Pros 
Cons Midas New Plymouth: A Local Favourite for Honest Service
Midas New Plymouth, located at 87 Molesworth Street in the bustling New Plymouth Central, has firmly established itself as a go-to destination for car repair and maintenance in the Taranaki region. With a stellar rating of 4.7 out of 5 based on numerous positive reviews, it's clear that this Midas branch is doing something right. They’re open Monday to Friday, 8 AM to 5 PM, providing a convenient timeframe for busy Kiwis. While Saturdays and Sundays are closed, the consistently high praise suggests their weekday commitment is more than enough to keep customers satisfied. You can reach them directly at +64 6 758 2084. Accessibility is a key strength, featuring both wheelchair accessible entrances and parking, ensuring everyone can access their services. Payment options include debit cards and NFC mobile payments, offering flexibility for customers.
Rave Reviews: What Customers Are Saying
The sheer volume and consistency of positive feedback speaks volumes about Midas New Plymouth’s dedication to exceptional service. Here's a breakdown of what customers are consistently highlighting:
- Honesty and Transparency: Time and again, customers praise the staff's honesty regarding repair costs. They appreciate being kept informed and feeling confident in the advice they receive. This transparency builds trust and fosters a positive relationship.
- Friendly and Professional Team: The team at Midas New Plymouth is repeatedly described as friendly, professional, and helpful. Many customers specifically mention feeling valued and appreciated.
- Thorough Inspections and Problem Solving: It's not just about quick fixes; Midas New Plymouth goes the extra mile with thorough inspections, identifying potential issues before they become major problems. This proactive approach is a major draw for many.
- Excellent Communication: Customers truly appreciate the clear explanations of repairs needed and the rationale behind them.
- Go Above and Beyond: Many reviews highlight acts of exceptional service, such as providing courtesy cars, loaning vehicles during repairs, and proactively conducting WOF checks.
Here’s a summarised table of recurring praises:
| Aspect of Service | Customer Feedback Highlights |
|---|---|
| Staff | Friendly, professional, helpful, communicative |
| Transparency | Honest about costs, clear explanations of repairs |
| Quality of Work | Thorough inspections, effective repairs, preventative maintenance |
| Customer Experience | Above and beyond service (courtesy cars, loan vehicles), proactive WOF checks |
"Very happy with my experience today at Midas. The team were friendly and honest, which left me feeling confident my car was in good hands." – A recent customer review.
Services Offered: More Than Just a Quick Fix
Midas New Plymouth isn't limited to just oil changes and brake pad replacements. Their capabilities encompass a comprehensive range of car repair and maintenance services, including but not limited to:
- General Repairs: Leaking oil, brake pad replacements, and other essential vehicle maintenance.
- Tire Services: Tire replacements (including for campervans!), wheel alignments, and tire inspections.
- Transmission Services: Transmission flushes and replacement of oil and filters, a service often proving difficult to source locally.
- WOF (Warrant of Fitness) Inspections: Conveniently incorporated into service appointments.
- Proactive Maintenance: Identifying and addressing potential issues before they escalate.
- Campervan Services: Addressing specific needs for campervan owners, including tire replacements and overall vehicle inspections.
This broad spectrum of services makes Midas New Plymouth a convenient one-stop shop for all your vehicle maintenance needs.
Accessibility and Payment Options: Making Life Easier
Midas New Plymouth continues shows consideration for all their customers by providing convenient facilities for their customers.
- Accessibility: The branch is fully equipped to cater for people with disabilities, boasting both wheelchair accessible entrances and parking spaces. This ensures a welcoming and inclusive environment for everyone.
- Payment Flexibility: While credit cards aren't accepted, customers can conveniently pay using debit cards or NFC mobile payments, accommodating a range of payment preferences.
- Convenient Hours: Opening Monday to Friday from 8 AM to 5 PM caters to a typical work schedule, allowing ample opportunity for service bookings.