Pros 
Cons Rave Reviews: Why Customers Trust Taranaki Tyre and Automotive
Taranaki Tyre and Automotive, located in the heart of New Plymouth Central, is consistently receiving exceptional feedback from the local community. With a stellar rating of 4.8 out of 5, the shop isn't just fixing cars; it’s building trust and exceeding expectations. The recurring theme in the customer testimonials is a blend of professionalism, honesty, and genuine care – qualities that are often hard to find in the automotive repair industry. Many reviewers specifically highlight the level of communication they receive, ensuring they’re kept informed every step of the way. It’s a place where single women, bikers, and everyday drivers alike feel comfortable and respected. Let's delve into why this workshop has garnered such loyalty.
Beyond Routine: Service That Goes the Extra Mile
While routine services like oil changes and WOF (Warrant of Fitness) inspections are readily available, it’s the extra effort and willingness to assist in unexpected situations that truly sets Taranaki Tyre and Automotive apart. The following examples showcase their commitment to customer satisfaction:
- The Friday Brake Rescue: A customer experienced a brake issue late on a Friday afternoon, with the shop already busy preparing to close. Despite the pressure, the team swiftly diagnosed and repaired the problem, demonstrating a strong work ethic and dedication to roadside assistance.
- Bike WOF Excellence: Devin, a well-respected figure in the local bike community, skillfully handles motorcycle WOFs, even fitting them in during peak hours – a testament to their flexibility and expertise.
- Slow Leak Specialists: Recognizing and addressing a slow leak in a tyre, even when busy, shows a commitment to resolving all vehicle issues.
- Significant Cost Savings: A customer experiencing high service costs at their previous mechanic found substantial savings at Taranaki Tyre and Automotive, even with their vehicle's unique oil requirements. This underscores their commitment to fair and transparent pricing.
These stories aren’t isolated incidents; they represent a pattern of going above and beyond for each customer.
Accessibility, Amenities & Understanding Your Needs
Taranaki Tyre and Automotive understands that a positive auto shop experience is about more than just mechanical skills. They’ve consciously created a welcoming and inclusive environment. Details that matter include:
| Feature | Description |
|---|---|
| Accessibility | Wheelchair accessible entrance, parking lot, and restroom ensuring comfort for all customers. |
| Payment Options | Accepts credit cards, debit cards and NFC mobile payments, providing convenient payment options. |
| Friendly Atmosphere | Advertised as LGBTQ+ friendly. |
| Appointment Scheduling | Appointments are recommended to ensure timely service and minimize wait times. |
| Key Personnel | Mechanic(s) on staff, and a restroom available for customer use. |
The inclusion of a gender-neutral restroom further highlights their commitment to inclusivity and creating a comfortable space for everyone. They are easily located at 53 Molesworth Street, New Plymouth Central. You can reach them at +64 6 757 5988.
A Long-Standing Reputation for Honesty and Integrity
The most heartfelt praise consistently revolves around the honesty and integrity of Devin and his team. A single female customer was particularly appreciative of the trustworthy atmosphere, noting it’s a rare find. This sentiment is echoed throughout numerous reviews, indicating a deep commitment to ethical business practices. Customers feel valued and respected, knowing they’re receiving accurate assessments and fair pricing – a refreshing change from the potential for hidden surprises often associated with auto repair. This dedication to transparent and ethical service is undoubtedly a key factor contributing to their remarkable 4.8-star rating and the loyalty of their many satisfied customers. They are open Monday to Friday from 8 AM to 5 PM and on Saturday from 9 AM to 12 PM.