Pros 
Cons Progressive Automotive: A Cut Above the Rest in Tauranga
Progressive Automotive, located at 6/82 Taurikura Drive, Tauriko, Tauranga 3171, NZ, is rapidly establishing itself as a go-to mechanic in the Tauranga area. With a consistently impressive rating of 4.8 out of 5, and readily accessible via phone at +64 7 543 3116, it’s clear something special is happening at this Tauriko-based workshop. They operate Monday to Friday from 7:30 AM to 5:00 PM, offering convenient hours for busy schedules. While they are closed on weekends, their reputation for efficiency and trustworthiness minimises the need for weekend appointments. Customer feedback consistently highlights a feeling of being genuinely cared for – a rare quality in the automotive service industry.
Honest Advice & Exceptional Service - More Than Just a WOF
The overwhelming sentiment from customers revolves around Progressive Automotive’s honesty and integrity. Numerous reviews specifically praise their WOF (WoF/Vehicle on File – NZ safety inspection) checks, noting that the mechanics are fair and realistic, not prone to unnecessarily failing vehicles over minor issues. Here's a breakdown of what customers consistently appreciate:
- Genuine Assessments: Customers feel they receive honest evaluations of their vehicles' condition, without pressure to spend needlessly.
- Going the Extra Mile: Several customers mention instances where Progressive Automotive readily accommodated unexpected work, even when not pre-booked – a testament to their flexibility and commitment to customer satisfaction.
- Expert Advice: One customer particularly highlighted the invaluable support they received when considering purchasing a new vehicle, benefitting from the team’s thorough inspections. They described it as a “fine-tooth comb” approach to ensure they were making a sound decision.
- Proactive Solutions: They are willing to work late to get essential repairs done before long weekends, demonstrating a commitment to minimizing customer inconvenience.
"I Highly recommend these guys for wof checks. Awesome service, really honest with everything. There not the type to pick up something as small as a small dent to fail you. They really do take care of there customers.” - A recurring theme from customer testimonials.
Accessibility, Payments & Practical Considerations
Progressive Automotive understands that accessing reliable vehicle services is about more than just quality repairs. They've implemented practical considerations to enhance the customer experience:
- Accessibility: The facility is designed with accessibility in mind, featuring both a wheelchair accessible entrance and a wheelchair accessible parking lot, catering to a wider range of customers.
- Payment Options: While they happily accept debit cards and NFC mobile payments, unfortunately, credit cards are currently not accepted.
- Booking Required: As highlighted by multiple customers, due to high demand, booking an appointment is strongly recommended. Walk-in availability is limited and can be challenging.
| Feature | Details |
|---|---|
| Wheelchair Accessibility | Entrance & Parking |
| Payment Methods | Debit Cards, NFC Mobile Payments |
| Credit Card Acceptance | Currently Not Accepted |
| Booking Recommendation | Highly Recommended (due to high demand) |
Building Loyalty Through Reliable Care—A Family Affair
A significant number of customers are returning for repeat services, and some have even convinced their families to switch to Progressive Automotive. This speaks volumes about the trust they've cultivated.
- Repeat Business: Many customers have been loyal clients for over three years, citing consistent quality and honesty as the primary reasons.
- Family Referrals: One customer's father, initially skeptical, was so impressed with the service that he has now also become a regular customer.
- Word-of-Mouth Marketing: Customers are actively recommending Progressive Automotive to friends, family, and colleagues, reinforcing their positive reputation within the community.
- Compassionate Service: Many reviews emphasise the caring and compassionate approach of the team, creating a welcoming and reassuring environment for customers. They're not just mechanics; they are problem-solvers offering expert advice and building relationships.