Holdaways: Kiwi Car Care Excellence in Whanganui

Services offered by Holdaways

Brake repairs and replacements 🛞

Clutch replacements ⚙️

Brake machining 🛠️

Axle shaft supply and fitting 🔩

Handbrake system repairs ✋

Parts sourcing (including from Palmy) 📦

Vehicle servicing 🔧

Courier delivery issue resolution 🚚

Pros	Cons
Excellent service and quality results.	Occasional issues with courier deliveries (though they handle it well).
Very helpful and knowledgeable staff.	Can be busy, potentially leading to longer wait times (though they try to accommodate).
Fast turnaround times, often completing repairs in a day.
Competitive and good prices.
Able to source parts quickly, even from other cities (e.g., Palmy).
Creative solutions to problems, such as machining existing rotors.
Great customer service, particularly from Emma at the front desk.
Willing to accommodate urgent repairs and squeeze customers in.
Good communication and proactive problem-solving regarding courier delays.
Friendly and helpful family business.
Well-organized and efficient operation.

Pros

Cons

Excellent service and quality results.

Occasional issues with courier deliveries (though they handle it well).

Very helpful and knowledgeable staff.

Can be busy, potentially leading to longer wait times (though they try to accommodate).

Fast turnaround times, often completing repairs in a day.

Competitive and good prices.

Able to source parts quickly, even from other cities (e.g., Palmy).

Creative solutions to problems, such as machining existing rotors.

Great customer service, particularly from Emma at the front desk.

Willing to accommodate urgent repairs and squeeze customers in.

Good communication and proactive problem-solving regarding courier delays.

Friendly and helpful family business.

Well-organized and efficient operation.

Holdaways: Kiwi Car Care Excellence in Whanganui - Sorted!

Holdaways, located at 92/96 Ridgway Street, Whanganui 4500, NZ, consistently earns high praise from customers, boasting an impressive rating of 4.8 out of 5. This Whanganui-based car repair and maintenance service isn't just fixing cars; it's building relationships and delivering exceptional service. With a dedicated team and a strong reputation for fast turnaround times and fair pricing, Holdaways has become a trusted name in the region for everything from minor repairs to major mechanical work. You can reach them at +64 6 345 8339. Their operating hours are Monday to Friday, 8 AM to 5 PM, with Saturday and Sunday closures.

The Highlights: What Customers Are Raving About

The overwhelming sentiment surrounding Holdaways is one of satisfaction and gratitude. Here’s a breakdown of what consistently shines through in customer reviews:

Speedy Service & Problem Solving: Numerous customers highlight Holdaways’ ability to accommodate urgent repairs, often getting vehicles back on the road within a single day. The team's commitment to sourcing parts quickly, even from locations like Palmerston North (Palmy), is a frequently mentioned point of appreciation.
Expert Knowledge & Professional Advice: Customers consistently praise the team's extensive knowledge and the ability to clearly explain complex issues and provide professional, helpful advice. This builds trust and ensures customers feel informed about the work being performed.
Fair Pricing: Time and again, customers express surprise and delight at the competitive pricing offered by Holdaways, noting that it’s significantly cheaper than dealership rates.
Exceptional Customer Service: Specific mentions of "Emma" at the front desk consistently emphasise her outstanding customer service skills, setting a positive tone for the entire experience. The team’s willingness to squeeze in customers experiencing unexpected failures, even when busy, is another testament to their commitment.
Going the Extra Mile: Stories like machining existing rotors instead of replacing them demonstrates a resourceful approach, further solidifying Holdaways' value. Getting a front axle shaft for half the cost of a dealership is another impressive example.

Customer Testimonials - A Snapshot:

"Really impressed with the Team at Holdaways. Had a sudden issue with the brakes and they slotted me in at short notice for the fix... Highly recommend for a hassle-free quality result."

"What a great bunch of people. We had an unexpected failure of our handbrake system… The lady out the front Emma is a great example of how to give excellent customer service."

