Pros 
Cons Ross Recovery and Transport Solutions Ltd: A Perfect 5.00 Rating – What’s the Buzz?
Ross Recovery and Transport Solutions Ltd, based in Dargaville, New Zealand, consistently receives glowing praise, currently boasting a perfect 5.00 rating. Located at 15 Beach Road, Dargaville 0310, this towing service isn't just about rescuing stranded vehicles; it's about providing reliable, professional, and genuinely helpful assistance. They're available 24/7, every single day of the week – Friday, Monday, Saturday, Sunday, Thursday, Tuesday, and Wednesday all see the same unwavering commitment to their customers. This round-the-clock availability is a significant advantage in a region where breakdowns can happen at any time. The company accepts debit card and NFC mobile payments, simplifying the process for customers needing their services. Given the often stressful situations surrounding vehicle breakdowns, this level of access and support makes a huge difference.
Beyond Towing: Unexpected Expertise and Exceptional Customer Care
It's clear from countless reviews that Ross Recovery and Transport Solutions Ltd offers more than just basic towing. The team – specifically mentioned as Craig, Michael, and Andre – display a remarkable level of automotive knowledge and a dedication to going the extra mile. Here's a breakdown of the exceptional services customers have highlighted:
- Problem Diagnosis & Advocacy: One customer recounted a major campervan issue, where Ross Recovery didn't just tow the vehicle. They expertly diagnosed a significant engine problem, communicated the issues directly to the selling car dealer, and enabled a successful refund – a level of service far exceeding simple towing.
- Sunday Emergency Response: Craig’s prompt actions in retrieving a broken-down truck on a Sunday and delivering it to the mechanics were repeatedly praised for their flexibility and willingness to help in urgent situations.
- Specialised Transport: From moving old playhouses to extracting broken motorcycle carriers, Ross Recovery handles diverse and often tricky transport jobs with skill and precision. One customer highlighted Michael Ross’s “unbelievable” backing skills - a testament to their professionalism and expertise.
- Genuine Concern & Follow-Through: The story of the motorcycle carrier incident is particularly noteworthy. Not only did they safely remove the broken part, but they also couriered the backpack and carrier back to the stranded rider, demonstrating a genuine desire to ensure customer wellbeing.
- Jump Starts & Battery Replacements: Beyond towing, they offer convenient services like jump starts and new battery installations, solidifying their place as a one-stop roadside solution.
"These guys are legends! Came to my aid after motorcycle backpack carrier snapped leaving me stranded on roadside. They removed the broken rack, doubled checked that everything was secure before heading on my way. They even couriered my backpack and rack back to me. Thank you so much guys!!!" - A truly remarkable and heartwarming testimonial.
Accessibility, Booking and The Team - Making it Easy
Ross Recovery and Transport Solutions Ltd prides itself on being accessible and easy to work with. The company boasts a wheelchair-accessible car park, indicating their commitment to inclusive service. Reaching them is straightforward – a simple phone call to +64 9 439 4779 will connect you to their responsive team.
Here's a summary of key accessibility and payment details:
| Feature | Details |
|---|---|
| Wheelchair Accessibility | Wheelchair-accessible car park available |
| Payment Options | Debit cards, NFC Mobile Payments (Credit cards not accepted) |
| Availability | 24/7 Available - Every Day! |
| Contact | +64 9 439 4779 |
The consistent mentions of Craig, Michael, and Andre highlight the importance of the team's individual dedication and expertise. They are clearly more than just employees; they are trusted problem-solvers who customers rely on in stressful situations. The professionalism and friendly nature of the team also shines through in numerous reviews.
Why Dargaville Trusts Ross Recovery: A Summary of Feedback
The consistent thread throughout the numerous reviews for Ross Recovery and Transport Solutions Ltd is one of exceptional service, reliability, and genuine care. It's not just about moving a vehicle; it’s about providing peace of mind and assistance when customers are at their most vulnerable. The combination of 24/7 availability, a skilled team, and a willingness to go above and beyond solidifies their reputation as Dargaville's number one towing and transport solution. Customers repeatedly express relief and gratitude for the prompt, professional, and helpful service they receive. They’re clearly a company that values their customers and strives to provide the best possible roadside assistance experience.