Pros 
Cons TeeBee Machinery Services: West Melton Mower Magic or Mechanical Mayhem?
TeeBee Machinery Services, located at 1/22 Torlesse Road, West Melton 7671, New Zealand, has garnered a 4.000000 star rating, a testament to the mixed experiences customers have had with this West Melton mechanic. With a phone number of +64 3 347 3234, the shop primarily specialises in machinery repair, particularly focusing on mower servicing. However, reviews reveal a complex picture, blending praise for exceptional service with serious concerns regarding pricing and professionalism. Let's delve into the details.
Navigating the Price Maze: Are Quotes Reliable?
The most divisive element surrounding TeeBee Machinery Services appears to be pricing. One customer's experience paints a concerning picture: they were initially quoted $500 for a transmission belt replacement on their mower. Seeking a second opinion, they discovered the same belt could be sourced for $72.70 with labour costing only $85. This hefty difference, coupled with the discovery of potential overcharging on previous invoices, raises serious questions about the transparency and accuracy of TeeBee’s upfront quotes. It suggests a lack of consistent pricing or potentially taking advantage of customers unfamiliar with mower costs.
Here's a quick breakdown of the contrasting experiences:
| Expense Category | Initial Quote by TeeBee | Actual Cost Elsewhere |
|---|---|---|
| Transmission Belt | $500 | $72.70 |
| Labour | N/A | $85 |
| Total (for belt & labour) | $500 | $157.70 |
While this is just one account, it’s enough to warrant careful consideration and potentially obtaining multiple quotes before committing to any significant repairs. It’s particularly vital for those with older machinery, which, as one customer notes, may face longer wait times for attention. The concern that older equipment might be pushed to the back of the queue is a frustration voiced by another reviewer.
Brimming with Positives: Skill & Friendliness Shine Through
Despite the pricing concerns, numerous customers sing the praises of TeeBee Machinery Services. Several reviews highlight the exceptional quality of the service provided, specifically regarding mower assessments and overall repair work. The assessment of motor mower issues is frequently mentioned as top-notch, with several customers stating they’ve been patrons for years and consistently receive excellent service.
Key positive points include:
- Professionalism: Described as "professional and friendly" by one customer, Brian (presumably a key staff member) is consistently mentioned as a positive influence.
- Quality Service: Many reviewers emphatically agree on the quality of the repair work and expertise demonstrated.
- Supporting Local: The sentiment of supporting a small business resonates strongly within the positive reviews.
- Pleasure to Deal With: Multiple customers explicitly state that TeeBee Machinery Services is a "pleasure to deal with," reflecting a positive customer experience.
- Accessibility: TeeBee Machinery Services boasts excellent accessibility features. They offer:
- Wheelchair accessible entrance.
- Wheelchair accessible parking lot.
The Professionalism Paradox: Room for Improvement
Alongside the praises, another recurring theme in the reviews is a lack of professionalism regarding interactions with other service providers. One review explicitly mentions staff making negative comments about competitors. Whilst the quality of work may be high, this behavior raises concerns about ethical business practices and fosters a less than trustworthy environment. While the good overwhelmingly outweighs the bad for some, this behavior is something a business aiming for consistently excellent service should address.
Ultimately, deciding whether to trust TeeBee Machinery Services requires weighing these conflicting experiences. While their skills appear undeniable and their commitment to accessibility commendable, potential customers should be exceptionally vigilant about obtaining clear and detailed quotes and be prepared to question any discrepancies.