Pros 
Cons NP Towing 2017 Ltd: A Customer-Approved Lifesaver in Bell Block
NP Towing 2017 Ltd (also known as Express Vehicle Transport) has firmly established itself as a leading towing service in New Plymouth, boasting an impressive rating of 4.80. Located at 116 De Havilland Drive, Bell Block, the company's commitment to exceptional service and a genuinely friendly team shines through in the overwhelmingly positive reviews. This isn’t just about getting your car towed; it’s about a hassle-free and professional experience, underscored by reliability and a willingness to go the extra mile. Open 24/7, NP Towing provides critical support to motorists throughout the week, and the high praise suggests their dedication shows. They truly deliver on their promise of “the best in the biz.”
What Makes NP Towing Stand Out? Beyond Just the Tow
The feedback consistently highlights several key factors that set NP Towing 2017 Ltd apart from the competition. Here’s a breakdown of what customers appreciate:
- Exceptional Communication & Organisation: Many reviewers specifically mention the proactive communication from the admin team, ensuring deliveries and pickups are well-coordinated. One customer even shared a heartwarming story of the driver’s courtesy, parking the vehicle and personally knocking after the client had overslept due to a baby keeping them up - demonstrating remarkable patience and understanding.
- Professionalism & Friendliness: Consistently described as "friendly," "professional," and "helpful," the team at NP Towing creates a welcoming and reassuring environment, especially crucial during stressful situations like breakdowns or accidents. They are praised for their approachability and positive attitude.
- Reliable & Timely Service: Vehicles are consistently picked up on time, and challenging recoveries are handled without issue. Customers feel confident in NP Towing’s ability to complete the job efficiently and successfully – even with difficult situations.
- Comfortable Towing Experience: One customer particularly noted the superior comfort of NP Towing's tow trucks – an unexpected but welcome benefit!
- Going Above and Beyond: Examples like dropping customers off at their motel after a long tow from Whangārei truly showcase their dedication to customer care. This kind of considerate service leaves a lasting positive impression.
- Vehicle Transport Expertise: The ability to transport vehicles over longer distances, like the EW car transfer within 2 days with “accurate updates,” proves their expertise extends beyond local towing.
Accessibility, Payments & Services Offered – The Nitty-Gritty Details
NP Towing 2017 Ltd is making efforts to cater to a wide range of customer needs. Here's a summary of their facilities and payment options:
Accessibility:
| Feature | Status |
|---|---|
| Wheelchair-Accessible Car Park | Enabled |
| Wheelchair-Accessible Entrance | Enabled |
Payment Methods:
- Credit Cards
- Debit Cards
- NFC Mobile Payments (While some reports also mention credit cards, please verify with NP Towing 2017 Ltd directly regarding full NFC payment compatibility)
Beyond General Towing, Customers Mentioned These Services:
- Vehicle Recovery (handling challenging roadside situations)
- Long Distance Vehicle Transport (inter-city deliveries)
- Damage-Free Transport (demonstrated track record with sensitive vehicles)
Real Testimonials: Voices of Satisfied Customers
Don't just take our word for it! Here’s a selection of authentic testimonials that illustrate the consistently high standards of NP Towing 2017 Ltd:
"The best in the biz. Very friendly crowd. Big thanks to Corrine and the team, we love working alongside these guys, Great service. Easy and hassle-free to deal with at great prices. They have always picked my vehicles up on time and always got the job done. Even quite challenging recoveries have been no issue for them. Cheers guys."
"Thanks guys for your great service yesterday. You were friendly, professional, and helpful 😀, Excellent service, I highly recommend."
"After towing our van back to New Plymouth, they even dropped us off to our motel. I've been in a few tow trucks, and theirs is by far the most comfy 🙌 Thank you for making this a stress-free experience for us. - James and Edith - Whangārei"
"Admin called me to set up a delivery, well communicated and arranged. I ended up sleeping through the contact call from the driver due to a baby keeping me up. He parked it in my driveway then knocked on my door to let me know. Fantastic service."
"More companies should be like these guys! Such amazing service. They transported my VW car just within 2 days & had accurate updates whenever I enquired. Will always use these guys. A+."
"Excellent service and value for money. They delivered on time, and we’re amazing to deal with 😁."
"Fantastic service! Highly recommend, very nice guy, very fast and an awesome truck – best towie I’ve ever had.”
Contact NP Towing 2017 Ltd (Express Vehicle Transport):
- Phone: +64 6 755 0911
- Address: 116 De Havilland Drive, Bell Block, New Plymouth 4373, New Zealand