Pros 
Cons A Lifesaver in Te Kuiti: Turning Breakdown Stress into Smooth Sailing
Pacific Towing and Salvage Ltd truly shines when faced with difficult situations. One recent customer's experience perfectly illustrates this. Stranded in Te Kuiti after a breakdown and facing exorbitant towing quotes, they thankfully discovered Pacific Towing. The difference was stark. The initial call was met with clear, professional communication, and the company readily agreed to dispatch a tow truck from Auckland – a significant distance! The heartwarming detail of the driver, a dedicated woman accompanied by her young son, highlights the family-run nature of the business. Her husband managed other logistics, showcasing a coordinated and committed team. While the rest of the family took the bus to Auckland, the husband travelled with the driver, arriving safely by 9:30 pm. This personal touch, combined with affordability, transformed what could have been a major ordeal into a manageable and positive experience. It's a testament to their dedication that their customers are eager to support such a family-focused operation. This single incident showcases more than just towing; it’s a story of problem-solving, reliability, and genuine care.
Rave Reviews & Repeat Business: Auckland's Go-To Towing Choice
The positive feedback doesn't stop there. Numerous customers consistently praise Pacific Towing and Salvage Ltd's service. Here's a snapshot of the recurring themes found in their reviews:
- Competitive Pricing: Several customers explicitly mentioned receiving quotes significantly higher from other companies, underlining Pacific Towing's affordability advantage.
- Friendly & Professionalism: The consistent praise for their friendly demeanour and professional conduct solidify their reputation.
- Reliable Delivery: Customers report smooth, damage-free deliveries, whether it's an old Mitsubishi Mirage from Raglan, a digger from Whangarei to Tolaga Bay, or a vehicle from Auckland to Paeroa.
- Flexibility & Communication: Quick response times, flexible scheduling adaptable to customer needs and frequent updates throughout the delivery process are frequently mentioned. One customer even highlighted their helpfulness in finding a "Plan B" for a low-riding van.
- Going the Extra Mile: Small touches, like dropping off a customer at their hotel after a long journey, demonstrate a commitment to excellent service.
"Anytime again 😊 Cheers Gerrit" - a sentiment echoed by many.
| Feature | Customer Feedback |
|---|---|
| Price | "Lot cheaper than others," "Quotes 3x what I paid" |
| Service | "Friendly, professional, responsible," "Friendly service with a smile" |
| Communication | "Quick updates during delivery" |
| Reliability | "Smooth delivery without any problems," "Delivered... kept us informed" |
Always Open, Always Ready: Auckland-Wide 24/7 Towing
One of the most significant aspects of Pacific Towing and Salvage Ltd's appeal is their unwavering availability. They operate 24 hours a day, 7 days a week, ensuring help is always at hand, no matter the time or day of the week. This commitment to round-the-clock service provides immense peace of mind, particularly for those facing unexpected breakdowns in remote locations like Te Kuiti.
Here’s a breakdown of their opening hours:
- Monday: Open 24 hours
- Tuesday: Open 24 hours
- Wednesday: Open 24 hours
- Thursday: Open 24 hours
- Friday: Open 24 hours
- Saturday: Open 24 hours
- Sunday: Open 24 hours
This constant presence, combined with their willingness to travel long distances, positions them as a truly reliable towing partner throughout the Auckland region and beyond.
Getting in Touch & Location Details
Need reliable towing services in Auckland or a surrounding area? Here's everything you need to know to connect with Pacific Towing and Salvage Ltd:
- Phone: +64 800 557 766
- Address: Pacific Towing and Salvage Ltd, 3/13a Vine Street, Māngere East, Auckland 2024, New Zealand
- Borough: Māngere East
- City: Auckland
- Country: NZ
- Category: Towing Service
Their location in Māngere East provides a strategic base for servicing the wider Auckland area. The ease of contacting them, coupled with their demonstrated commitment to customer satisfaction, makes Pacific Towing and Salvage Ltd a standout choice for anyone needing towing assistance. Their Wise profile also allows for easy contact and booking.