"I needed a front axle shaft for my Ford Ranger PX1 and they supplied me a new one for half the cost from the Dealership. A really nice and helpful friendly Family Business. Thanks again, Phil Wilkinson."

Accessibility and Payment Options - A Practical Overview

Holdaways demonstrates a commitment to inclusivity and convenience. Here's what you can expect regarding accessibility and payment:

Accessibility Features:

Feature	Status
Wheelchair Accessible Entrance	✅
Wheelchair Accessible Parking Lot	✅

This ensures that Holdaways is accommodating to a wider range of customers.

Payment Options:

Accepted: Debit Cards
Not Accepted: Credit Cards – A possible consideration depending on your preferred payment method.

Payment Type	Accepted?
Visa	❌
Mastercard	❌
Debit Card	✅

Beyond the Routine: Specialized Services and Capabilities

Holdaways isn't confined to basic servicing. Customer reviews highlight their proficiency in tackling diverse and challenging repairs:

Clutch Replacement: Repairs on 2001 Transit vans, completed quickly and at competitive prices.
Brake System Expertise: Replacing pads and rotors, including the innovative solution of machining existing rotors to avoid costly replacements. Experienced in handling complex brake system failures.
Axle Shaft Sourcing: Successfully sourced and provided a new front axle shaft for a Ford Ranger PX1 at significantly reduced cost compared to dealerships.
Courier Delivery Issue Resolution: Showcased proactive problem-solving and clear communication during challenges with courier deliveries, ensuring timely completion of work despite external obstacles.
Rapid Response to Unexpected Failures: Ability to assess and address urgent problems, like handbrake system failures, quickly.

The ability to manage these varied repairs, alongside their commitment to customer service and competitive pricing, establishes Holdaways as more than just a car repair shop—they're a trusted partner for vehicle care in Whanganui.

Frequently Asked Questions About Holdaways Car Repair and Maintenance Services in Whanganui

What types of car repairs and maintenance does Holdaways specialize in?

Holdaways offers a comprehensive range of car repair and maintenance services. They're known for their expertise in brake repairs, clutch replacements, and sourcing hard-to-find parts like axle shafts. Beyond these, Holdaways handles general maintenance, ensuring your vehicle runs smoothly. They've demonstrated the ability to machine existing parts when replacements are unavailable, showcasing their problem-solving skills and commitment to cost-effective solutions. Their experience with vans like the Ford Transit is also noteworthy.

I have an urgent car issue; can Holdaways accommodate me on short notice?

Yes, Holdaways has a reputation for accommodating customers with urgent needs. Several testimonials highlight instances where they've squeezed in vehicles for repairs, even when busy. Their ability to quickly source parts from nearby locations, like Palmy, allows them to get vehicles back on the road efficiently. If you're facing a sudden breakdown, contacting Holdaways is a good first step – they’re known for their flexibility and willingness to help.

What payment methods are accepted at Holdaways?

Holdaways accepts debit cards for payment. While they currently do not accept credit cards, they strive to provide transparent and competitive pricing. Many customers have commented on the affordability of their services, often finding the final cost lower than anticipated. It's always best to confirm accepted payment methods when booking your appointment to avoid any surprises.

Is Holdaways accessible for customers with mobility needs?

Yes, Holdaways prioritizes accessibility. The facility features both a wheelchair accessible entrance and a wheelchair accessible parking lot, ensuring a comfortable and convenient experience for all customers. This commitment to inclusivity reflects Holdaways' dedication to providing excellent service to everyone in the Whanganui community.

What do customers appreciate most about Holdaways' customer service?

Customers consistently praise Holdaways for their exceptional customer service. Emma, the receptionist, is frequently mentioned as a shining example of helpfulness and professionalism. The team is known for their extensive knowledge, providing clear and professional advice. Their proactive communication regarding parts deliveries and work progress is also highly valued, creating a hassle-free experience for clients.