Pros 
Cons Total Automotive: A Whanganui Gem for Car Owners
Total Automotive, located at 168 Ridgway Street, Whanganui 4500, has garnered a stellar 4.8-star rating, consistently proving itself as a reliable and customer-focused car repair and maintenance service within the Whanganui region. This isn’t just about fixing cars; it's about building trust and providing peace of mind to drivers. With opening hours Monday to Friday, 8 AM to 5 PM, Total Automotive is readily accessible for most weekday needs. While closed on weekends, the consistent positive feedback suggests their dedication extends beyond mere business hours. Their telephone number is +64 6 345 5259.
Rave Reviews: What Customers Are Saying
The overwhelmingly positive sentiment surrounding Total Automotive shines through in a plethora of customer testimonials. Here's a summary of what’s being praised:
- Exceptional Customer Service: A recurring theme is the friendliness and helpfulness of the staff, with specific mention of Martin’s industry experience and the "awesome" receptionist. Customers consistently highlight being "pleasant to deal with" and feeling valued.
- Prompt and Prioritized Service: Several reviews detail how Total Automotive goes the extra mile, even during peak times like the Christmas period. A particularly impactful story recounts them swiftly resolving a full diesel tank with petrol – a potentially disastrous situation – at an affordable price. One customer, stranded while on holiday, expressed immense gratitude for their short-notice repair, highlighting a “complete lifesaver” experience.
- Fair Pricing & Transparency: Customers appreciate the reasonable pricing, noting that Total Automotive “could have charged a lot more". The informative and transparent approach to explaining repairs is also a significant plus.
- Expert Repairs – A Lifeline for Travellers: The ability to quickly diagnose and resolve issues, even for those passing through, is consistently lauded. Ashley's experience having an XR6 repaired "in an hour and a quarter" after travelling from Whangarei showcases their efficiency.
"Total have always looked after us and given great service. The lady on reception is awesome. Great service!" - A recurring sentiment observed.
Facilities & Accessibility: More Than Just a Workshop
Total Automotive isn’t just about under-the-hood expertise, they’ve also considered customer convenience and accessibility. Here’s a breakdown of what they offer:
| Feature | Details |
|---|---|
| Service Options | Onsite services are available - no need to leave your car! |
| Accessibility | Wheelchair accessible entrance and parking lot ensures inclusivity. |
| Payment Methods | Debit cards are accepted. Credit cards are not - be sure to have a debit card handy for your service. |
Their commitment to accessibility demonstrates a genuine desire to cater to a broad range of customers. It's a thoughtful touch that sets them apart.
Areas for Consideration & Overall Impression
While the vast majority of reviews are glowing, one area for potential improvement emerges: time management. One customer noted their car was at the workshop all day without being touched (aside from initial assessment). This suggests there might be room to optimize workflow and provide more accurate time estimates to clients.
Despite this minor point, Total Automotive's consistently high rating and the genuine warmth reflected in customer feedback paint a picture of a trustworthy and highly regarded car service. Their dedication to excellent customer service, prompt repairs, and fair pricing have clearly earned them a loyal following in Whanganui. They are more than just mechanics; they are a reliable partner for car owners needing expert care.