Pacific Auto Parts & Car Removal: Your Trusted Dunedin Wrecker

Pros	Cons
Outstanding customer service and interpersonal skills, particularly from the tyre shop attendant.	Some customers may find the opening hours limited, especially on Sundays.
Quick and efficient service with knowledgeable staff.	Occasional lack of recognition for staff names may lead to confusion in feedback.
Great deals and competitive prices on auto parts.	Not all customers may have the same experience with different staff members.
Friendly and helpful staff create a welcoming atmosphere.
Longstanding positive relationships with returning customers.
Ability to source specific parts quickly, even random ones.
LGBTQ and race-friendly environment, promoting inclusivity.

Pros

Cons

Outstanding customer service and interpersonal skills, particularly from the tyre shop attendant.

Some customers may find the opening hours limited, especially on Sundays.

Quick and efficient service with knowledgeable staff.

Occasional lack of recognition for staff names may lead to confusion in feedback.

Great deals and competitive prices on auto parts.

Not all customers may have the same experience with different staff members.

Friendly and helpful staff create a welcoming atmosphere.

Longstanding positive relationships with returning customers.

Ability to source specific parts quickly, even random ones.

LGBTQ and race-friendly environment, promoting inclusivity.

Pacific Auto Parts & Car Removal: A Dunedin Gem for Auto Parts & Removal

Pacific Auto Parts & Car Removal, located in Andersons Bay, Dunedin, NZ, has garnered a well-deserved 4.60-star rating. Situated at 130 Portsmouth Drive, Dunedin 9012, it's becoming a go-to destination for locals seeking quality auto parts, car removal services, and exceptional customer support. Forget trawling through endless online listings – this wrecker offers a hands-on, knowledgeable experience you simply can't replicate. Operating Monday to Friday from 8 am to 5 pm, and Saturday from 9 am to 1 pm, it has convenient hours for most. They're closed Sundays, providing a dedicated rest period. Phone them directly at +64 800 424 249 to discuss your needs.

Rave Reviews: The People Make the Difference

The consistent praise for Pacific Auto Parts & Car Removal isn't just about the parts they offer; it's about the people running the show. A recurring theme in the reviews is the outstanding customer service, particularly highlighting the gentleman managing the "Tyre Shop" within the business. Customers consistently laud his:

Exceptional Interpersonal Skills: He’s described as answering all questions thoroughly, providing instant, competitive pricing, and going "above and beyond" expectations. One customer even stated he achieved "finer details most others fail with."
Reliability & Trustworthiness: Customers who contacted other companies before visiting Pacific Auto Parts & Car Removal were ultimately glad they didn’t, citing higher prices and poorer service elsewhere. This wrecker is a trusted source when you need a solution quickly.
A Return-Customer Magnet: Several reviewers explicitly state they will be back – and one even mentions their impending move to Dunedin hinges on the Tyre Shop attendant's continued presence. This speaks volumes about the quality of service being provided.
Special Mentions for Lance: Multiple reviews specifically mention "Lance", praising his knowledge, friendliness, efficiency, and reliability in helping customers find the parts they need. He clearly embodies the excellent service being offered.

Here’s a quick recap of the positive feedback:

Reviewer Focus	Key Takeaway
First-Time Customer	"Fantastic" Tyre Shop attendant, excellent service, great deals.
Returning Customer	Plans to be a long-term customer due to the Tyre Shop attendant.
Multiple Customers	Lance is highly recommended for his expertise and friendly service.
Longstanding Relationship	Consistently helpful and awesome to deal with.

Accessibility, Payments & Community-Focused Aspects

Pacific Auto Parts & Car Removal proves it's thinking about everyone when it comes to accessibility and service. They’ve made improvements that demonstrate consideration for customers from all backgrounds.

Facility Details:

Accessibility: The business is fully wheelchair accessible, boasting both a wheelchair-accessible car park and a wheelchair-accessible entrance. This ensures a comfortable and easy experience for all visitors.
Payment Options: They readily accept Credit cards, making transactions convenient and seamless.

Beyond the tangible facilities, reviewers highlight a welcoming and inclusive environment. Specific mentions of being LGBTQ & race-friendly demonstrates a commitment to providing respectful service to a diverse community. This, coupled with the exceptional service, builds a strong foundation for repeat business.

Getting Your Parts & Removal Sorted: Practical Information

Whether you’re looking for a hard-to-find part, needing to scrap a vehicle, or just seeking a fair price, Pacific Auto Parts & Car Removal appears to be worth a visit.

Location: 130 Portsmouth Drive, Andersons Bay, Dunedin 9012, NZ
Phone: +64 800 424 249 (Reach out to discuss your specific needs)
Opening Hours:
- Monday: 8 am – 5 pm
- Tuesday: 8 am – 5 pm
- Wednesday: 8 am – 5 pm
- Thursday: 8 am – 5 pm
- Friday: 8 am – 5 pm
- Saturday: 9 am – 1 pm
- Sunday: Closed
Services Offered (Based on Reviews): Sourcing parts quickly (even rare ones!), car removal, tyre services, competitive pricing, and an overall commitment to customer satisfaction. They’ve been known to pull parts directly from vehicles to fulfill customer requests.

Frequently Asked Questions About Pacific Auto Parts & Car Removal Services

What services does Pacific Auto Parts & Car Removal offer?

Pacific Auto Parts & Car Removal specializes in providing a wide range of auto wrecking services, including the sale of used auto parts, car removal, and recycling of vehicles. They are known for their exceptional customer service and quick response times. Whether you need a specific part or want to dispose of an old vehicle, Pacific Auto Parts & Car Removal is equipped to assist you efficiently.

What are the opening hours for Pacific Auto Parts & Car Removal?

Pacific Auto Parts & Car Removal operates from Monday to Friday, 8 am to 5 pm, and on Saturday from 9 am to 1 pm. They are closed on Sundays. This schedule allows customers to visit during convenient hours for inquiries, purchases, or car removal services. It's advisable to check their hours before visiting, especially on Saturdays, to ensure you receive the assistance you need.

Is Pacific Auto Parts & Car Removal accessible for everyone?

Yes, Pacific Auto Parts & Car Removal is committed to accessibility. They offer a wheelchair-accessible car park and entrance, ensuring that all customers can access their services comfortably. This focus on inclusivity reflects their dedication to providing a welcoming environment for everyone, regardless of mobility challenges. Customers can feel confident visiting without concerns about accessibility.

How can I contact Pacific Auto Parts & Car Removal?

Customers can easily reach Pacific Auto Parts & Car Removal by calling their dedicated phone line at +64 800 424 249. This number connects you directly to their knowledgeable staff, who are ready to assist with inquiries about auto parts, car removal, and other services. Whether you're a first-time customer or a returning one, they are eager to provide the information you need.

What payment methods does Pacific Auto Parts & Car Removal accept?

Pacific Auto Parts & Car Removal accepts credit card payments, making transactions convenient for customers. This flexibility allows you to pay for parts or services using your preferred method. Their commitment to customer satisfaction extends to the payment process, ensuring that you can complete your purchase without hassle. Feel free to inquire about any specific payment options when you visit.