Murray Motors ltd: Honest Wrenching & WoF Woes in Upper Hutt

A Reputation For Honest Service & Expertise

Murray Motors Ltd, located at 12 Savage Crescent in Upper Hutt Central, Upper Hutt, has earned a solid rating of 4.8 out of 5, reflecting years of serving the Upper Hutt community. The business operates Monday to Thursday from 8 AM – 5 PM, and is closed on Fridays, Saturdays, and Sundays. They're known for their excellent customer service and workmanship, with many praising their honesty – a refreshing change from experiences with other garages in the area. Established recommendations from work colleagues are frequently cited as reasons for choosing Murray Motors, solidifying their reputation as a trusted mechanic. Clients highlight the team's knowledge and willingness to go the extra mile, often spending considerable time explaining issues and ensuring vehicle safety. Payment options are available via debit cards. Sadly, credit cards are currently not accepted, and NFC mobile payments are also unavailable.

Shining Examples of Exceptional Care & Going Above & Beyond

Multiple reviews vividly paint a picture of Murray Motors going above and beyond to provide outstanding service. One customer recalled a crucial WoF situation where Murray’s team coordinated with a muffler shop to quickly complete a necessary weld, ensuring they could pass their inspection even at closing time. Another customer had their vehicle diagnosed after a knocking noise, and Murray Motors proactively directed them back to the dealership where the car was purchased, refusing to charge for the thorough inspection. A particularly impressive story involves a customer whose car developed a dashboard warning light. Murray Motors spent hours running a full diagnostic report and made sure the customer felt confident in their daughter’s safety, all without cost. This level of care and refusal to profit from situations where the issue isn’t directly within their purview earn Murray Motors considerable praise.

"These guys are amazing! Honest! and extremely Thorough! I will be recommending them to my network moving forward. And the best part - they simply refused to charge me either visit! Best service ever!!!!!!" - A delighted customer.

Concerns Emerge Regarding Recent Experiences and Professionalism

Despite the extensive positive feedback, more recent reviews express concern about a shift in service quality. One customer reported a concerning incident where mechanics were observed drinking beer while working on a vehicle. This experience was compounded by an inflated quote for a tire rod end replacement, followed by the mechanic initially being unable to identify the fault. The customer subsequently took their car to another mechanic who quoted significantly less. Furthermore, the customer expressed disappointment with the WoF recheck, citing misaligned wheels upon return and a lack of documentation confirming the inspection’s thoroughness. They felt the business lacked professionalism, providing a dismissive "oh well" response and failing to address their concerns about a needlessly replaced part. More broadly, one long-time customer voiced disappointment stemming from what they perceive as a shift to prioritizing profits over customer care and an attitude they described as “money grabbing.” This contrasts sharply with their previous seven years of positive experiences.

• Key Concerns:
  • Potentially unprofessional behaviour on-site
  • Inflated pricing and questionable part replacements
  • Poor communication and lack of documentation
  • Misalignment issues after inspection
  • Perceived shift in focus from customer care to profit

Accessibility, Opening Hours & Contact Information

For those needing vehicle servicing in Upper Hutt, Murray Motors Ltd offers accessible facilities, including a wheelchair accessible entrance and parking lot. While payment options are somewhat limited (debit cards accepted but not credit cards), the convenience of their location and opening hours (Monday-Thursday 8 AM – 5 PM) are regularly highlighted.

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