Pros 
Cons STL Autos Limited: Pukekohe's Honest Mechanic – Cars & Service Verdict
STL Autos Limited, nestled at 12 Subway Road, Pukekohe, NZ, has become a local fixture for vehicle maintenance, warranties, and even car sales. With a solid rating of 4.3 out of 5, this mechanic shop clearly resonates with a significant portion of the Pukekohe community. But what's the story behind the reviews? Let’s break down what people are saying about their experience, the services offered, and overall value. You can reach them on +64 21 359 609 for all your automotive needs.
The Good: Old-Fashioned Service & Honest Advice
The overwhelmingly positive sentiment surrounding STL Autos Limited revolves around their customer service and integrity. Numerous reviews consistently praise the shop's commitment to "good old fashioned service," a rarity in today's world according to some customers. Here’s a summary of the recurring themes:
- Genuine & Helpful Staff: Stephan, in particular, is repeatedly highlighted for being “very helpful,” “genuine,” and providing excellent customer service. This personal touch seems to foster a strong sense of trust.
- Honest Pricing: Price transparency is another key strength. Reviewers frequently mention "honest pricing" and "top prices," suggesting STL Autos Limited delivers value for money. This aligns with feedback regarding a commitment to being "diligent" and "always honest".
- Excellent Workmanship: Beyond just the people, the quality of the work itself receives consistent praise. Descriptions like "immaculate mechanical services" and "excellent workmanship" indicate a skilled and detail-oriented team.
- Loyal Customers: Many reviewers emphasise they’re long-term clients, stating that it's become their "go to mechanic for all my vehicles." This dedication speaks volumes about the reliability and quality of service provided.
- A Bonus: Car Sales: Several customers also appreciate Stephan’s side hustle – offering “brilliant cars for sale too.” This adds an extra layer of convenience and value for those needing a new vehicle.
"We get all our 3 vehicles maintained and warranted at this shop and delighted with the good old fashioned service provided , which is hard to find nowadays." - A satisfied customer
Addressing the Concerns: A Word of Caution
While the majority of reviews are exceptionally positive, there’s one notable dissenting voice that requires acknowledgement. A customer states: “Don’t recommend this place what so ever” and “Brought a car from Stefan and it’s had nothing but problems from day dot stay clear !!”. This stark contrast warrants investigation, though represents a significantly smaller proportion of overall feedback. It's crucial to note that buying any used vehicle carries inherent risk, regardless of the vendor. Further investigation would be needed to fully understand this particular situation.
It is worth noting that this negative feedback is countered with several comments praising recent car sales indicating possible discrepancies and the need for individual due diligence when considering vehicle purchases.
Accessibility & Service Details
STL Autos Limited strives to cater to a wide range of customers. Their opening hours are conveniently structured, operating:
- Monday - Friday: 8:00 AM – 6:00 PM
- Saturday: 8:00 AM – 12:00 PM
- Sunday: Closed
Beyond standard mechanical services, STL Autos Limited prioritises accessibility:
- Wheelchair Accessible: Both the entrance and parking lot are wheelchair accessible, ensuring inclusivity.
- Onsite Services: They provide comprehensive onsite services, so you don’t have to go far for your vehicle needs.
| Service Category | Details |
|---|---|
| Mechanical Repair | General servicing, repairs, and maintenance |
| Warrant of Fitness (WoF) | WoF inspections and issue |
| Vehicle Sales | A selection of used vehicles available for purchase, sourced and prepared by the STL Autos Limited team. |
| Accessibility | Wheelchair accessible entrance and parking |
Final Thoughts: A Reliable Choice in Pukekohe?
Based on the overwhelming majority of reviews, STL Autos Limited appears to be a trustworthy and reliable mechanic shop in Pukekohe. The emphasis on honest service, excellent workmanship, and genuine customer interactions sets them apart. The accessibility features are also a significant plus. While the negative review regarding a car purchase serves as a reminder to exercise caution when buying used vehicles, the positive experiences of numerous customers suggest STL Autos Limited is a solid choice for your vehicle maintenance and repair needs. With Stephan’s dedication and a commitment to quality, STL Autos Limited continues to earn the loyalty of Pukekohe drivers.