Pros 
Cons Elsdon Motors: A Rescuer for Travellers & a Trusted Local Choice
Elsdon Motors, located at 3 Prosser Street, Elsdon, Porirua 5022, New Zealand, consistently earns a rating of 4.4 stars, and for good reason. This auto repair shop isn't just a place to get your WOF; it's becoming known for genuine Kiwi hospitality and skilled mechanical work. Their operating hours are a little unique, closed Fridays and Saturdays, with limited Sunday hours (12 AM - 12:30 AM!), Monday through Thursday sees them open from 8 AM to 5 PM. Being located right in Elsdon, Porirua, it’s a convenient choice for locals.
"The two mechanics and the lady at the reception we encountered at Elsdon Motors were amazing. We were lucky enough to experience the Kiwi hospitality. Thanks again guys, we really appreciated your help." - A grateful traveller
The experiences shared paint a picture of a team willing to go above and beyond. One particularly heartfelt review detailed a traveller with a tyre-related issue who found immediate and generous assistance. This highlights the genuine helpfulness inherent in Elsdon Motors' service - a willingness to assist even when not initially their responsibility. However, one reviewer cautioned those on a tight budget about potentially high repair costs for WOF tasks, suggesting seeking second opinions. This perhaps points towards a focus on thorough diagnostics and potentially more involved (and thus, costly) fixes to ensure safety and compliance.
Navigating the Services & Facilities
Elsdon Motors strives to provide a straightforward and accommodating experience for its customers. They understand that car maintenance isn’t always a fun process, so improving the experience is key.
Here’s a breakdown of their facilities and service approach:
- Accessibility: Elsdon Motors welcomes all customers with a wheelchair-accessible entrance and designated wheelchair accessible parking.
- Planning: Appointments are strongly recommended, indicating a preference for structured scheduling and potentially highlighting peak demand periods.
- Payments: While they readily accept debit cards, credit card payments are not currently supported which is something to consider.
- Specialised Services: Beyond standard repairs, Elsdon Motors shines with its expertise in complex projects. The rave review regarding the Transmission conversion (ASM to Manual) on a Ford Transit is a testament to their skill. Brent, the owner, apparently possesses strong industry contacts—a significant advantage when tackling challenging automotive issues.
| Feature | Detail |
|---|---|
| Appointments | Recommended |
| Accessibility | Wheelchair accessible entrance & parking |
| Payment Methods | Debit Cards Accepted, Credit Cards Not Accepted |
| Specialty | Complex mechanical projects, including transmission conversions |
Mixed Reviews & Price Considerations
While overwhelmingly positive, Elsdon Motors' reviews do showcase a range of perspectives, and there's that important note about price.
- Positive Feedback: Numerous customers praise the team's friendliness, professionalism, quick turnaround times, and ability to listen and address concerns effectively. Long-term customers (7 years in one case!) speak of great advice and feeling valued. The 4x4 owner, a particularly discerning client due to towing a horse float, expresses unwavering confidence in Elsdon's thoroughness and innovation.
- Pricing Concerns: As mentioned previously, one review highlighted a substantial quote for WOF repairs that ultimately proved to be significantly higher than a second opinion. This serves as a valuable reminder to shop around and obtain multiple quotes, especially for substantial work.
- The "Arm Wrestle" Element: One somewhat playful (and unusually worded) review mentioned Brent’s tendency to engage in friendly banter – appearing more as a lighthearted personality trait than a serious concern.
It’s clear that while quality workmanship and personable service are hallmarks of Elsdon Motors, potential customers should be prepared for potentially higher price points and proactively compare quotes to ensure they are comfortable with the proposed costs.
Expertise & Community Reputation
Elsdon Motors isn't just fixing cars; it's building a reputation within the Porirua community. Several reviews highlight their dedication to their craft and consistent reliability.
Here's what contributes to their strong reputation:
- Proven Expertise: The success stories with complex tasks like the transmission conversion demonstrate a level of technical skill exceeding standard repair shops. They're clearly equipped to handle more intricate automotive challenges.
- Thoroughness & Innovation: Clients consistently praise the team's thorough approach and willingness to think outside the box to find solutions. This attention to detail instills confidence in their work.
- Customer-Centric Approach: The consistent mentions of friendly staff, prompt communication, and a welcoming atmosphere underscore their commitment to providing a positive customer experience.
- Commitment to Quality & Safety: Reviews consistently emphasize the team's focus on getting vehicles into “mint condition,” compliant with health and safety regulations, and ready for the road.
"No dought, excellent service... Pricing on parts affordable. Elston Motors love their work & knows their job like a Bible. Your vehicle is in safe hands..." - A highly recommending customer
Reaching Elsdon Motors is simple: call +64 4 237 5404 to schedule an appointment or discuss your vehicle's needs.