Pros 
Cons Central Motors 1991 Ltd Putaruru: A Mixed Bag of Experiences
Central Motors 1991 Ltd Putaruru, located at 7 Neal Street, Putāruru 3411, New Zealand, holds a respectable 4.4-star rating based on customer reviews. This mechanic shop, operating Monday to Thursday from 8 AM to 5 PM, offers accessibility features including a wheelchair accessible entrance and parking. Payment options are limited, accepting debit cards but not credit cards, and NFC mobile payments are also available. While a convenient option for locals and those passing through Putaruru, recent critical feedback paints a concerning picture alongside the overwhelmingly positive testimonials. The business is closed on Fridays, Saturdays, and Sundays.
The Dark Side of the Service: Overcharging & Unprofessional Conduct
Several recent customer experiences have raised serious concerns about Central Motors' practices. A particularly distressing account details a breakdown just outside Rotorua, where the customer’s roadside insurance directed them to Central Motors. What followed was described as a significantly negative experience, beginning with a reportedly rude receptionist when the customer's mother attempted to pick up the vehicle. Despite previous courteous interactions, the change in demeanor was disheartening.
The issues escalated further when attempting to clarify charges. A phone call resulted in a confrontational exchange with “Peter,” who was described as aggressive and argumentative – actions deemed entirely unprofessional. The core complaint revolves around excessive charges for a seemingly simple issue: a flat battery. The customer was billed a staggering $320, broken down as follows:
- $70 for a diagnostic scan – considered unnecessary for a flat battery.
- $250 for labour – supposedly for “checking the fault.”
This pricing was deemed “absolutely unacceptable,” especially as a simple jumpstart would have resolved the problem. Another customer echoed these concerns, detailing a similar situation where they were charged an exorbitant price for a battery replacement, compounded by the mechanic’s rude and dismissive behaviour, including hanging up mid-conversation. Both incidents highlight a troubling pattern of alleged overcharging and a lack of customer respect, prompting one reviewer to state, “If I could give zero stars, I would.” The other reported circumstance includes been refused service and left with a huge bill.
Shining Examples: Prompt Service and Genuine Care
Despite the significant criticisms, a substantial portion of Central Motors' reviews highlight exceptional service and a genuinely customer-focused approach. These positive accounts contrast sharply with the negative experiences. Some examples include:
- Rapid Response: One customer praised the quick turnaround in replacing an alternator, completed within 24 hours despite arriving late on a Friday afternoon.
- Courtesy Car: The availability of a courtesy car, even when parts were delayed, was considered a valuable and thoughtful gesture.
- Reasonable Pricing: While the aforementioned issues are concerning, numerous reviewers emphasize the reasonable prices offered for repairs – a key factor in their ongoing loyalty.
- Long-Standing Trust: Many customers have relied on Central Motors for over 20 years, citing consistent professional service, promptness, and competitive pricing. They underscore the expertise of Pete and his team, as well as the helpfulness of the office staff.
- Fast Delivery: A family was very please with a fast, friendly and affordable delivery of their vehicle.
| Feature | Positive Reviews |
|---|---|
| Speed of Service | Fast turnaround, completed repairs quickly |
| Customer Care | Thoughtful gestures (courtesy car), helpful staff |
| Pricing | Reasonable and competitive |
| Trust & Reliability | Established reputation, long-term customer relationships |
Navigating the Reviews: Proceed with Caution?
Central Motors 1991 Ltd Putaruru presents a complex picture. While many customers rave about their reliable service, promptness, and fair pricing, recent and concerning reviews highlight a significant risk of overcharging and unprofessional conduct. The “Would NOT Recommend!” label attached to some experiences is difficult to ignore. It appears the quality of service may be inconsistent, potentially depending on the individual handling the repair or billing.
Potential customers should consider these points:
- Obtain a detailed quote before any work is commenced. This is advised regardless, but particularly crucial given the reports of unexpected charges.
- Clearly communicate your budget and expectations during initial contact.
- Be prepared to question the bill if it seems excessive or unclear.
- Document all communication with the workshop.
- Consider alternative mechanics in the area if you are uncomfortable or have concerns about the proposed repairs.
Ultimately, the choice of whether to trust Central Motors 1991 Ltd Putaruru with your vehicle rests on your own risk assessment and weighing of the diverse perspectives shared in these reviews.