Pros 
Cons A Stellar Reputation: Sherson Automotive BMW Tauranga Shines with 4.8 Stars
Sherson Automotive BMW Tauranga, nestled in Gate Pa, Tauranga, isn’t just an auto repair shop; it's a testament to exceptional service and unwavering integrity. With a well-deserved rating of 4.8 out of 5 stars, it’s clear this business has cultivated a loyal following amongst BMW owners in the Bay of Plenty. Located at 22 Sherson Street, Gate Pa, Tauranga 3112, NZ, Sherson Automotive is easily accessible, boasting both wheelchair accessible entrances and parking for all customers. Reaching them is simple too - give them a call on +64 7 578 2614. They operate Monday to Wednesday and Thursday from 7:30 AM to 5:30 PM, and Friday from 7:30 AM to 12:30 PM. Saturday and Sunday are closed. Appointments are highly recommended to ensure prompt and efficient service. They readily accept credit cards, debit cards, and NFC mobile payments, providing a seamless payment experience. Beyond the convenient location and operational hours, it's the consistent praise for their team that truly sets them apart.
Beyond Repairs: The Sherson Automotive Difference – Kindness & Expertise
What consistently jumps out from customer reviews of Sherson Automotive BMW Tauranga is the extraordinary level of kindness and helpfulness extended to every client. It’s not just about fixing cars; it’s about building trust and fostering lasting relationships. Here's a breakdown of what customers highlight:
- Exceptional Staff: Ruth, often the first friendly voice on the phone, receives repeated mentions for her politeness and informative nature. Brett, along with his team, is lauded for their knowledge, skill, and willingness to go above and beyond.
- Clear Communication: Customers consistently appreciate the transparent and easily understandable communication throughout the repair process. No confusing jargon, just clear explanations and practical solutions.
- Reasonable Pricing: Alongside the outstanding service, many reviewers highlight the competitive and reasonable pricing, making quality BMW care accessible.
- Genuine Care: The overall feeling conveyed is one of genuine care and a desire to exceed customer expectations. Sherson Automotive isn’t just about fixing your car; it's about ensuring you feel valued and respected.
- Facilities: They’re well equipped with a mechanic on hand and a restroom available for customers, making any wait time more comfortable.
A Story of Integrity: Going Above and Beyond for Client Trust
The stories emerging from Sherson Automotive truly demonstrate a commitment to integrity rarely seen in the automotive industry. One client, Ben, recounted a remarkable experience showcasing this principle. Here’s a detailed account:
"Our BMW X5 recently had issues with the drive train and rear differential. They replaced the driveshaft and addressed a few other concerns. Later, we needed to have the rear differential replaced. Brett began searching for a second-hand unit. Before we could commit to the work, I received an unexpected call from Brett. He said, ‘Ben, I’ve been thinking about your job, and there is a possibility that one of my men made a mistake. I would like it if you would let us put it right at our cost on the off chance that it was our fault.’ As you can imagine, I didn’t know what to say, except that knowing Brett is a man of integrity has won this client for life. Thank you both for going that extra mile to look after us! It is so appreciated, and it is sadly rare to be treated like this."
This account highlights Sherson Automotive's proactive approach to addressing potential errors and their willingness to take responsibility, even at their own expense. This level of honesty and commitment to client satisfaction has cemented their reputation as a trustworthy and reliable BMW service provider.
Why Choose Sherson Automotive BMW Tauranga? – A Summary of Rave Reviews
Here's a quick look at what consistently impresses BMW owners who’ve entrusted their vehicles to Sherson Automotive BMW Tauranga:
| Feature | Description |
|---|---|
| Overall Rating | 4.8 out of 5 Stars |
| Core Strengths | Unmatched Customer Service, Technical Expertise, Integrity, and Transparent Communication |
| Key Personnel Highlighted | Brett (Knowledgeable, Responsible), Ruth (Friendly, Informative) |
| Services Offered | Comprehensive BMW auto repair and maintenance – dealing with everything from water leaks to complex drivetrain issues. |
| Payment Options | Credit Cards, Debit Cards, NFC Mobile Payments |
| Accessibility | Wheelchair accessible entrance and parking. |
| Location | 22 Sherson Street, Gate Pa, Tauranga 3112, New Zealand |
| Recommendation Level | Consistently referred to as "Highly Recommended" and "A+++++" |
Sherson Automotive BMW Tauranga isn’t just a repair shop; it’s a pillar of trust and quality within the Tauranga automotive community. For BMW owners seeking top-tier care and a genuinely positive experience, Sherson Automotive consistently delivers.