Fitzroy Service Station

Fitzroy Service Station: Kicks Wheels & Sparks Debate in New Plymouth

Fitzroy Service Station—a New Plymouth institution—is stirring up opinions. Is it the best mechanic in town, or are there hidden issues? Read on for the reviews!

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Services offered by Fitzroy Service Station

🏙️ See more Auto repair shops in new plymouth
Pros icon Pros Cons icon Cons
Friendly and fast service. Overcharging for services; discrepancies between quoted and final prices.
Pete and his crew provide excellent care for vehicles. Failure to complete requested services (fuel filter) and lack of communication about it.
Great professional service team. Receptionist (Sarah) has been reported to hang up on customers when cancelling.
Dependable service. Lack of transparency regarding parts not used.
Staff are very helpful and efficient in sourcing parts.
Pete and the team are awesome and willing to help.
Work is completed efficiently and speedily.
Excellent, friendly service at a good price.
Best place to get work done on vehicles.
Great friendly staff.

Fitzroy Service Station: A Mixed Bag of Grease and Gratitude

Fitzroy Service Station, nestled in Fitzroy, New Plymouth, has garnered a respectable 4.6-star rating based on customer reviews. Located at 530 Devon Street East, the auto repair shop consistently proves to be a local go-to for many, though recent experiences reveal a more nuanced picture. Open Monday through Wednesday and Thursday from 8:00 AM to 4:30 PM, they offer a convenient service window for Taranaki residents. They're closed Fridays, Saturdays and Sundays. The shop accepts both credit and debit cards, and recommends appointments for efficient service. Accessibility is a plus, with both a wheelchair-accessible entrance and parking lot available.

The High Octane Praise: Years of Trust and Top-Tier Treatment

Several long-time customers sing Fitzroy Service Station's praises, highlighting a history of reliable service and a friendly atmosphere. Pete and his team have clearly cultivated a loyal following. Here's a breakdown of what customers love:

Shifting Gears: Addressing Concerns and Discrepancies

While overwhelmingly positive, the reviews aren’t without their share of criticism. A significant number of complaints relate to billing practices, communication, and potential oversight during servicing. Key issues include:

Table summarizing complaint highlights:

Issue Description Impact
Overcharging Invoice significantly higher than quoted price for parts supplied Financial loss, lack of trust
Uncompleted Service Fuel filter not changed despite payment Incomplete service, potential vehicle damage
Poor Communication Receptionist hanging up during cancellations Frustration, negative customer experience
Lack of Explanation Failure to explain why supplied part wasn’t used Feelings of being misled

The Verdict: A Service Station with Potential for Polishing

Fitzroy Service Station offers a compelling blend of established trust and occasional operational hiccups. The overwhelmingly positive feedback relating to skilled mechanics, friendly service, and reliable repairs positions them as a valuable asset to the New Plymouth community. However, the recurring complaints regarding billing transparency, communication clarity, and service completion demand attention. Addressing these areas—through clearer upfront pricing, proactive communication about parts usage and potential limitations, and improved customer service etiquette—could elevate Fitzroy Service Station from a well-regarded local hub to a truly exceptional auto repair provider. Consider calling +64 6 758 3535 to discuss your specific needs and ensure a smooth service experience next time.

Frequently Asked Questions About Fitzroy Service Station's Auto Repair Services

What are Fitzroy Service Station’s operating hours throughout the week?

Fitzroy Service Station is open Monday, Tuesday, Wednesday, and Thursday from 8:00 AM to 4:30 PM. The shop is closed on Fridays, Saturdays, and Sundays. It’s always best to check their website or give them a call at +64 6 758 3535 to confirm, especially if you're planning a visit.

Does Fitzroy Service Station accept various payment methods for auto repairs?

Yes, Fitzroy Service Station accepts both credit and debit cards for payment. While they previously accepted credit cards, this is no longer the case. They strive to provide convenient payment options for their customers. Please confirm accepted payment methods before your visit.

Are appointments necessary when visiting Fitzroy Service Station for auto repairs?

Fitzroy Service Station recommends making appointments to ensure prompt and efficient service. While walk-ins may be accommodated, scheduling an appointment guarantees that Fitzroy Service Station can dedicate the necessary time and resources to your vehicle's needs. Call +64 6 758 3535 to book.

Is Fitzroy Service Station accessible for customers with mobility challenges?

Absolutely! Fitzroy Service Station prioritizes accessibility. The shop features both a wheelchair accessible entrance and a wheelchair accessible parking lot, ensuring a comfortable and convenient experience for all customers, regardless of mobility.

What kind of reputation does Fitzroy Service Station have within the New Plymouth community?

Fitzroy Service Station enjoys a strong reputation for providing excellent and dependable auto repair services. Many long-term customers praise Pete and his team for their professionalism, friendly service, and ability to consistently resolve vehicle issues. They are known for efficient work and fair pricing.