Bristols Automotive Specialists, Upper Hutt

Bristols Automotive Specialists, Upper Hutt: Kiwi Car Woes & Wins

Is your car playing up? Discover what real customers are saying about Bristols Automotive Specialists in Upper Hutt. Kiwi car woes and wins revealed!

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Services offered by Bristols Automotive Specialists, Upper Hutt

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Pros icon Pros Cons icon Cons
Excellent service consistently provided over many years. Significant cost blowouts for restoration work, particularly panel work.
Highly recommend for repairs and advice. Poor communication regarding the progress and costs of restoration projects.
Dave and the team are true professionals. Lack of updates on the car's condition during restoration.
Unmatched work quality. Engagement terminated abruptly after significant costs incurred.
Quickly found and fixed the issue on the Swift. Panelbeater outsourced without prior agreement or notification.
Detailed and thorough feedback about the car's condition. Series of mistakes and poor service experienced over 15 years.
Tanya in the office provides excellent and personalized service; she remembers customers. Mechanic replaced battery and then incorrectly diagnosed alternator and EMU issues.
Proactive in advising on WOF requirements and costs for replacements. Suspected attempts to charge for unnecessary parts (wiring loom).
Good at handling WOF failures and ensuring a passing certificate. Mechanic's negligence potentially caused damage to the alternator.
Superb service overall. Lack of accountability for mechanics' errors and deceptive practices.
Customer felt treated as the problem upon car pickup.

The Starter Motor Saga & Other Quick Fixes

Bristols Automotive Specialists, Upper Hutt, enjoys a solid 4.2-star rating, and it's clear from customer feedback that they're capable of delivering prompt and efficient service when things go right. One customer highlighted a relatively swift resolution to a starter motor issue in their 05 Mark X, despite the cost being perceived as a bit high for the specific problem. The rapid turnaround – a benefit pointed out repeatedly – suggests that Bristols possesses a good stock of parts and skilled mechanics ready to tackle repairs. However, the comment regarding the price (“bit expensive for starter motor issue”) hints at a potential area for improvement in transparency and cost estimation, particularly for less common repairs. Getting a 4WD Mark X out of their workshop, described as "a bit of a drag," also suggests parking or maneuvering could be tricky for larger vehicles. Let's be frank, getting stuff done quickly sometimes comes at a premium, but clear communication about pricing remains vital and keeping the service area accessible improvements that would benefit all customers.

Restoration Roadblocks: A Cautionary Tale

The experiences surrounding vehicle restoration paint a starkly contrasting picture of Bristols Automotive Specialists. A customer entrusted Bristols with the restoration of a 1974 Mini Cooper, initially receiving a quote ranging from $7,000 to $9,000. What followed was a prolonged and frustrating ordeal extending over 12 months, with escalating costs reaching $12,000 to $15,000 – primarily for panel work alone.

Here’s a breakdown of the issues raised:

This situation serves as a serious warning for anyone considering Bristols for extensive restoration work. It underscores the importance of extremely detailed contracts, regular progress updates, and clear cost controls to prevent similar disappointments. The customer's experience highlights a critical need for Bristols to refine its restoration project management processes and improve communication with clients throughout the process.

Long-Standing Grievances & Questionable Practices

A particularly concerning review details 15 years of accumulated frustration with Bristols Automotive Specialists. This customer alleges a pattern of mistakes, poor service, and deceptive practices culminating in a recent incident involving a Mazda Capella. The specifics are disturbing:

This review raises serious ethical questions about Bristols’ employee management and quality control. More than individual mistakes, the implications for client trust are significant and what a damaging prospect for customer relations. The demand for $1,000 compensation and the threat of a Google Review provide strong motivation for Bristols to address these allegations swiftly and transparently.

Evergreen Positives & Loyal Fans

Despite the concerning experiences highlighted above, Bristols Automotive Specialists boasts a loyal following who consistently praise their service. Several customers have spoken of years of positive experiences, stating that "there is no better place" to take their vehicles, noting the "true professional" nature of Dave and his team. These testimonials underline particular strengths:

The enduring loyalty of these customers demonstrates that Bristols does offer a valuable service to many vehicle owners in Upper Hutt. It’s a clear reminder that consistency and proactive communication are key to maintaining a strong reputation, especially in a competitive industry.

Frequently Asked Questions About Bristols Automotive Specialists, Upper Hutt

What services does Bristols Automotive Specialists, Upper Hutt offer?

Bristols Automotive Specialists, Upper Hutt provides a comprehensive range of auto repair services, including WOF inspections, oil changes, general servicing, and more complex repairs. They are known for their expertise in handling various vehicle types, including 4WDs. They also offer restoration work, though past experiences suggest careful consideration and clear communication are essential for such projects. Appointments are recommended.

What are the opening hours for Bristols Automotive Specialists, Upper Hutt?

Bristols Automotive Specialists, Upper Hutt is open Monday to Wednesday, and Thursday from 8:00 AM to 5:00 PM. The shop is closed on Fridays, Saturdays, and Sundays. It's always best to check their website or call ahead to confirm, especially if you're planning a visit outside of regular business hours.

Does Bristols Automotive Specialists, Upper Hutt accept different payment methods?

Yes, Bristols Automotive Specialists, Upper Hutt generally accepts credit cards and debit cards for payment. However, it's advisable to confirm their current payment options when booking an appointment or receiving a quote to avoid any unexpected issues. They strive to provide convenient payment solutions for their customers.

What is the general reputation of Bristols Automotive Specialists, Upper Hutt based on customer feedback?

Customer feedback regarding Bristols Automotive Specialists, Upper Hutt is mixed. Many long-term customers praise the superb service and professionalism of Dave and his team, highlighting their expertise and quality workmanship. However, some customers have reported issues with communication, escalating costs, and concerns about diagnostic accuracy. It's important to weigh these varied experiences.

Is accessibility considered at Bristols Automotive Specialists, Upper Hutt for customers with mobility needs?

Bristols Automotive Specialists, Upper Hutt prioritizes accessibility. The facility features both a wheelchair accessible entrance and a wheelchair accessible parking lot, ensuring a comfortable and convenient experience for all customers. They are committed to providing a welcoming environment for everyone visiting their Upper Hutt location.