Pros 
Cons Water Street Motors 2015 Limited: A Whangārei Gem for Reliable Car Care
Water Street Motors 2015 Limited, nestled in the Avenues area of Whangārei, boasts a remarkable 4.7-star rating, a testament to their commitment to exceptional service and customer satisfaction. Conveniently located at 44 Water Street, Whangārei 0110, NZ, the workshop distinguishes itself through its responsiveness, honesty, and willingness to go above and beyond for its clients. Open Monday to Thursday from 8 AM to 4:30 PM, and permanently closed on Fridays, Saturdays and Sundays, Water Street Motors aims to deliver quality service when you need it most. The phone number to connect with their team is +64 9 438 1197. They proudly accept Credit cards, Debit cards and NFC mobile payments.
From Roadside Rescue to Premium European Service: Real Customer Stories
The reviews for Water Street Motors 2015 Limited paint a compelling picture of a business that truly cares. The stories aren’t just about fixing cars; they’re about reliability, integrity, and peace of mind. Here’s a glimpse into what customers are saying:
- Damsel in Distress Saved: One customer recounted a terrifying situation where their car wouldn't start, and Water Street Motors' mechanic promptly responded, bringing a new battery and repairing the vehicle at a reasonable price – a true act of kindness.
- Proactive Management & Top-Notch Work: Another customer appreciated the manager's responsiveness to feedback, ensuring complete satisfaction with their servicing. The quality of work was consistently described as “top-notch.”
- Le Rue’s Passion & Dedication: Numerous reviewers specifically praised Le Rue, highlighting his passion for solving car problems and dedication to getting vehicles back on the road.
- Sunday Tire Change Hero: A particularly heartwarming story involved a tire blowout on a Sunday. Despite being closed, Le Roux personally changed the tire – a level of commitment rarely seen.
- Urgent WOF & Tyre Service: When an urgent WOF and tyre replacement were needed, Water Street Motors accommodated the customer, proactively providing cost estimates before proceeding, resulting in a same-day turnaround.
- European Car Expertise: A customer who initially had a VTNZ pre-purchase inspection was thrilled they hadn't gone straight to Water Street Motors, citing the owner and mechanic's exceptional expertise and detailed explanations regarding European car repairs. They were particularly impressed by the quick procurement of parts and timely completion of repairs ahead of a road trip.
- Inter-Workshop Collaboration: One customer detailed a collaborative effort with Stag Autos in Auckland who sourced parts for a critical repair, allowing Water Street Motors to quickly resolve an issue with their vehicle.
- Honest & Transparent Communication: A long-term customer emphasizes the team's consistent friendliness, honesty, and professionalism, noting their proactive communication regarding potential extra costs.
Facilities & Services: More Than Just a Mechanic
Water Street Motors 2015 Limited offers a comfortable and accessible environment alongside their mechanical services. They've put thought into ensuring a positive customer experience, focusing on accessibility and convenience.
Here's a breakdown of their facilities and offerings:
Accessibility:
| Feature | Status |
|---|---|
| Wheelchair accessible entrance | Yes |
| Wheelchair accessible parking lot | Yes |
| Wheelchair accessible seating | Yes |
| Wheelchair accessible restroom | No |
Offerings:
- Oil Changes: A standard service offered, ensuring engine health and performance.
Amenities:
- Gender-Neutral Restroom: Providing an inclusive and welcoming space.
Payment Options:
- Credit Cards
- Debit Cards
- NFC Mobile Payments
Why Choose Water Street Motors 2015 Limited? – A Recap of Key Strengths
Based on customer feedback, Water Street Motors 2015 Limited stands out for the following reasons:
- Exceptional Customer Service: Consistently praised for their kindness, helpfulness, and willingness to go the extra mile, even outside regular business hours.
- Technical Expertise: Demonstrated competence in servicing a wide range of vehicles, with particular strength in European car repairs.
- Honest & Transparent Pricing: Clients appreciate the proactive communication regarding costs and the reasonable pricing for quality work.
- Prompt & Efficient Service: Notable for quick turnaround times, especially in urgent situations, thanks to excellent parts procurement and dedicated mechanics.
- Accessible & Comfortable: Offering a welcoming environment with accessibility features for all customers, alongside convenient payment options.
- Community Focused: Genuine dedication to supporting the local community and providing exceptional automotive care.