Pros 
Cons Fowler Automotive: A Rotorua Gem for Reliable Car Care
Fowler Automotive, nestled in the quiet suburb of Fairy Springs, Rotorua, has rapidly become a beloved destination for vehicle owners across the region. Boasting an impressive 4.8-star rating, this family-owned mechanic shop isn't just about fixing cars; it's about building trust and providing a genuinely positive experience. Located at 28 Maisey Place, Fairy Springs, Rotorua 3015, and reachable at +64 7 346 2827, Fowler Automotive’s convenient location and welcoming atmosphere make it a standout choice for anyone needing trustworthy automotive services. Their opening hours are Monday to Friday, 8 AM – 5 PM, offering a consistent and reliable schedule. Finding them is a breeze, and they are committed to being accessible to everyone, with both wheelchair accessible entrances and parking available.
Going Above and Beyond: Customer Stories Speak Volumes
The reviews for Fowler Automotive consistently highlight a level of service rarely found in today’s automotive landscape. It's clear that this shop prioritizes its customers and aims to exceed expectations. Here’s a snapshot of what people are saying:
- Emergency Assistance: Many customers have lauded Fowler Automotive’s willingness to help, especially during a pinch. One customer, travelling through Rotorua after New Year's, found themselves with a car problem and were incredibly grateful that Fowler Automotive was open and able to provide timely and fair assistance.
- Last-Minute Service & Attention to Detail: Numerous customers recount being squeezed in for urgent repairs, like brake pad replacements and WOF (Warrant of Fitness) preparation. Beyond the required repairs, the team consistently went the extra mile by checking and topping up essential fluids like oil.
- Trustworthy & Fair Pricing: European car owners particularly appreciate the expertise and honesty of the team. Customers consistently praise the fair pricing and lack of unnecessary upselling. Phrases like "never been overcharged" and "you can trust these guys with your life" underscore their reputation for integrity.
- Genuine People, Exceptional Service: The overall sentiment is overwhelmingly positive, with customers consistently describing the team as "genuine," "awesome," and possessing "amazing manners." It’s the combination of skilled work and genuine care that sets Fowler Automotive apart.
"Fowlers you guys are awesome you have awesome manners and great customer service and you guys done an awesome job to my vehicle and awesome prices. Thank you guys so much so coming back to yahs again. Thank you." – A happy customer reflecting the common sentiment.
What Fowler Automotive Offers: Services & Features
Fowler Automotive aims to provide a streamlined and convenient experience for its customers. They’re not just about diagnostics and repairs; they also focus on creating a comfortable and accessible environment. Here’s a breakdown:
Services: While the specific services offered aren’t detailed, the reviews suggest expertise in:
- Brake Pad Replacements
- WOF (Warrant of Fitness) Preparation
- General Vehicle Maintenance & Repairs
- Handling European Vehicles
- Diagnostic Services
Facilities and Payment:
| Feature | Details |
|---|---|
| Accessibility | Wheelchair accessible entrance and lot |
| Payment Options | Debit Cards, NFC Mobile Payments |
| Credit Cards | Currently not accepted |
Why Choose Fowler Automotive? – A Summary
Fowler Automotive is more than just a mechanic; it’s a community asset. Choosing them means opting for:
- Exceptional Customer Service: A friendly, helpful, and genuinely caring team.
- Honest & Fair Pricing: Transparent quotes and no hidden fees.
- Reliable Repairs: Skilled technicians dedicated to getting your car back on the road safely.
- Convenience: Accessible location, flexible scheduling (Monday-Friday), and a focus on accommodating last-minute requests.
- Accessibility: Wheelchair access ensures everyone can receive quality service.
- Family-Owned & Operated: A personal touch you won’t find at larger chain shops.
If you're seeking a trustworthy and reliable mechanic in Rotorua – one that prioritizes your needs and treats your vehicle with care – Fowler Automotive is undoubtedly a top contender.