Pros 
Cons A Resounding Chorus of Positive Experiences at HDR Automotive Service Centre
HDR Automotive Service Centre, located in the heart of New Plymouth Central, has cultivated a stellar reputation within the Taranaki automotive community. Boasting a consistent 4.5-star rating, it's clear this isn't just another car repair shop. Numerous reviews highlight the team's exceptional knowledge and a genuine commitment to customer satisfaction. What consistently shines through is a feeling of trust. Customers aren't just getting their cars fixed; they’re gaining a valuable partner in vehicle maintenance.
The praise isn’t generic. Customers specifically mention Richard and his team's expertise. One review details a complex manual swap and stage 1 tune on a BMW E46 330ci, executed flawlessly. Another recounts a desperate situation – a stranded traveller with a CLA250 running on only three cylinders, rescued thanks to the team's teamwork and swift diagnosis on a busy Friday. Even a quick patch-up job, necessary due to parts unavailability, earned praise for getting the customer back on the road safely. Others describe being kept consistently up-to-date throughout the repair process, with clear communication regarding findings and proposed solutions, effectively alleviating stress. A returning customer lauded the fast turnaround – drop-off before work, collection by afternoon – and the exceptional gesture of offering to stay open to accommodate their schedule.
Beyond the Wrenches: Accessibility and Payment Options
While the core strength of HDR Automotive Service Centre lies in its mechanical prowess, it's clear they also value providing a positive and accessible customer experience. This is reflected in the facilities they offer and the payment methods they accept.
Here’s a breakdown of what you can expect:
Accessibility:
- Wheelchair Accessible Entrance: HDR Automotive Service Centre ensures ease of access for all customers.
- Wheelchair Accessible Parking Lot: Convenience extends to parking, fostering an inclusive environment.
Payment Options:
- Debit Cards: Accepted for your convenience.
- Credit Cards: Unfortunately, credit card payments are not currently supported. It’s always wise to confirm payment methods before dropping off your vehicle.
Their operating hours are consistent, Monday to Friday from 7:30 AM to 4:30 PM, with Saturday and Sunday closed. This dependable schedule allows customers to easily plan their visits. You can reach them directly at +64 6 759 9986 to schedule an appointment or discuss your vehicle's needs.
Navigating the Rare Disagreement: A Case of Communication Breakdown
Despite the overwhelming positivity, it's important to acknowledge and address a concerning review highlighting a significant disagreement regarding communication and consent during a repair. The customer, who brought in a Mini for investigation, alleges that additional work costing $615 was undertaken without their prior consent. They missed an initial call and subsequently learned of the parts order and work commencement via a phone call, feeling pressured into proceeding without the opportunity for a second opinion or to decline the additional services.
The customer clearly emphasizes their satisfaction with the quality of the work performed, focusing their grievances solely on the lack of courtesy and communication surrounding the process. They maintain that a more proactive approach – a voicemail explaining the situation and an opportunity for discussion – would have averted the issue. While the reviewer acknowledges that HDR felt obligated to act quickly, they argue that a simple conversation would have been a minimal courtesy. This instance serves as a reminder of the crucial role clear communication plays in maintaining customer trust, even in urgent situations. HDR has not responded to this original complaint, which is a critical oversight.
A Legacy of Expertise and Trust - Serving Special Interest Vehicles
Several reviews speak to HDR Automotive Service Centre’s long-standing reputation and expertise, particularly with “special interest vehicles.” One customer, a business owner for many years, praised the exceptional knowledge and service "that goes the extra mile," demonstrating a level of understanding rare in automotive repair. They explicitly advised HDR to ignore "bottom feeders" – customers with unrealistic expectations - emphasizing the value of focusing on those who appreciate quality craftsmanship and expertise.
This dedication to technical understanding, combined with feedback highlighting their experience with complex repairs, suggests HDR Automotive Service Centre isn't just a place to get a warrant of fitness. It's a destination for discerning vehicle owners seeking specialized expertise and a commitment to maintaining their vehicles to the highest standards, especially those with unique or classic vehicles requiring a higher level of care. The ability to handle such diverse vehicles speaks volumes about their team's skill and adaptability.