Pros 
Cons SR Automotive: A Local Legend in Tauranga South
SR Automotive, nestled at 39 Burrows Street in Tauranga South, has earned a stellar reputation as a trusted and reliable mechanic in the Tauranga area. With a perfect 5.000000 rating, this isn’t just a shop; it's a testament to years of dedicated service and building strong customer relationships. Since 2012, SR Automotive has been a cornerstone for many Tauranga residents, witnessing ownership transitions – from Lincoln Forlong to the current owner, Seth – and maintaining a consistently high standard of care. It's clear from the overwhelmingly positive feedback that the transition was seamless, due to Seth's expertise and commitment to upholding the garage's values. The team operates Monday to Wednesday and Thursday from 7 AM–5:30 PM, and is closed on Fridays, Saturdays and Sundays. Customers appreciate the convenience of online payments, a feature that simplifies the servicing experience. This local business isn’t just about fixing cars; it’s about earning loyalty and providing peace of mind.
Rave Reviews: What Customers Are Saying
The chorus of praise surrounding SR Automotive speaks volumes about the quality of their service. The reviews paint a picture of a team that is not only skilled and efficient but also genuinely cares about their customers. Here's a breakdown of some common themes:
- Honesty and Reliability: Many customers highlight SR Automotive's integrity. One reviewer explicitly states, "They replaced both [tyres], were super efficient, competitively priced and I would highly recommend them," showing their commitment to transparent communication and fair pricing. Even a brother-in-law acknowledges Seth's unbiased pre-purchase inspection advice, a decision that saved them from a potential heartbreak and costly repairs.
- Exceptional Customer Service: Phrases like "super friendly," "really speedy," and "most helpful" appear repeatedly. Customers appreciate the team's willingness to explain issues clearly and provide detailed explanations of the repair process.
- Skilled Diagnostics & Repairs: Beyond routine servicing, SR Automotive has proven adept at tackling complex issues, as demonstrated by a customer who brought in a Mitsubishi van with persistent problems. Seth and his team painstakingly diagnosed and rectified the issues, even when it required several days of investigation – ultimately replacing gas injectors and tanks – demonstrating a dedication to resolving problems thoroughly.
- Fleet Maintenance Expertise: The business caters not only to private vehicles but also to commercial fleets, demonstrating their capacity and efficiency handling the needs of multiple vehicles for a local company.
- Pre-Purchase Inspections Matter: One customer's experience illustrates the value of SR Automotive’s pre-purchase inspection services. The detailed report helped them avoid a problematic vehicle purchase, learning a hard lesson that could have been avoided.
Accessible, Convenient & Modern Facilities
SR Automotive prioritises customer convenience and comfort, evident in their modern facilities. They’ve invested in features designed to make the service experience as smooth as possible:
- Accessibility: Recognising the importance of inclusivity, SR Automotive boasts both a wheelchair accessible entrance and a wheelchair accessible parking lot.
- Payment Options: Paying for your repair is a breeze, with options including:
- Credit cards
- Debit cards
- NFC mobile payments
The simplified payment process, alongside their convenient online payment system, reflects a customer-centric approach and modern business practises.
Beyond Repairs: Building Relationships & Earning Trust
SR Automotive’s success isn’t solely based on technical expertise; it’s built upon fostering genuine relationships with their clients. The repeated use of phrases like “Go To Garage,” and "My precious Honda will not be going anywhere else!” highlight the loyalty they inspire. Customers value the personal touch, remembering staff like Seth who have been with the shop for years.
Here’s what makes the connection so strong:
- Consistent Excellence: Maintaining a high standard of service, even through ownership changes, demonstrates a commitment to quality and customer satisfaction.
- Honest Advice: Customers trust SR Automotive’s recommendations, even when it involves suggesting they don't purchase a vehicle.
- Personalised Service: Offering services such as vehicle pick-up and return for every booking adds a layer of convenience and shows a dedication to catering to individual needs.
- Community Hub: SR Automotive has become a cherished establishment within the Tauranga South community, readily providing quality service and support for locals.
Contact Information: Phone: +64 7 571 4241 Address: SR Automotive 39 Burrows Street, Tauranga South, Tauranga 3112, New Zealand