MTS Mag Tyre & Suspension: Auckland Wheels, Tyres & Suspension - Is It Worth It?

MTS Mag Tyre & Suspension: Auckland's Top Choice for Wheels, Tyres, and Suspension?

MTS Mag Tyre & Suspension, located at 192a Wairau Road in Glenfield, Auckland, has earned a solid 4.6-star rating based on customer feedback. This Glenfield-based wheel store offers a range of services from tyre replacements and wheel changes to complex suspension work, window tinting, and even car alignments. Operated Monday to Friday from 8:30 AM to 5:00 PM, and Saturdays until 3:00 PM, they make it convenient for Auckland drivers to pop in. With delivery, in-store pickup, same-day delivery, and wheelchair accessible parking, they cater to diverse needs. They accept debit cards, though sadly, credit cards aren't currently a payment option. Let's delve into what makes MTS a popular choice, and explore some concerns raised by customers.

Raving Reviews: Performance, Expertise, and Exceptional Service

The overwhelmingly positive tone of many reviews highlights a consistent theme: exceptional service and impressive results. Several customers have specifically praised the dedication and expertise of the staff – Aj, KV, and Liam getting particular mention. Here's a breakdown of what customers love:

• Suspension Expertise: Numerous reviews sing the praises of MTS’s suspension work, with one customer describing their car feeling like a "high-performance machine" after adjustments. They focus on getting the job done right, even on vehicles needing significant repair.
• Beyond Just Wheels & Tyres: While the name suggests a focus on wheels and tyres, customers appreciate the added services like window tinting and alignment – often offered at competitive prices. One satisfied customer got their Toyota Aqua fitted with new tyres, alignment, and tinting all at a great price.
• Personalized & Detailed Explanations: Customers consistently remark on the staff's willingness to explain the work required and provide clear cost breakdowns, building trust and transparency. One reviewer noted the staff’s “chill” demeanor and passion for their work. Tinting clients have appreciated the guidance on shade selection and the pros & cons discussion.
• Going Above & Beyond: Reports of MTS proactively keeping customers informed about repair progress and costs, and their overall commitment to customer care, position them strongly. One customer with a "pretty rough car" was particularly impressed.
• Guard Rolling Excellence: A single review highlighted a perfect job with guard rolling, finally solving a recurring issue other shops couldn’t fix.

Cause for Concern: Quality Control & Transparency Issues

Despite the widespread approval, a significant minority of reviews express serious concerns about the quality of work and the transparency of MTS Mag Tyre & Suspension. These criticisms paint a contrasting picture, raising valid questions about the shop’s practices.

• Lack of Qualification & Safety Concerns: One particularly alarming review accuses MTS of employing "kids not certified and not qualified" stating the business might "be shut down soon". This allegation is very serious, implying potentially unsafe practices and a disregard for industry standards.
• Substandard Workmanship & Shortcuts: Several reviewers allege that MTS cuts corners and delivers work that doesn't meet expectations, even attempting to deceive customers. One customer paid for specific work, only to receive a subpar alternative without their knowledge. They felt uncomfortable being watched, suggesting an awareness of questionable practices.
• Evasive & Blaming Attitude: Accusations of providing excuses, blaming customers for issues, and avoiding responsibility are recurring themes in the negative reviews. This behaviour undermines trust and damages the company's reputation.
• Receipt & Documentation Issues: A pattern emerges of MTS failing to provide receipts, a lack of transparency that further fuels suspicion and makes it difficult for customers to address concerns.
• Wheel Changes Alone Don't Impress: One reviewer notes that the positive reviews seem heavily skewed towards basic wheel changes, implying that competence may falter when dealing with more technical issues like suspension.

Summary of Concerns (Table)

Navigating the Reviews: Advice for Potential Customers

The mixed feedback on MTS Mag Tyre & Suspension makes it crucial to approach with caution and do your research. This is especially true if you're seeking work beyond simple wheel changes. Before committing to any work, consider the following:

• Specify your needs Clearly: Clearly outline your expectations and desired outcome to ensure everyone is on the same page.
• Obtain a Detailed Written Quote: Get a comprehensive written quote that includes a clear breakdown of parts, labour, and any potential additional costs.
• Request Proof of Qualifications: Don’t hesitate to ask about the qualifications of the staff working on your vehicle, especially for complex tasks like suspension adjustments. A reputable business should be transparent about this.
• Insist on a Detailed Invoice & Receipt: Secure a detailed invoice and receipt immediately upon completion of the work.
• Supervision (If possible): If comfortable, and especially for more complex jobs, consider being present during the work to ensure quality and address any concerns promptly.
• Consider Bridgestone Browns Bay Recommendation: As one customer noted, their positive experience was prompted by a Bridgestone Browns Bay referral, which may indicate a level of vetting.

Contact Information:

• Phone: +64 9 440 9072
• Address: MTS Mag Tyre & Suspension 192a Wairau Road, Glenfield, Auckland 0627, New Zealand
• Opening Hours: Friday, Monday, Tuesday, Wednesday, Thursday: 8:30 AM–5:00 PM; Saturday: 8:30 AM–3:00 PM; Sunday: Closed