Pros 
Cons Advantage Tyre & Battery Shop: Christchurch's Top Tyre & Wheel Experts
Advantage Tyre & Battery Shop Christchurch – Hornby (formerly Beaurepaires) consistently earns high praise from Christchurch drivers. Boasting a solid 4.7-star rating, this Hornby establishment isn't just a tyre shop; it's a service hub recognized for its friendly staff, competitive pricing, and willingness to go the extra mile. Located at 29 Carmen Road, Hornby, Christchurch 8042, the shop is readily accessible and open Monday to Friday from 7:30 AM to 5:00 PM, with Saturday hours from 9:00 AM to 12:00 PM. While Sundays are closed, the approachable nature and quality service make it a favourite for locals seeking tyre and battery solutions. Their opening hours are beneficial for those needing pre-work or efficient weekend service. Appointments are highly recommended to ensure prompt attention – a testament to their popularity.
Exceptional Service & Genuine Kindness – Stories from Happy Customers
The recurring theme in Advantage Tyre & Battery Shop’s reviews is exceptional customer service. Several testimonials highlight the team’s genuine kindness and willingness to help, often going above and beyond expectations. Here's a breakdown of some notable experiences:
- Problem Solvers: A customer brought in a tyre needing repair after a previous supplier’s work had failed. The team listened attentively and resolved the issue efficiently, demonstrating expertise and a commitment to customer satisfaction.
- Unexpected Generosity: One customer arrived with a broken tyre and a spare needing installation. The team not only repaired and reinstalled the tyre but refused to charge for the service, deeming it a minor task. They even pointed the customer towards a reputable supplier for a replacement tyre part.
- Knowledgeable Advice: Customers appreciate the expert advice offered. One driver was guided towards using 0w20 engine oil instead of 5w30, which resulted in a noticeably smoother and more stable engine performance. Interestingly, they also provided an additional .5L of oil free of charge after a GrabOne deal only provided for 5L, and easily accommodated a slightly more expensive oil filter for a reasonable extra cost – prioritizing customer value over maximum profit.
- Christmas Miracle: Arriving just before Christmas with caravan attached and a tyre issue, Brett and Dan were incredibly helpful, offering quick and hassle-free service that significantly improved a potentially disastrous holiday.
- Last-Minute Saviour: A customer experiencing a breakdown received last-minute assistance, and the team’s willingness to accommodate despite the likely inconvenience proved invaluable, getting the customer back on the road quickly.
Services & Facilities – Beyond Just Tyres
Advantage Tyre & Battery Shop offers more than just tyre sales and fitting. They provide a range of services and facilities aiming to enhance the customer experience. Here's what you can expect:
| Service/Facility | Details |
|---|---|
| Tyre Services | Fitting, balancing, alignment, repairs |
| Battery Services | Sales, testing, replacement |
| Engine Oil Changes | Including specialist advice on oil type and offering complimentary small amount of oil |
| In-Store Pickup | Convenient option for pre-ordered items |
| Accessibility | Wheelchair accessible parking lot, (entrance not currently wheelchair accessible) |
| Amenities | Restroom facilities available |
| Payment Options | Credit cards, Debit cards, NFC mobile payments available |
| Appointments | Strongly recommended to ensure timely service |
The shop’s commitment to maintaining a neat and clean environment, coupled with adherence to COVID-19 guidelines, contributes to a comfortable and safe experience for all customers.
Meet the Team: Brett and a Culture of Excellence
Several reviews highlight the positive influence of store manager, Brett, praising his friendliness and professionalism. It’s clear that Advantage Tyre & Battery Shop fosters a culture of customer-centric service. The team's dedication isn't just about completing jobs efficiently; it's about building genuine connections and ensuring customers leave feeling valued. This is consistently echoed in the reviews, with phrases like "highly recommend," repeated frequently. The team's willingness to listen, offer expert advice, and provide assistance – even when it’s not strictly within the scope of a standard service – sets Advantage Tyre & Battery Shop apart as a truly exceptional tyre and wheel specialist in Christchurch.