delivered with a genuine commitment to customer satisfaction. The overwhelmingly positive feedback points towards a strong emphasis on friendly, helpful staff and fast turnaround times – qualities that are increasingly rare in today’s fast-paced world. A quick phone call to +64 3 474 0920 can confirm service availability and arrange appointments.
Going Above & Beyond: Customer Stories That Shine
What truly sets Advantage Tyre & Battery Shop apart is the consistent praise for their exceptional service and willingness to go the extra mile. The reviews aren't just about tyre changes; they are filled with stories of genuine care and problem-solving. Here's a glimpse of what customers are saying:
- Emergency Assistance: Several reviewers recount instances where Advantage Tyre & Battery Shop stepped up in emergency situations. One customer broke down, and the team responded quickly to replace a battery and provide assistance. Another had a blowout on a Sunday afternoon, and the store manager not only changed the tyre but personally escorted them back to the shop and opened it to fit new tyres – a truly remarkable act of service.
- Expert Advice & Problem Solving: Customers highlight the knowledge and expertise of the staff, particularly Callum, who is mentioned repeatedly for his professionalism and recommendations. One reviewer even noted Callum’s helpfulness in connecting them with a mechanic to address rust issues impacting wheel alignment. A dedicated mechanic to sort out the rust issues speaks to a whole different level of service.
- Full Service Excellence: Beyond tyre-related issues, customers rave about the comprehensive services offered. One reviewer was astonished by the improvement in their car's performance and the resolution of a persistent brake squeal after a full service, as well as a spectacular headlight restoration.
These exceptional experiences clearly demonstrate that Advantage Tyre & Battery Shop values its customers above and beyond a simple transaction.
Amenities & Services: Ensuring a Comfortable & Safe Experience
Advantage Tyre & Battery Shop doesn't just focus on vehicle maintenance; they also aim to provide a comfortable and convenient experience for their customers. They pride themselves on offering several key facilities:
| Feature | Description |
|---|---|
| Service Options | In-store pickup and onsite services available. |
| Accessibility | Wheelchair accessible parking lot (though not entrance currently) |
| Amenities | Restroom facilities for customer use. |
| Payment Options | Credit cards, debit cards, and NFC mobile payments accepted. |
Beyond these facilities, the shop offers valuable preventative services:
- Free Pre-WOF Checks: A brilliant way to ensure your vehicle is ready for its Warrant of Fitness inspection.
- Free 8-Point Safety Check: A comprehensive check that helps identify potential issues and keeps drivers safe on the road. The knowledgeable staff are also praised for their ability to clearly explain these procedures, empowering customers to make informed decisions about their vehicle's needs.
- Free Coffee: A small touch, but one that's appreciated by customers waiting for their vehicles to be serviced.
The Advantage Difference: Building Trust & Loyalty in Dunedin
The recurring theme throughout the customer reviews is the genuine and personable approach taken by the team at Advantage Tyre & Battery Shop. Customers constantly mention the friendliness and helpfulness of the staff – a refreshing change from impersonal service experiences. Storme, in particular, receives high praise for his friendly service and willingness to accommodate customers. This focus on exceptional customer service, combined with their competitive pricing, the range of services offered, and convenient location, has fostered strong customer loyalty within the Dunedin community. Advantage Tyre & Battery Shop isn't just fixing tyres; they’re building lasting relationships and earning a reputation as a trusted and reliable provider of vehicle care.