Pros 
Cons Tauranga Automotive Ltd: A Reputation Built on Expertise & Trust (Mostly!)
Tauranga Automotive Ltd, nestled in Greerton, Tauranga, has garnered a stellar 4.6-star rating among its customers. Located at 60a Maleme Street, this mechanic is a mainstay for many in the region, with some patrons singing its praises for over four years. The business, helmed by Rex, operates Monday to Friday from 7:30 AM to 4:30 PM and boasts a commitment to accessibility, offering wheelchair-accessible entrances, parking, and seating. A gender-neutral restroom is also available, alongside a welcoming atmosphere identified as LGBTQ+ friendly and a Transgender safespace— demonstrating a progressive and inclusive approach. Payment options include debit cards, although credit cards are not accepted. Rex's responsiveness and willingness to book customers in with loan cars when available are frequently cited as significant positives. He’s described as someone who explains car issues clearly, offering honest advice even when suggesting a vehicle’s replacement to save customers money – a refreshing quality in the auto repair industry.
Rave Reviews: Rex's Knowledge & Exceptional Service
Several customers highlight Rex’s profound knowledge and integrity. A common theme in positive reviews is the feeling of being treated fairly and not being pressured into unnecessary repairs. Here’s a summary of the glowing testimonials:
- Expertise and Honesty: Rex is repeatedly praised for his in-depth understanding of automotive mechanics. Customers appreciate his clear explanations, even for those with limited car knowledge.
- Timely Communication & Service: Prompt responses to inquiries and efficient service turnaround are frequently mentioned. One customer even received a reply outside of business hours regarding a critical engine issue while travelling.
- Toyota Speciality (and More!): While Rex clearly possesses a strong expertise with Toyota vehicles, customers with diverse vehicle makes and models have also benefited from his methodical approach to repairs.
- Going Above & Beyond: The willingness to provide loan cars and proactive communication throughout the repair process adds significantly to the positive customer experience.
- Example Testimonials:
- "Rex and his team do it all from Diesel motors to V8's. Toyota's are his speciality but his work methodology works well for owners of multiple different variations..."
- "Super friendly and fast communication and fair affordable pricing...completed in a single day. Great experience and quality of work."
Red Flags & Concerns: A Matter of Discrepancy and Unease
Alongside the glowing praise, a significant number of reviews reveal serious concerns that warrant careful consideration. The core of the criticism centers on pricing, transparency, and perceived lapses in professionalism. Here's a breakdown:
- Price Discrepancies & Unexpected Costs: One customer reported a dramatic price difference – nearly double – for the same work when comparing Tauranga Automotive's quote to another mechanic (BOP Diesels). They specifically mention an initial service and WOF costing significantly more than quoted.
- Questionable Fault Identification: A concern arises regarding the identification of faults needed for a WOF, with a customer alleging they were presented with a list of required repairs that seemed inflated upon seeking a second opinion.
- Charging for Initial Checks: The charge for examining a headlight bulb, on top of a booked service, was perceived as an unwelcome and unexpected expense.
- Communication & Treatment Concerns: One particularly concerning review details a feeling of being treated dismissively and potentially discriminated against, raising questions about the mechanic’s interpersonal skills and approach to certain customers. They pointed out a failure to properly diagnose an issue with a campervan's battery.
- Quote Summary:
Service Tauranga Automotive Quote BOP Diesels Quote Service, WOF, Bulb Replacement $2,780 $650 Driving Belt N/A $100
Navigating Tauranga Automotive: Recommendations & Considerations
Based on the diverse range of reviews, here’s a guide to approaching Tauranga Automotive Ltd:
- Seek Second Opinions: Given the reported discrepancies in pricing and fault identification, obtaining a second quote from another reputable mechanic (like BOP Diesels, as recommended by several customers) is strongly advised before committing to any significant repairs.
- Clarify Costs Upfront: Before any work begins, ensure a clear, detailed, and written quote is provided, outlining all costs involved. Ask questions to fully understand the scope of the repairs.
- Document Everything: Keep a record of all communication, quotes, and invoices. Screenshots of text conversations are helpful.
- Be Assertive: If you feel uncomfortable or pressured, don't hesitate to seek clarification or a second opinion.
- Accessibility is a Plus: For customers needing accessible facilities, Tauranga Automotive’s commitment to wheelchair access is a significant benefit.
- Consider the Context: While the negative reports are concerning, it is crucial to remember they represent individual experiences, and not necessarily a systemic issue. Weigh these concerns against the numerous positive testimonials before making a decision.
- Phone: +64 7 543 5292
- Address: 60a Maleme Street, Greerton, Tauranga 3112, New Zealand