Pros 
Cons A Resounding 5-Star Reputation: Why Customers Rave About Matt's Towing LTD
Matt's Towing LTD of Fairton, New Zealand, is earning consistent praise and a flawless 5.00 rating, and the reasons are as clear as a sunny Canterbury day. This isn’t just about moving vehicles; it’s about providing reliable, compassionate assistance during stressful situations. The overwhelmingly positive feedback highlights a commitment to professionalism, efficiency, and a genuine desire to help those stranded on the roadside. Unlike some towing services that may focus solely on the job itself, Matt's Towing goes the extra mile – creating a positive experience even in a frustrating circumstance. They’re more than just a towing company; they're problem-solvers.
Beyond the Tow: Going Above and Beyond
What truly sets Matt's Towing LTD apart is their willingness to go above and beyond expectations. The reviews paint a picture of a team that offers far more than just a standard tow. Here's a breakdown of the exceptional service consistently mentioned:
- Sunday Assistance: Several customers specifically praised being helped with breakdowns on Sundays when mechanics are closed, demonstrating a commitment to accessibility even outside regular business hours.
- Mechanical Support: One customer noted how Chris, from Matt’s Towing, even assisted with sorting out an issue with their van directly at their yard. This shows a level of mechanical knowledge and a helpful attitude beyond just transportation.
- Follow-Up Care: The incredibly thoughtful gesture of Chris calling to check on a customer after they'd been helped home exemplifies a dedication to customer well-being not often seen.
- Garage Liaison: Getting customers connected with a garage on a Sunday, despite the day’s challenges, is a testament to their proactive service.
"From a very stressful situation they helped make the outcome more bearable than we imagined. Great friendly service from start to finish.” – A satisfied customer.
Pricing and Professionalism: A Winning Combination
It’s a rare find to combine exceptional service with competitive pricing, but Matt's Towing LTD appears to have mastered that balance. Customers consistently mention both the affordable rates and the high quality of the service they received. Here's what people emphasize:
- Economical Towing: Numerous reviews highlight the value offered – excellent service at a fair price.
- Professionalism: Described as "professional" and "efficient," the team conducts themselves with competence and respect.
- Friendly and Approachable: The reviews emphasize the friendly and approachable demeanor of both Matt and Chris, making a difficult situation feel considerably less daunting.
- On-site Services: Matt's provides on-site services creating convenience for customers.
| Feature | Customer Perception |
|---|---|
| Price | Competitive & Fair |
| Service Quality | Excellent |
| Staff | Friendly & Helpful |
| Efficiency | Prompt & Reliable |
Contacting Matt's Towing LTD: Getting the Help You Need
Facing a breakdown can be incredibly disruptive. Knowing you can rely on a trustworthy and helpful towing service is essential. Here's how to reach Matt's Towing LTD in Fairton, NZ:
- Phone: +64 22 596 5076 – This is the fastest way to connect and get immediate assistance.
- Address: Matt's Towing LTD 31 Fairfield Road West, Fairton 7772, New Zealand
- Service Options: On-site services are available for your complete convenience.
- Recommendation: We thoroughly recommend Matt's Towing and Storage. The consistent positive feedback speaks volumes! They are clearly a valuable asset to the Fairton and Ashburton communities.