Pros 
Cons Automotivated: Building a Reputation for Honesty and Efficiency in Tauranga
Automotivated, located at 143 Second Avenue, Tauranga 3110, has steadily built a strong reputation as a reliable and reasonably priced mechanic in the Tauranga area. With a consistently high rating of 4.7 out of 5, it's clear that many customers have found Automotivated to be a trustworthy choice for their vehicle’s maintenance and repair needs. The shop's opening hours are Monday to Friday, 7:30 AM to 5:00 PM, offering a convenient schedule for most working Kiwis. While Saturday and Sunday are closed, the dedication during the week contributes to their fast turnaround times, a point frequently praised in customer reviews. The phone number to contact them is +64 7 571 0548.
The Good – Why Customers Keep Coming Back
The overwhelming majority of feedback for Automotivated paints a picture of a shop that prioritises both quality work and customer satisfaction. Here’s a breakdown of what customers love:
- Trustworthy Professionals: Multiple reviewers specifically mention trust as a key factor in their continued patronage. Guido, the owner, and his team are repeatedly described as reliable and honest. People appreciate the straightforward, no-nonsense approach.
- Affordable Prices: "High-quality at affordable prices" is a phrase that appears frequently, suggesting that Automotivated provides excellent value for money. Customers are pleasantly surprised by the reasonable costs compared to other mechanics in the area.
- Efficient Service: A recurring theme is the shop's efficiency. Customers highlight the quick turnaround times, even when the workshop is busy. One reviewer notes they were provided with a courtesy car overnight when the brakes were fixed late in the day – an exceptional touch of customer service.
- Going the Extra Mile: Reviews tell tales of Automotivated's willingness to go above and beyond. One customer specifically mentioned the team proactively performing needed, but unrequested, work at no extra cost, demonstrating a genuine commitment to vehicle wellbeing.
- A Sense of Humour: Several reviewers appreciate the owner’s “hard case sense of humour", noting the open and honest communication style echoing their direct approach.
Areas for Improvement – Addressing the Recent Feedback
While the feedback is overwhelmingly positive, recent comments highlight an area needing attention – phone communication. One reviewer experienced a particularly unhelpful and rude interaction, where they were abruptly directed to a wrecker instead of receiving assistance with a lodged dipstick. This demonstrates a lapse in customer service, contrasting sharply with the otherwise excellent reviews.
Here's a summary of the concern:
| Issue | Description | Impact |
|---|---|---|
| Phone Service | Report of unhelpful and rude interaction. | Damaged reputation |
| Issue Resolution | Lack of inquiry or care shown regarding the problem. | Customer dissatisfaction |
Automotivated management should address this promptly, reinforcing the importance of empathetic and helpful customer service across all touchpoints – especially over the phone. Training for phone manner and problem-solving could proactively mitigate future negative encounters.
Facilities and Payment Options at Automotivated
Automotivated understands the importance of accessibility and convenience. They offer the following features:
- Accessibility: The shop is equipped to cater to customers with mobility needs, featuring both a wheelchair accessible entrance and a wheelchair accessible parking lot.
- Payment Methods: While they readily accept debit card payments, it's worth noting that they do not accept credit cards. It's advisable to check if you're planning to pay with a credit card to avoid any surprises.
Contact Details:
- Phone: +64 7 571 0548
- Address: 143 Second Avenue, Tauranga 3110, New Zealand
- Opening Hours: Monday - Friday, 7:30 AM – 5:00 PM