Pros 
Cons Sahib Motors: A Pukekohe Gem – Reviews & Real Experiences
Sahib Motors, located at 56 John Street, Pukekohe, has become a well-regarded auto repair shop in the Pukekohe area, boasting a solid 4.7-star rating. They're known for their honesty, affordability, and a genuinely friendly approach, traits increasingly rare in the automotive service industry. The shop operates Monday to Wednesday and Saturday, with Friday and Sunday closed. Appointments are recommended to secure a slot, which is particularly wise given their growing popularity. Sahib Motors prioritises accessibility, featuring both wheelchair accessible entrance and parking – a thoughtful touch. Their offerings include oil changes, and the facility provides a gender-neutral restroom. Accepting debit and credit cards, Sahib Motors aims to make the repair and maintenance process seamless. The phone number to contact them is +64 22 075 7680.
The Good: Speed, Affordability & Exceptional Service
The overwhelming majority of reviews praise Sahib Motors for its exceptional service and value. Several customers have highlighted incredibly positive experiences, especially during challenging times:
- Emergency Assistance: One customer experienced a van breakdown, encountering a closed garage. Sahib Motors went above and beyond, the mechanic answering the call and resolving the issue swiftly – in less than an hour – demonstrating a commitment to assisting customers even outside standard hours.
- Rapid Resolution: A customer facing a clutch problem right before Christmas was impressed by the speedy turnaround – diagnosis, parts procurement, and repair completed in just one day.
- Cost-Effectiveness: Numerous reviewers consistently mention affordable pricing compared to other mechanics in the area. Chetan Patel specifically highlighted the fantastic customer service, being invited for coffee, and a reasonable price for an oil change.
- Friendly & Accommodating: The owner is frequently described as friendly and accommodating, contributing to a positive and welcoming atmosphere.
- Reliability & Value: Another customer states unequivocally, "Good Mechanic to take your Car to . Friendly Service,reliable, cheapest in Pukekohe 100% recommend."
- Customer Service Focus: This is a recurring theme; being welcomed warmly, offered refreshments, and receiving attentive service are frequently noted.
Here's a summary table of the commonly praised aspects:
| Aspect | Frequency of Mention |
|---|---|
| Affordability | High |
| Speed | Medium |
| Friendliness | High |
| Reliability | Medium |
| Excellent Service | Very High |
The Concerns: Warrant Checks and Transparency
While overwhelmingly positive, a few reviews raise concerns, primarily regarding warrant checks. One customer felt misled after receiving an initial quote, then being informed of an additional, unexpected requirement (a new tyre). They questioned the thoroughness of the warrant check and the process itself, expressing a feeling of being “ripped off”. This is one of the most direct criticisms received, and it flags an area that Sahib Motors may wish to examine to ensure a consistent and transparent warrant check process. It’s crucial that customers understand exactly what is included in the initial quote and any necessary follow-up work.
It's also worth noting that the automated payment options specified in the facility parameters are not available.
Navigating Sahib Motors: What to Expect
Before visiting Sahib Motors, here's a breakdown of key information and things to consider:
- Location & Hours: Conveniently located at 56 John Street, Pukekohe 2120, Sahib Motors is open Monday-Wednesday and Saturday, operating from 8:00 AM to 5:00 PM (Monday-Wednesday, Thursday) and 8:00 AM to 2:00 PM on Saturdays. Closed Fridays and Sundays.
- Accessibility: A significant advantage – the shop is fully accessible, with wheelchair access to both the entrance and parking.
- Appointments: Highly recommended to avoid potential wait times and ensure the mechanic can dedicate the necessary time to your vehicle.
- Payment Methods: Sahib Motors accepts debit and credit cards.
- Service Options: Besides oil changes (a popular service), onsite services are not currently offered.
- LGBTQ+ Friendliness: The venue is LGBTQ+ friendly, creating an inclusive environment for all customers.
- Potential Warrant Check Considerations: If you’re seeking a warrant check, be sure to clarify the scope of what’s included in the initial quote and any potential additional requirements before work commences. Direct communication is key to avoiding any misunderstandings.