Pros 
Cons Independent Motor & Machinery: Pukekohe's Honest Mechanic or a Costly Gamble?
Independent Motor and Machinery Ltd, located at 31 Crosbie Road, Pukekohe, has garnered a 4.3-star rating based on customer reviews. This Pukekohe-based mechanic serves the local community with a focus on vehicle servicing and repairs. They're open Monday to Friday from 8 AM to 5 PM, offering convenient weekday service hours and closed on weekends. For those requiring accessibility, Independent Motor and Machinery boasts both a wheelchair accessible entrance and parking lot, demonstrating a commitment to inclusive service. The phone number to contact them is +64 9 239 2734.
Moments of Exceptional Service and Genuine Help
Numerous reviewers highlight the positive experiences they've had with Independent Motor and Machinery. Many praise the team’s honesty and dedication to providing the best possible service for their customers. Here's a summary of the recurring themes:
- Going Above & Beyond: Several customers mention Aaron and his team going "above and beyond" to ensure a smooth experience, showcasing a genuine interest in customer outcomes. One reviewer felt particularly confident in their expertise.
- Unexpected Acts of Kindness: A standout review details a free repair of fog lights needed for a WOF, highlighting a remarkable level of generosity and customer care. This demonstrates a willingness to help and build goodwill.
- Friendly and Efficient Service: Multiple reviews cite friendly staff and efficient service, with one customer having an issue resolved quickly and efficiently on the same day, including identification and resolution of additional problems.
- Honest Pricing: Customers appreciate that Independent Motor and Machinery doesn't "rip you off" like other mechanics, reinforcing the perception of honesty and fair pricing. They are often described as "super helpful."
“Absolutely lovely people here. I emailed on the weekend looking for a quick fix with my fog lights to pass a WOF. Was told to just rock on in any time. So I drove up Monday morning, and not only did they fix the issue then and there, but they did it for free! Absolutely made my day.” – A happy customer.
Concerning Experiences: Loan Cars & Communication Breakdown
While many reviews are positive, a concerning narrative emerges regarding loan car policies and communication practices. These issues starkly contrast with the praise for honesty and helpfulness.
- Loan Car Policy Confusion & Harassment: One review details a deeply negative experience with loan car arrangements. The customer alleges a shifting of expectations regarding loan car duration, followed by harassment and unreasonable demands to return the vehicle while the customer was working out of Auckland. This resulted in significant stress and lost income, and the customer describes the behaviour as “bullying”. They further suggest the practice may be illegal and obtained legal advice.
- Lack of Transparency & Scheduling Issues: Another reviewer experienced significant delays and scheduling discrepancies. After booking a car in for the day, the customer faced multiple returns, a missing part, and ultimately, needing to leave the car until Monday after being told initially it would be ready sooner. The unexpected requirement for a wheel alignment after steering work was performed, which the reviewer feels should have been included in the initial service, further added to the frustration.
- Missed Issues and Added Costs: A final negative review details paying $2500 for a transmission replacement, oil leak repair, new battery and filter as initially quoted, only for the oil leak to persist. The mechanic subsequently suggested further, more costly repairs, leading the customer to feel “ripped off” and alleging the business takes advantage of people.
| Issue | Description | Impact |
|---|---|---|
| Loan Car Policy | Unclear policy, shifting goalposts, aggressive demands for return. | Stress, lost income, potential legal issues |
| Scheduling Delays | Multiple returns, part delays, unexpected extra work. | Inconvenience, wasted time, frustration |
| Unresolved Repairs | Initial repair unsuccessful, further costly repairs suggested. | Financial burden, lack of trust |
Accessibility, Location & Overall Impression
Independent Motor and Machinery offers a convenient location in Pukekohe at 31 Crosbie Road, and stands out for its excellent accessibility features. Having both a wheelchair accessible entrance and parking lot shows a commitment to serving all customers. However, the mixed reviews—the shining accounts of honesty and helpfulness juxtaposed with accounts of poor communication and unresolved issues—paint a complex picture. Potential customers considering Independent Motor and Machinery should weigh these opposing narratives carefully. While the award-winning team has achieved great rapport with many, understanding the potential downsides regarding loan car procedures and transparent communication is crucial before entrusting your vehicle to their care.