Pros 
Cons Dittmer Collision Repair: Where Quality Meets Exceptional Service
Dittmer Collision Repair, located at 934 Tremaine Avenue, Roslyn, Palmerston North, has steadily built a reputation as Palmerston North's go-to auto repair shop. With a stellar rating of 4.6 out of 5, it's clear that this isn't just another garage – it's a business dedicated to providing top-notch collision repair, grooming, and customer service. Open Monday to Wednesday and Thursday from 8 AM to 5 PM, Dittmer Collision Repair prioritizes availability while maintaining a commitment to quality work. The shop is conveniently closed on Fridays, Saturdays, and Sundays. They're easily reached at +64 6 356 8218.
| Feature | Description |
|---|---|
| Location | 934 Tremaine Avenue, Roslyn, Palmerston North 4414 |
| Phone | +64 6 356 8218 |
| Hours | Monday-Wednesday & Thursday: 8 AM – 5 PM |
| Accessibility | Wheelchair accessible entrance, parking lot, and restroom |
Rave Reviews: Customers Sing Dittmer’s Praises
The overwhelming consensus from Dittmer Collision Repair's customers is one of delight and satisfaction. The testimonials paint a picture of a team that goes above and beyond. Here's a breakdown of what customers consistently highlight:
- Impeccable Repairs: Numerous clients rave about the quality of the repairs, particularly the paintwork. Many mention their cars looking better than they did before the accident, with one customer even noting, “it looks brand new again.” Before-and-after photos shared showcase the dramatic improvements.
- Full-Service Convenience: Beyond mere repairs, Dittmer Collision Repair offers comprehensive service packages. This includes handling insurance claims, ordering and fitting replacement number plates, and even providing a full car groom – both inside and out. This attention to detail is a significant draw for busy customers.
- Communication is Key: A recurring theme in the reviews is the excellent communication. Customers praise the team for proactive text reminders, regular updates on the repair process, and clear, concise explanations.
- Exceptional Customer Service: Special mention is frequently made of "Mike," who is described as "wonderful to deal with," "super helpful," "really friendly," and consistently "going above and beyond." The reception staff are also consistently called “lovely.” The personal touch makes a significant difference.
Facilities & Payment Options: Addressing Your Needs
Dittmer Collision Repair understands that a positive experience extends beyond just the quality of the work. They’ve invested in facilities that cater to a range of needs, ensuring a comfortable and accessible environment for all customers.
- Accessibility Focus: Dittmer Collision Repair is committed to inclusivity. They offer:
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible restroom
- Basic Amenities: For those spending time at the shop, a restroom is available.
- Payment Flexibility: Payments are made easy with acceptance of:
- Credit cards
- Debit cards (although some reviews mention Credit cards not being enabled - double check before visiting!)
More Than Just Repairs: The Dittmer Difference
What truly sets Dittmer Collision Repair apart isn’t just their skilled technicians or modern facilities; it's their holistic approach to customer care. They’ve created a business that prioritizes clear communication, proactive service, and going the extra mile to exceed expectations.
"Dittmers did an awesome job on my Aqua which was rear ended, it looks brand new again. The team were very communicative with text reminders and updates on the repair work, they were very easy to deal with and the reception staff were so lovely!" - A delighted customer.
From cracked windscreens handled with incredible speed (“next day!”) to full-scale collision repairs, Dittmer Collision Repair delivers a blend of professionalism, expertise, and genuine care. Their commitment to quality vehicle care has made them a popular choice for car owners throughout Palmerston North and the surrounding area.